MongoDB
Overview
MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere—on premises, or across cloud providers. This role is the Client Success Partner, responsible for building and delivering programs that drive adoption, developer fluency, and ease of use of MongoDB. Success is measured by growth in MongoDB apps built by customers, increased adoption of MongoDB products and features (e.g., vector search), and retention of the customer ??s MongoDB install base. The role coordinates post-sale delivery resources (Technical Account Managers, Named Technical Support Engineers, Resident Consulting Engineers, Project Managers) and provides leadership to other Customer Success team members aligned to the account. The role serves as the primary post-sale point of contact between MongoDB and the customer, requiring strong executive relationship skills, alignment of customer program objectives, timely delivery of solutions, and overall customer satisfaction. It demands leadership, executive communication, high organizational skills, and a structured approach to manage all relationship aspects. The candidate should demonstrate experience managing complex projects, programs, and customer relationships, with the ability to provide forward-looking insights and drive continuous improvement for the customer experience. This role can be based hybrid out of New York City, Seattle, Los Angeles, Chicago, Austin, Minneapolis, or Boston. What you will be doing
People Leadership
Recruit, mentor, develop, and directly lead individuals on the CSM team assigned to the account
Account Planning and Execution
Develop and implement comprehensive programs outlining key deliverables, milestones, and resource allocations across MongoDB and the customer teams. Collaborate with the customer ?s Cloud center of excellence to remove blockers and facilitate ongoing consumption and implementation of MongoDB Enterprise Advanced and Atlas Gather customer priorities and align resources to execute against customer initiatives, coordinating multiple delivery functions as needed Act as the primary post-sale contact, cultivating relationships with customer executives and stakeholders Identify risks and develop mitigation strategies with cross-functional teams Develop account strategy with Regional Director and Strategic Account Executive, including activities, deliverables, and measures of success Increase executive relationships and conduct Executive Business Reviews at the account level Serve as an internal escalation point to delegate tasks and drive programs forward
Stakeholder Management
Cultivate trusted relationships with customer stakeholders, including executives and technical leads Effectively communicate project updates, milestones, and risks to internal and external stakeholders Serve as escalation point for critical project issues with timely updates to senior management
Risk Management and Issue Resolution
Address issues or challenges during project execution Provide regular updates and translate technical details into strategic insights for executives
Strategic Planning and Forward-Looking Insights
Provide strategic guidance and insights to internal and external stakeholders Identify long-term business objectives with customer executives and align project activities accordingly
Performance Monitoring and Quality Assurance
Monitor engagement performance against metrics, timelines, and quality standards Conduct regular reviews with C-level stakeholders to assess outcomes, risks, and satisfaction Champion a culture of excellence and accountability within the project team
What you will bring to the table
Bachelor’s degree in Business Administration, Engineering, Computer Science, or related field; Master’s preferred 12+ years in customer success, account management, or similar, with enterprise experience 9+ years managing enterprise customers with multi-million TCV in a fast-paced SaaS environment Proven track record of high net retention and growing accounts by identifying new business opportunities Strong organizational skills and structured workflow management Ability to provide forward-looking insights and anticipate customer needs and market trends Customer-focused with a commitment to long-term relationships Risk navigation and proactive issue resolution abilities Experience building relationships with technical decision makers, economic buyers, and executives (CTO/CIO) Experience contributing to global CS programs; knowledge of database, cloud, and infrastructure tech is a plus Strong leadership and communication skills Why join now
MongoDB invests in career development and learning GTM bootcamps, development programs, and trainings Stock options and employee stock purchase program Generous benefits, including parental leave and wellbeing support Inclusive workplace culture Equal Employment Opportunity
MongoDB is committed to providing accommodations for individuals with disabilities in our application and interview process. To request an accommodation, please inform your recruiter. We provide equal employment opportunities to all applicants and prohibit discrimination and harassment of any type. Hiring decisions are made without regard to race, color, religion, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law. Req ID:
3263257425 Salary information is provided where required by law. Base salary range for this role in the U.S.: $113,000—$222,000 USD. This range is used for budgeting and reflects a broad range of skills and experience; actual offers are determined by various factors. Other compensation may include equity, 401(k), and benefits.
