Hospitality Online
Overview
Provide guidance and leadership to the Rooms Division, ensuring consistent compliance with hotel policies, and quality guest service while maximizing departmental profits. Indirectly offers supervision for the entire hotel as well as making policies and developing plans for carrying out work programs. Acts as General Manager in the General Manager’s absence, as requested. Location and Culture
Join us at the Delta Hotel by Marriott Virginia Beach Waterfront Suites, just steps away from Chesapeake Bay. From our casually elegant dining room to our bayside deck, come work at the perfect place to start your career in hospitality. About Crescent Hotels & Resorts
At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to and proud of the exceptional experiences we provide for our guests. We know our Associates are the shining stars of what we do. We understand what it takes to be part of something great. We will encourage you to bring your true self to work every day, celebrate you, and support your career journey. We offer health and wellness programs, learning and development opportunities, and travel discounts to support your needs. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright. Roles and Team
We are looking for our next great team member to join our Operations Rooms team. We are committed to providing you with: Highly competitive wages An exceptional benefit plan for eligible associates and your family members RSP/401K matching program for eligible associates Flexible scheduling to allow you to focus on what is important to you Discounts with Crescent managed properties in North America for you and your family members Marriott Employee Room Rate Discount Program Eligible to participate in Crescent’s Incentive Plan for Management Level Associates Key Responsibilities
Implement and manage hotel’s daily quality process including goal communication, associate improvement, compliance with Crescent standards of product and performance, service recovery and problem resolution. Disseminate feedback from comment cards, guest satisfaction and service failure measurements and coach accordingly. Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate. Communicate both verbally and in writing to provide clear direction to staff. Assign and instruct Rooms Division Department Managers in details of work. Observe performance and encourage improvement. Monitor hotel occupancy and make staffing adjustments accordingly. Supervise and review cost and inventory controls. Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Prepare written correspondence to guests. Listen and extend assistance to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Remain calm and alert during emergencies and heavy hotel activity. Plan and implement detailed steps for problem resolution using experienced judgment and discretion. Supervise the budgeting, forecasting, training, motivating and staffing of the Rooms Department including: Telephone, Housekeeping Services, Front Office, Laundry, Concierge and Guest Services. Prepare forecasted expenses and actual results for the Rooms Division revenue and expenses. Review security logs daily for significant incidents, and coordinate with department heads on enforcement of policy and/or improvements in service as needed. Work with the General Manager to establish and monitor policies and guidelines in day-to-day operation of the hotel to ensure profitability and consistency. Solve problems that arise in the course of work. Plan, organize, chair, attend and/or participate in various hotel meetings such as Staff Meetings, Rooms Division Meetings, Executive Committee Meetings, Quality Teams Meetings, etc. Comply with attendance rules and be available to work on a regular basis. Champion Guest Satisfaction by achieving and maintaining key performance benchmarks in GSS (Guest Satisfaction Scores), focusing on Overall Satisfaction, Staff Service, and Problem Resolution. Review GSS data weekly with department leaders, implement service enhancements, and hold teams accountable for continuous improvement in alignment with brand standards and property goals. Partner closely with the General Manager to oversee and execute proactive guest communication strategies across pre-arrival, onsite, and post-departure touchpoints. Ensure consistent, personalized engagement that anticipates guest needs, reinforces brand standards, and drives satisfaction and loyalty. Management
Participate in M.O.D. coverage as required. Attend meetings and training as required by management. Perform other duties as requested by management. Key Qualifiers
Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to “pitch in” and help co-workers with their job duties and be a team player. Requires managerial skill due to frequent decisions, deadlines, vendor negotiations, analytical ability, and planning, development and coordination of large-scale work projects. Ability to effectively deal with internal and external customers, with patience, tact and diplomacy to resolve conflicts. Complex mathematical skills and ability to perform budgets and forecasting. Ability to be mobile for significant distances between and within buildings on the property. Ability to observe performance and detect signs of emergency situations and respond appropriately. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Provide guidance and leadership to the Rooms Division, ensuring consistent compliance with hotel policies, and quality guest service while maximizing departmental profits. Indirectly offers supervision for the entire hotel as well as making policies and developing plans for carrying out work programs. Acts as General Manager in the General Manager’s absence, as requested. Location and Culture
