salesforce.com, inc.
Staff Software Engineer, Network Service Mesh - Slack
salesforce.com, inc., Seattle, Washington, us, 98127
Overview
Job Category: Software Engineering
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.
The Service Network team plays a critical role in ensuring the fast, secure, and reliable delivery of Slack to over 14M+ daily active users worldwide. We design and operate robust service-to-service networking, powered by advanced service mesh technologies and service discovery. This enables secure, scalable, and resilient communication between internal services, supporting high availability and enforcing strong security boundaries. We architect, build, and maintain systems behind Ingress load balancing and intelligent traffic management, including a custom fleet of software load balancers, cloud-based load balancing infrastructure, DNS, and CDN services.
Slack's infrastructure evolves to support our fast-growing business. The Service Network roadmap aims to improve ease-of-use by providing features like blue-green deployments out of the box. We are a small team making a large impact, iterating rapidly and collaborating with other engineering teams to build resilient, scalable systems. We are committed to quality and believe simplicity and reliability should be primary considerations.
Reliability is Slack's most critical feature. Service Network is responsible for systems vital to Slack's availability, aiming for scalable, efficient operation that meets high standards in production. We partner with other engineering teams to improve end-to-end customer experience in Slack.
Slack has a positive, diverse, and supportive culture. We look for curious, inventive people who strive to improve every day. If this sounds like a good fit, we’d love to hear from you.
Role This is a full-time staff engineering position based in the U.S.
Responsibilities
Lead the design and development of scalable, reliable, and secure service mesh infrastructure across our platform, enabling seamless service-to-service communication.
Drive architectural decisions and provide technical leadership for initiatives related to service discovery, observability, security (mTLS, policy enforcement), and traffic management (circuit breaking, graceful failovers, blue/green routing).
Collaborate cross-functionally with the Compute, Webapp infrastructure, Security, and Monitoring teams to integrate service mesh capabilities into development and deployment workflows.
Contribute to and/or extend open-source projects such as Istio, Linkerd, or Envoy to meet evolving infrastructure needs.
Mentor and guide engineers across teams, fostering knowledge sharing and elevating the organization’s technical capability.
Continuously evaluate emerging technologies in the service mesh and cloud-native space, identifying opportunities for innovation and improvement.
Take ownership of critical technical issues to maintain optimal service mesh operation, meeting or exceeding performance, reliability, and SLO targets.
Qualifications
Must have lawful permanent residency in the U.S.
5+ years of experience in software engineering with a focus on distributed systems, cloud-native applications, and microservices.
Deep understanding of service mesh technologies such as Istio, Linkerd, or other Envoy-based meshes.
Hands-on experience with cloud providers (GCP or AWS) and container orchestration using Kubernetes.
Strong troubleshooting skills in distributed Linux environments and ability to trace issues across applications, systems, and networks.
Proven track record of building tools, automation, or services using languages such as Go, Ruby, Python, or C/C++.
Strong interpersonal and communication skills; able to explain complex technical concepts to designers, support staff, and engineers.
Additional Qualifications
Experience configuring and operating service mesh on large-scale production operations with focus on stability, scalability, and performance limits.
Experience with TCP/IP, DNS, and network-related protocols.
Experience with Linux/Unix in high-volume systems at scale.
Experience running deployment automation/configuration management systems at scale (e.g., Chef, Puppet, Terraform, Ansible, CloudFormation).
Certifications in Istio, Kubernetes, Google Cloud, or related technologies.
Education: BS, MS, or PhD in engineering or related technical field (or equivalent experience).
Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Apply today to shape the future and redefine what’s possible for yourself, AI, and the world.
Accommodations If you require assistance due to a disability applying for open positions, please submit a request via the Accommodations Request Form.
Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. Salesforce believes in equality for all and aims to create an inclusive workplace free from discrimination. Know your rights: workplace discrimination is illegal.
Any employee or potential employee will be assessed on merit, competence and qualifications, without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, disability, veteran or marital status, political viewpoint, or other protected classifications. Hiring decisions are based on merit. Compensation and benefits vary by location and role.
In the United States, compensation offered will be determined by factors such as location, job level, knowledge, skills, and experience. Some roles may be eligible for incentive compensation, equity, and benefits. Details about company benefits are available at: https://www.salesforcebenefits.com.