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MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere—on premises, or across cloud providers. This role is the Client Success Partner, responsible for building and delivering programs that drive adoption, developer fluency, and ease of use of MongoDB. Success is measured by growth in MongoDB apps built by customers, increased adoption of MongoDB products and features (e.g., vector search), and retention of the customer ??s MongoDB install base. The role coordinates post-sale delivery resources (Technical Account Managers, Named Technical Support Engineers, Resident Consulting Engineers, Project Managers) and provides leadership to other Customer Success team members aligned to the account. The role serves as the primary post-sale point of contact between MongoDB and the customer, requiring strong executive relationship skills, alignment of customer program objectives, timely delivery of solutions, and overall customer satisfaction. It demands leadership, executive communication, high organizational skills, and a structured approach to manage all relationship aspects. The candidate should demonstrate experience managing complex projects, programs, and customer relationships, with the ability to provide forward-looking insights and drive continuous improvement for the customer experience. This role can be based hybrid out of New York City, Seattle, Los Angeles, Chicago, Austin, Minneapolis, or Boston. What you will be doing
People Leadership
Recruit, mentor, develop, and directly lead individuals on the CSM team assigned to the account
Account Planning and Execution
Develop and implement comprehensive programs outlining key deliverables, milestones, and resource allocations across MongoDB and the customer teams. Collaborate with the customer ?s Cloud center of excellence to remove blockers and facilitate ongoing consumption and implementation of MongoDB Enterprise Advanced and Atlas Gather customer priorities and align resources to execute against customer initiatives, coordinating multiple delivery functions as needed Act as the primary post-sale contact, cultivating relationships with customer executives and stakeholders Identify risks and develop mitigation strategies with cross-functional teams Develop account strategy with Regional Director and Strategic Account Executive, including activities, deliverables, and measures of success Increase executive relationships and conduct Executive Business Reviews at the account level Serve as an internal escalation point to delegate tasks and drive programs forward
Stakeholder Management
Cultivate trusted relationships with customer stakeholders, including executives and technical leads Effectively communicate project updates, milestones, and risks to internal and external stakeholders Serve as escalation point for critical project issues with timely updates to senior management
Risk Management and Issue Resolution
Address issues or challenges during project execution Provide regular updates and translate technical details into strategic insights for executives
Strategic Planning and Forward-Looking Insights
Provide strategic guidance and insights to internal and external stakeholders Identify long-term business objectives with customer executives and align project activities accordingly
Performance Monitoring and Quality Assurance
Monitor engagement performance against metrics, timelines, and quality standards Conduct regular reviews with C-level stakeholders to assess outcomes, risks, and satisfaction Champion a culture of excellence and accountability within the project team
What you will bring to the table
Bachelor’s degree in Business Administration, Engineering, Computer Science, or related field; Master’s preferred 12+ years in customer success, account management, or similar, with enterprise experience 9+ years managing enterprise customers with multi-million TCV in a fast-paced SaaS environment Proven track record of high net retention and growing accounts by identifying new business opportunities Strong organizational skills and structured workflow management Ability to provide forward-looking insights and anticipate customer needs and market trends Customer-focused with a commitment to long-term relationships Risk navigation and proactive issue resolution abilities Experience building relationships with technical decision makers, economic buyers, and executives (CTO/CIO) Experience contributing to global CS programs; knowledge of database, cloud, and infrastructure tech is a plus Strong leadership and communication skills Why join now
MongoDB invests in career development and learning GTM bootcamps, development programs, and trainings Stock options and employee stock purchase program Generous benefits, including parental leave and wellbeing support Inclusive workplace culture Equal Employment Opportunity
MongoDB is committed to providing accommodations for individuals with disabilities in our application and interview process. To request an accommodation, please inform your recruiter. We provide equal employment opportunities to all applicants and prohibit discrimination and harassment of any type. Hiring decisions are made without regard to race, color, religion, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law. Req ID:
3263257425 Salary information is provided where required by law. Base salary range for this role in the U.S.: $113,000—$222,000 USD. This range is used for budgeting and reflects a broad range of skills and experience; actual offers are determined by various factors. Other compensation may include equity, 401(k), and benefits.
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