Join us at the Delta Hotel by Marriott Virginia Beach Waterfront Suites, just steps away from Chesapeake Bay. From our casually elegant dining room to our bayside deck, come work at the perfect place to start your career in hospitality. About Crescent Hotels & Resorts
At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to and proud of the exceptional experiences we provide for our guests. We know our Associates are the shining stars of what we do. We understand what it takes to be part of something great. We will encourage you to bring your true self to work every day, celebrate you, and support your career journey. We offer health and wellness programs, learning and development opportunities, and travel discounts to support your needs. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright. Roles and Team
We are looking for our next great team member to join our Operations Rooms team. We are committed to providing you with: Highly competitive wages An exceptional benefit plan for eligible associates and your family members RSP/401K matching program for eligible associates Flexible scheduling to allow you to focus on what is important to you Discounts with Crescent managed properties in North America for you and your family members Marriott Employee Room Rate Discount Program Eligible to participate in Crescent’s Incentive Plan for Management Level Associates Key Responsibilities
Implement and manage hotel’s daily quality process including goal communication, associate improvement, compliance with Crescent standards of product and performance, service recovery and problem resolution. Disseminate feedback from comment cards, guest satisfaction and service failure measurements and coach accordingly. Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate. Communicate both verbally and in writing to provide clear direction to staff. Assign and instruct Rooms Division Department Managers in details of work. Observe performance and encourage improvement. Monitor hotel occupancy and make staffing adjustments accordingly. Supervise and review cost and inventory controls. Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Prepare written correspondence to guests. Listen and extend assistance to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Remain calm and alert during emergencies and heavy hotel activity. Plan and implement detailed steps for problem resolution using experienced judgment and discretion. Supervise the budgeting, forecasting, training, motivating and staffing of the Rooms Department including: Telephone, Housekeeping Services, Front Office, Laundry, Concierge and Guest Services. Prepare forecasted expenses and actual results for the Rooms Division revenue and expenses. Review security logs daily for significant incidents, and coordinate with department heads on enforcement of policy and/or improvements in service as needed. Work with the General Manager to establish and monitor policies and guidelines in day-to-day operation of the hotel to ensure profitability and consistency. Solve problems that arise in the course of work. Plan, organize, chair, attend and/or participate in various hotel meetings such as Staff Meetings, Rooms Division Meetings, Executive Committee Meetings, Quality Teams Meetings, etc. Comply with attendance rules and be available to work on a regular basis. Champion Guest Satisfaction by achieving and maintaining key performance benchmarks in GSS (Guest Satisfaction Scores), focusing on Overall Satisfaction, Staff Service, and Problem Resolution. Review GSS data weekly with department leaders, implement service enhancements, and hold teams accountable for continuous improvement in alignment with brand standards and property goals. Partner closely with the General Manager to oversee and execute proactive guest communication strategies across pre-arrival, onsite, and post-departure touchpoints. Ensure consistent, personalized engagement that anticipates guest needs, reinforces brand standards, and drives satisfaction and loyalty. Management
Participate in M.O.D. coverage as required. Attend meetings and training as required by management. Perform other duties as requested by management. Key Qualifiers
Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to “pitch in” and help co-workers with their job duties and be a team player. Requires managerial skill due to frequent decisions, deadlines, vendor negotiations, analytical ability, and planning, development and coordination of large-scale work projects. Ability to effectively deal with internal and external customers, with patience, tact and diplomacy to resolve conflicts. Complex mathematical skills and ability to perform budgets and forecasting. Ability to be mobile for significant distances between and within buildings on the property. Ability to observe performance and detect signs of emergency situations and respond appropriately. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr