Georgetown University
Assistant Director, Counseling
Georgetown University, Washington, District of Columbia, us, 20022
Overview
Join to apply for the
Assistant Director, Counseling
role at
Georgetown University . Georgetown University comprises two unique campuses in the nation’s capital. With the Hilltop Campus located in the heart of the historic Georgetown neighborhood, and the Capitol Campus, just minutes from the U.S. Capitol and U.S. Supreme Court, Georgetown University offers rigorous academic programs, a global perspective, and opportunities to engage with Washington, D.C. Our community is a close-knit group driven by intellectual inquiry, a commitment to social justice, and a shared dedication to making a difference in the world. Responsibilities
With intermediate supervision from the Associate Director of Counseling, this
Associate Director
delivers counseling services to current and prospective students and their families regarding the financial aid process, procedures, and program rules, including information about all federal, state, private, and institutional loan, grant and work programs. This position is responsible for assisting with the undergraduate caseload of students including preliminary review and processing of financial aid applications, maintenance of all financial aid records, and for written and verbal communication with students to ensure the highest standards of customer/client services and support established procedures to ensure compliance with applicable laws, regulations, and University policies. The Main Campus Office of Student Financial Services provides counseling and application processing services to 14,500 potential and current undergraduate and graduate applicants for aid each year. The Office of Student Financial Services manages an active caseload of 9,300 clients each year (currently enrolled students) and administers $300 million each year in Main Campus scholarship, loan, and work programs. Each caseload manages approximately 1,250 financial aid applicants each year. Activities include application processing/audit, financial counseling, monitoring enrollment status, and review of requests for additional aid in unusual or emergency circumstances. The unit supports current and prospective undergraduate students and families, and works closely with other University departments to ensure quality service. The financial aid counselor frequently communicates with prospective applicants for admission to Georgetown’s Main Campus programs as well as with enrolled students. This position administers over scholarship, loan and work programs to over 1,250 financial aid applicants each year. Activities include application processing/audit, financial counseling, monitoring enrollment status, and review of requests for additional aid in unusual or emergency circumstances. Qualifications
A bachelor’s degree and part-time or full-time work experience with counseling, customer service, and/or administrative support. Demonstrated ability to collect and analyze data and to use independent judgment where appropriate. Excellent interpersonal and communication skills, a demonstrated ability to work with a diverse client population, and commitment to continuous quality improvement and customer services. Experience with and knowledge of PC based administrative software. Any combination of experience with Ellucian’s Banner, COGNOS, and/or Microsoft Office. Knowledge of federal, state, and/or institutional financial aid program rules, regulations, or processes. Work Mode
This position has been designated as
Hybrid . Pay Range
The projected salary or hourly pay range for this position which represents the full range of anticipated compensation is: $19.20 - $28.70 Compensation is determined by a number of factors including, but not limited to, the candidate’s individual qualifications, experience, education, skills, and certifications, as well as the University’s business needs and external factors. Application and Support
Submission Guidelines: Please note that in order to be considered an applicant for any position at Georgetown University you must submit a resume for each position of interest for which you believe you are qualified. Documents are not kept on file for future positions. Need Assistance: If you are a qualified individual with a disability and need a reasonable accommodation for any part of the application and hiring process, please click for more information, or contact the Office of Institutional Diversity, Equity, and Affirmative Action (IDEAA) at 202-687-4798 or ideaa@georgetown.edu. For general assistance, please call 202-687-2500. For more information about Georgetown Works and benefits, please visit the Georgetown Works website. EEO Statement: Georgetown University is an Equal Opportunity Employer. All qualified applicants are encouraged to apply and will receive consideration without regard to age, citizenship, color, disability, family responsibilities, gender identity and expression, genetic information, marital status, matriculation, national origin, race, religion, personal appearance, political affiliation, sex, sexual orientation, veteran status, or any other characteristic protected by law. Seniority level
Entry level Employment type
Full-time Job function
Health Care Provider Industries
