HRDisruptive
This range is provided by HRDisruptive. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
$80,000.00/yr - $160,000.00/yr Our client is a YC-backed startup based in San Francisco, specializes in developing AI teammates to automate intricate insurance workflows. Having recently secured an undisclosed Series A funding round, the company is experiencing rapid expansion, currently comprising a team of eight full-time employees. They are seeking to hire an inaugural Customer Success Manager to oversee enterprise onboarding, retention, and account growth. This role is pivotal, as the sustained success of business is contingent upon the expansion of existing accounts. The successful candidate will collaborate directly with the founders, engineering, and sales teams to spearhead enterprise implementations, conduct 30-60-90-day success reviews, and manage a portfolio of 10-12 accounts. What you will be doing
As the Customer Success Manager, responsibilities will include developing scalable playbooks, supervising customer onboarding and training, and conducting Quarterly Business Reviews (QBRs) to enhance customer satisfaction, drive renewals, and facilitate upsells. The incumbent will serve as the customer advocate to the product and engineering departments, escalating issues and translating feedback into actionable improvements. The role also entails the creation of documentation, FAQs, and knowledge bases to support scalability, alongside attending conferences and customer engagements as required. Success will be evaluated based on customer health scores, renewal and churn rates, Net Revenue Retention (NRR), and Customer Satisfaction (CSAT). This position represents a high-ownership opportunity for an individual eager to establish customer success functions from the ground up within a rapidly growing Series A startup. What you will bring
Work Type:
On-Site Experience:
3+ years A minimum of 4 years of experience in enterprise Customer Success or Account Management. Demonstrated proficiency in owning onboarding, expansion, and retention initiatives. Proven ability to build and scale internal Customer Success processes and reporting mechanisms. Data-driven approach, with familiarity in health scoring, metrics, and churn forecasting. Capacity to work autonomously, thrive in ambiguous environments, and adapt quickly. Bonus: Experience in a regulated domain, or a US cultural background (born/raised or US undergraduate education). What you will be experiencing
Direct collaboration with YC-backed founders. Complimentary lunch provided in the office. Competitive equity and salary package. Interview Process
30-Minute Conversation with CEO 2-3 Hour Onsite Interview (In-Person, Cultural Fit Assessment) Reference Check Offer Extended Seniority level
Associate Employment type
Full-time Job function
Customer Service, Business Development, and Sales Industries
Information Services, Technology, Information and Media, and Software Development Medical insurance 401(k) Pension plan Paid paternity leave Paid maternity leave
#J-18808-Ljbffr
$80,000.00/yr - $160,000.00/yr Our client is a YC-backed startup based in San Francisco, specializes in developing AI teammates to automate intricate insurance workflows. Having recently secured an undisclosed Series A funding round, the company is experiencing rapid expansion, currently comprising a team of eight full-time employees. They are seeking to hire an inaugural Customer Success Manager to oversee enterprise onboarding, retention, and account growth. This role is pivotal, as the sustained success of business is contingent upon the expansion of existing accounts. The successful candidate will collaborate directly with the founders, engineering, and sales teams to spearhead enterprise implementations, conduct 30-60-90-day success reviews, and manage a portfolio of 10-12 accounts. What you will be doing
As the Customer Success Manager, responsibilities will include developing scalable playbooks, supervising customer onboarding and training, and conducting Quarterly Business Reviews (QBRs) to enhance customer satisfaction, drive renewals, and facilitate upsells. The incumbent will serve as the customer advocate to the product and engineering departments, escalating issues and translating feedback into actionable improvements. The role also entails the creation of documentation, FAQs, and knowledge bases to support scalability, alongside attending conferences and customer engagements as required. Success will be evaluated based on customer health scores, renewal and churn rates, Net Revenue Retention (NRR), and Customer Satisfaction (CSAT). This position represents a high-ownership opportunity for an individual eager to establish customer success functions from the ground up within a rapidly growing Series A startup. What you will bring
Work Type:
On-Site Experience:
3+ years A minimum of 4 years of experience in enterprise Customer Success or Account Management. Demonstrated proficiency in owning onboarding, expansion, and retention initiatives. Proven ability to build and scale internal Customer Success processes and reporting mechanisms. Data-driven approach, with familiarity in health scoring, metrics, and churn forecasting. Capacity to work autonomously, thrive in ambiguous environments, and adapt quickly. Bonus: Experience in a regulated domain, or a US cultural background (born/raised or US undergraduate education). What you will be experiencing
Direct collaboration with YC-backed founders. Complimentary lunch provided in the office. Competitive equity and salary package. Interview Process
30-Minute Conversation with CEO 2-3 Hour Onsite Interview (In-Person, Cultural Fit Assessment) Reference Check Offer Extended Seniority level
Associate Employment type
Full-time Job function
Customer Service, Business Development, and Sales Industries
Information Services, Technology, Information and Media, and Software Development Medical insurance 401(k) Pension plan Paid paternity leave Paid maternity leave
#J-18808-Ljbffr