Chico's FAS, Inc.
Sales Lead - White House Black Market
Chico's FAS, Inc., Pleasanton, California, United States, 94566
Overview
Position: Sales Lead - White House Black Market at Chico's FAS, Inc. The Associate Lead is primarily responsible for supporting management in general operations of the store to ensure a great customer experience and maximum profitability. Performs various sales and register transactions. Responsibilities
Promotes customer service by ensuring associates are greeting and assisting customers; responds to customer inquiries and complaints in a professional and timely manner. Performs basic operations activities including cash handling and reporting, price changes, merchandise handling, and open and closing duties; reviews time sheets and other payroll documentation for accuracy and submits as appropriate. Monitors associate sales activities and productivity; acknowledges and communicates performance to associates; motivates and trains associates to achieve full. Maintains an awareness of customers to both increase service levels and reduce security risks; remains current on operational policies regarding payment and exchanges, and security practices. Maintains knowledge of current sales and promotions; presents and displays merchandise in accordance with current promotions and standards. Supports and administers receipt and dispatch of inventory and supplies according to company policy. Supervises associates engaged in sales, inventory receipt, reconciling cash receipts, or in performing services for customers. Prepares weekly schedules to ensure proper floor coverage within fiscal guidelines. Models sales expectations by utilizing various techniques and communicating product knowledge to the customer; recommends merchandise selections or helps to locate or obtain merchandise based on customer needs and desires. Builds and maintains a solid customer following through clienteling and wardrobing. Maintains standards in merchandise handling, presentation, loss prevention, and all other duties as directed by Management. Participates in and facilitates visual directives including monthly store sets and merchandise replenishment. Assists in the development of store associates; interprets Key Performance Indicator reports and delivers coaching as needed; provides feedback to Store Manager for associate performance appraisals and evaluations. Other duties as assigned. Note:
This position may be found in multiple brands. Some duties may vary from brand to brand. Competencies
Culture — Living Chico’s FAS Values and Guiding Principles with a focus on Customer Focus, Trust, Engagement, and Performance. Manages Complexity — Solves problems with complex information. Plans and Aligns — Plans and prioritizes work to meet commitments. Organizational Savvy — Navigates policy, process, and people dynamics. Courage — Addresses difficult issues and speaks up when needed. Qualifications
High School diploma or equivalent Must be 18 years old or older Minimum 2 years prior retail or sales management experience preferred Excellent communication, verbal, and written skills Able to travel to stores throughout the district Excellent customer service skills Knowledge of administrative aspects of store operations Ability to operate register, stand and maneuver on sales floor and stockroom, lift and carry 50 pounds, hand/fold merchandise, climb, reach, push/pull Regular attendance is essential to this position Ability to work a flexible schedule, including nights, weekends, and holidays The wage range for this position is $17.50 to $21.90. Successful candidates’ wage rates will be determined based on their individual qualifications for the position. Location: 3585 - Stoneridge Shopping Center Chico’s FAS, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, disability, medical condition, pregnancy, lactation, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law. Seniority level
Mid-Senior level Employment type
Part-time Job function
Sales and Business Development Industries — Retail and Retail Apparel and Fashion
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Position: Sales Lead - White House Black Market at Chico's FAS, Inc. The Associate Lead is primarily responsible for supporting management in general operations of the store to ensure a great customer experience and maximum profitability. Performs various sales and register transactions. Responsibilities
Promotes customer service by ensuring associates are greeting and assisting customers; responds to customer inquiries and complaints in a professional and timely manner. Performs basic operations activities including cash handling and reporting, price changes, merchandise handling, and open and closing duties; reviews time sheets and other payroll documentation for accuracy and submits as appropriate. Monitors associate sales activities and productivity; acknowledges and communicates performance to associates; motivates and trains associates to achieve full. Maintains an awareness of customers to both increase service levels and reduce security risks; remains current on operational policies regarding payment and exchanges, and security practices. Maintains knowledge of current sales and promotions; presents and displays merchandise in accordance with current promotions and standards. Supports and administers receipt and dispatch of inventory and supplies according to company policy. Supervises associates engaged in sales, inventory receipt, reconciling cash receipts, or in performing services for customers. Prepares weekly schedules to ensure proper floor coverage within fiscal guidelines. Models sales expectations by utilizing various techniques and communicating product knowledge to the customer; recommends merchandise selections or helps to locate or obtain merchandise based on customer needs and desires. Builds and maintains a solid customer following through clienteling and wardrobing. Maintains standards in merchandise handling, presentation, loss prevention, and all other duties as directed by Management. Participates in and facilitates visual directives including monthly store sets and merchandise replenishment. Assists in the development of store associates; interprets Key Performance Indicator reports and delivers coaching as needed; provides feedback to Store Manager for associate performance appraisals and evaluations. Other duties as assigned. Note:
This position may be found in multiple brands. Some duties may vary from brand to brand. Competencies
Culture — Living Chico’s FAS Values and Guiding Principles with a focus on Customer Focus, Trust, Engagement, and Performance. Manages Complexity — Solves problems with complex information. Plans and Aligns — Plans and prioritizes work to meet commitments. Organizational Savvy — Navigates policy, process, and people dynamics. Courage — Addresses difficult issues and speaks up when needed. Qualifications
High School diploma or equivalent Must be 18 years old or older Minimum 2 years prior retail or sales management experience preferred Excellent communication, verbal, and written skills Able to travel to stores throughout the district Excellent customer service skills Knowledge of administrative aspects of store operations Ability to operate register, stand and maneuver on sales floor and stockroom, lift and carry 50 pounds, hand/fold merchandise, climb, reach, push/pull Regular attendance is essential to this position Ability to work a flexible schedule, including nights, weekends, and holidays The wage range for this position is $17.50 to $21.90. Successful candidates’ wage rates will be determined based on their individual qualifications for the position. Location: 3585 - Stoneridge Shopping Center Chico’s FAS, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, disability, medical condition, pregnancy, lactation, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law. Seniority level
Mid-Senior level Employment type
Part-time Job function
Sales and Business Development Industries — Retail and Retail Apparel and Fashion
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