Philanthropic Fundraising Services Higher Education Non-profit Organizations
#J-18808-Ljbffr
Join to apply for the
Assistant Director, Counseling
role at
Georgetown University . Georgetown University comprises two unique campuses in the nation’s capital. With the Hilltop Campus located in the heart of the historic Georgetown neighborhood, and the Capitol Campus, just minutes from the U.S. Capitol and U.S. Supreme Court, Georgetown University offers rigorous academic programs, a global perspective, and opportunities to engage with Washington, D.C. Our community is a close-knit group driven by intellectual inquiry, a commitment to social justice, and a shared dedication to making a difference in the world. Responsibilities
With intermediate supervision from the Associate Director of Counseling, this
Associate Director
delivers counseling services to current and prospective students and their families regarding the financial aid process, procedures, and program rules, including information about all federal, state, private, and institutional loan, grant and work programs. This position is responsible for assisting with the undergraduate caseload of students including preliminary review and processing of financial aid applications, maintenance of all financial aid records, and for written and verbal communication with students to ensure the highest standards of customer/client services and support established procedures to ensure compliance with applicable laws, regulations, and University policies. The Main Campus Office of Student Financial Services provides counseling and application processing services to 14,500 potential and current undergraduate and graduate applicants for aid each year. The Office of Student Financial Services manages an active caseload of 9,300 clients each year (currently enrolled students) and administers $300 million each year in Main Campus scholarship, loan, and work programs. Each caseload manages approximately 1,250 financial aid applicants each year. Activities include application processing/audit, financial counseling, monitoring enrollment status, and review of requests for additional aid in unusual or emergency circumstances. The unit supports current and prospective undergraduate students and families, and works closely with other University departments to ensure quality service. The financial aid counselor frequently communicates with prospective applicants for admission to Georgetown’s Main Campus programs as well as with enrolled students. This position administers over scholarship, loan and work programs to over 1,250 financial aid applicants each year. Activities include application processing/audit, financial counseling, monitoring enrollment status, and review of requests for additional aid in unusual or emergency circumstances. Qualifications
A bachelor’s degree and part-time or full-time work experience with counseling, customer service, and/or administrative support. Demonstrated ability to collect and analyze data and to use independent judgment where appropriate. Excellent interpersonal and communication skills, a demonstrated ability to work with a diverse client population, and commitment to continuous quality improvement and customer services. Experience with and knowledge of PC based administrative software. Any combination of experience with Ellucian’s Banner, COGNOS, and/or Microsoft Office. Knowledge of federal, state, and/or institutional financial aid program rules, regulations, or processes. Work Mode
This position has been designated as
Hybrid . Pay Range
The projected salary or hourly pay range for this position which represents the full range of anticipated compensation is: $19.20 - $28.70 Compensation is determined by a number of factors including, but not limited to, the candidate’s individual qualifications, experience, education, skills, and certifications, as well as the University’s business needs and external factors. Application and Support
Submission Guidelines: Please note that in order to be considered an applicant for any position at Georgetown University you must submit a resume for each position of interest for which you believe you are qualified. Documents are not kept on file for future positions. Need Assistance: If you are a qualified individual with a disability and need a reasonable accommodation for any part of the application and hiring process, please click for more information, or contact the Office of Institutional Diversity, Equity, and Affirmative Action (IDEAA) at 202-687-4798 or ideaa@georgetown.edu. For general assistance, please call 202-687-2500. For more information about Georgetown Works and benefits, please visit the Georgetown Works website. EEO Statement: Georgetown University is an Equal Opportunity Employer. All qualified applicants are encouraged to apply and will receive consideration without regard to age, citizenship, color, disability, family responsibilities, gender identity and expression, genetic information, marital status, matriculation, national origin, race, religion, personal appearance, political affiliation, sex, sexual orientation, veteran status, or any other characteristic protected by law. Seniority level
Entry level Employment type
Full-time Job function
Health Care Provider Industries
Philanthropic Fundraising Services Higher Education Non-profit Organizations
#J-18808-Ljbffr