#J-18808-Ljbffr
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.
The Service Network team plays a critical role in ensuring the fast, secure, and reliable delivery of Slack to over 14M+ daily active users worldwide. We design and operate robust service-to-service networking, powered by advanced service mesh technologies and service discovery. This enables secure, scalable, and resilient communication between internal services, supporting high availability and enforcing strong security boundaries. We architect, build, and maintain systems behind Ingress load balancing and intelligent traffic management, including a custom fleet of software load balancers, cloud-based load balancing infrastructure, DNS, and CDN services.
Slack's infrastructure evolves to support our fast-growing business. The Service Network roadmap aims to improve ease-of-use by providing features like blue-green deployments out of the box. We are a small team making a large impact, iterating rapidly and collaborating with other engineering teams to build resilient, scalable systems. We are committed to quality and believe simplicity and reliability should be primary considerations.
Reliability is Slack's most critical feature. Service Network is responsible for systems vital to Slack's availability, aiming for scalable, efficient operation that meets high standards in production. We partner with other engineering teams to improve end-to-end customer experience in Slack.
Slack has a positive, diverse, and supportive culture. We look for curious, inventive people who strive to improve every day. If this sounds like a good fit, we’d love to hear from you.
Role This is a full-time staff engineering position based in the U.S.
Responsibilities
Lead the design and development of scalable, reliable, and secure service mesh infrastructure across our platform, enabling seamless service-to-service communication.
Drive architectural decisions and provide technical leadership for initiatives related to service discovery, observability, security (mTLS, policy enforcement), and traffic management (circuit breaking, graceful failovers, blue/green routing).
Collaborate cross-functionally with the Compute, Webapp infrastructure, Security, and Monitoring teams to integrate service mesh capabilities into development and deployment workflows.
Contribute to and/or extend open-source projects such as Istio, Linkerd, or Envoy to meet evolving infrastructure needs.
Mentor and guide engineers across teams, fostering knowledge sharing and elevating the organization’s technical capability.
Continuously evaluate emerging technologies in the service mesh and cloud-native space, identifying opportunities for innovation and improvement.
Take ownership of critical technical issues to maintain optimal service mesh operation, meeting or exceeding performance, reliability, and SLO targets.
Qualifications
Must have lawful permanent residency in the U.S.
5+ years of experience in software engineering with a focus on distributed systems, cloud-native applications, and microservices.
Deep understanding of service mesh technologies such as Istio, Linkerd, or other Envoy-based meshes.
Hands-on experience with cloud providers (GCP or AWS) and container orchestration using Kubernetes.
Strong troubleshooting skills in distributed Linux environments and ability to trace issues across applications, systems, and networks.
Proven track record of building tools, automation, or services using languages such as Go, Ruby, Python, or C/C++.
Strong interpersonal and communication skills; able to explain complex technical concepts to designers, support staff, and engineers.
Additional Qualifications
Experience configuring and operating service mesh on large-scale production operations with focus on stability, scalability, and performance limits.
Experience with TCP/IP, DNS, and network-related protocols.
Experience with Linux/Unix in high-volume systems at scale.
Experience running deployment automation/configuration management systems at scale (e.g., Chef, Puppet, Terraform, Ansible, CloudFormation).
Certifications in Istio, Kubernetes, Google Cloud, or related technologies.
Education: BS, MS, or PhD in engineering or related technical field (or equivalent experience).
Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Apply today to shape the future and redefine what’s possible for yourself, AI, and the world.
Accommodations If you require assistance due to a disability applying for open positions, please submit a request via the Accommodations Request Form.
Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. Salesforce believes in equality for all and aims to create an inclusive workplace free from discrimination. Know your rights: workplace discrimination is illegal.
Any employee or potential employee will be assessed on merit, competence and qualifications, without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, disability, veteran or marital status, political viewpoint, or other protected classifications. Hiring decisions are based on merit. Compensation and benefits vary by location and role.
In the United States, compensation offered will be determined by factors such as location, job level, knowledge, skills, and experience. Some roles may be eligible for incentive compensation, equity, and benefits. Details about company benefits are available at: https://www.salesforcebenefits.com.
#J-18808-Ljbffr