Okta
Overview
Okta is The World’s Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. This role is for the Auth0 product unit and you’ll be supporting Auth0 customers. The position involves hands-on implementation and deployment services to our customers, leading multiple concurrent deployments to ensure long-term customer success, and collaborating with the Customer Success team for a smooth post-deployment transition. At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box – we’re looking for lifelong learners and people who can make us better with their unique experiences. Duties and responsibilities
Work hands on with Okta customers, primarily in a post-sales role, to provide innovative consulting services. Gather, analyze, and document post-sales requirements. Communicate to customers and partners at the technical and/or functional level appropriate for the situation. Deliver high quality service and leadership to align with customer goals and requests. Manage project scope, schedule, status, and documentation. Mentor and train customers on the service. Act as a liaison between Customers and Product Management to drive product development. Lead interaction and collaboration with other Okta teams to address escalated issues. Collaborate with the sales team on existing customers up-sell and cross-sell opportunities. Perform hands on technical design, configuration, and troubleshooting of the Okta service. Shape and influence Okta’s growth and scalability by designing new offerings and improving customer satisfaction. Gather knowledge of identity federation and robust access control models (e.g., SAML 2.0, WS-Federation, OAuth, OpenID Connect). Apply knowledge of cloud architectures and enterprise IT landscapes; apply software development experience when working with customers. Utilize knowledge of enterprise identity life cycle management processes and standards; knowledge of JavaScript and a major JavaScript MVC framework (Backbone, Angular, Ember, React, etc.) when working on customer integrations. May provide mentoring to less experienced team members. Ensure quality and time management processes are followed by the team. Commit to and use a knowledge repository for deployment standard methodologies and continuous improvement. 25% future travel required to customer sites. Minimum REQUIRED Knowledge, Skills, and Abilities
5-7 years experience as a technical consultant delivering solutions to external customers. Experience with identity federation and robust access control models (e.g., OAuth, OpenID Connect, SAML 2.0, WS-Federation). Software development experience (Java, Ruby, .Net, PHP, REST/JSON, etc). Knowledge of enterprise web technologies, security and cutting-edge infrastructures. Experience with JavaScript and one of the major JavaScript MVC frameworks (Backbone, Angular, Ember, React, etc.). Ability to work independently and multi-functionally supporting client work. Knowledge of enterprise identity life cycle management processes and standards. Ability to multi-task and manage multiple customer engagements. Able and willing to be a hands-on contributor. Strong communication skills, including issue tracking, triaging and crisis management. Experience in Process Improvement, Decision-making, Managing Processes, Planning, Analyzing Information and Developing Standards. Nice to have
Experience designing and implementing security and identity management solutions to support critical systems and business programs. Experience delivering Okta CIC/Auth0 implementations for organizations. Experience with Node.js runtime environment. Mobile development experience preferred (iOS and Android). Education
A Bachelor's degree (or equivalent) in Computer Science, Information Technology or related discipline required. Travel and Compensation
The OTE range for this position varies by location and is described in detail in the job posting. The role may require travel to customer sites. Okta offers equity (where applicable) and benefits including health, dental and vision insurance, 401(k), flexible spending account, and paid leave in accordance with applicable plans and policies. For more about Total Rewards, visit the rewards page. What you can look forward to as a Full-Time Okta employee
Amazing Benefits Making Social Impact Developing Talent and Fostering Connection + Community at Okta Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider qualified applicants with arrest and conviction records, in accordance with applicable laws. If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use the accommodation request process. For privacy policy information, see Okta’s Privacy Policy.
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Okta is The World’s Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. This role is for the Auth0 product unit and you’ll be supporting Auth0 customers. The position involves hands-on implementation and deployment services to our customers, leading multiple concurrent deployments to ensure long-term customer success, and collaborating with the Customer Success team for a smooth post-deployment transition. At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box – we’re looking for lifelong learners and people who can make us better with their unique experiences. Duties and responsibilities
Work hands on with Okta customers, primarily in a post-sales role, to provide innovative consulting services. Gather, analyze, and document post-sales requirements. Communicate to customers and partners at the technical and/or functional level appropriate for the situation. Deliver high quality service and leadership to align with customer goals and requests. Manage project scope, schedule, status, and documentation. Mentor and train customers on the service. Act as a liaison between Customers and Product Management to drive product development. Lead interaction and collaboration with other Okta teams to address escalated issues. Collaborate with the sales team on existing customers up-sell and cross-sell opportunities. Perform hands on technical design, configuration, and troubleshooting of the Okta service. Shape and influence Okta’s growth and scalability by designing new offerings and improving customer satisfaction. Gather knowledge of identity federation and robust access control models (e.g., SAML 2.0, WS-Federation, OAuth, OpenID Connect). Apply knowledge of cloud architectures and enterprise IT landscapes; apply software development experience when working with customers. Utilize knowledge of enterprise identity life cycle management processes and standards; knowledge of JavaScript and a major JavaScript MVC framework (Backbone, Angular, Ember, React, etc.) when working on customer integrations. May provide mentoring to less experienced team members. Ensure quality and time management processes are followed by the team. Commit to and use a knowledge repository for deployment standard methodologies and continuous improvement. 25% future travel required to customer sites. Minimum REQUIRED Knowledge, Skills, and Abilities
5-7 years experience as a technical consultant delivering solutions to external customers. Experience with identity federation and robust access control models (e.g., OAuth, OpenID Connect, SAML 2.0, WS-Federation). Software development experience (Java, Ruby, .Net, PHP, REST/JSON, etc). Knowledge of enterprise web technologies, security and cutting-edge infrastructures. Experience with JavaScript and one of the major JavaScript MVC frameworks (Backbone, Angular, Ember, React, etc.). Ability to work independently and multi-functionally supporting client work. Knowledge of enterprise identity life cycle management processes and standards. Ability to multi-task and manage multiple customer engagements. Able and willing to be a hands-on contributor. Strong communication skills, including issue tracking, triaging and crisis management. Experience in Process Improvement, Decision-making, Managing Processes, Planning, Analyzing Information and Developing Standards. Nice to have
Experience designing and implementing security and identity management solutions to support critical systems and business programs. Experience delivering Okta CIC/Auth0 implementations for organizations. Experience with Node.js runtime environment. Mobile development experience preferred (iOS and Android). Education
A Bachelor's degree (or equivalent) in Computer Science, Information Technology or related discipline required. Travel and Compensation
The OTE range for this position varies by location and is described in detail in the job posting. The role may require travel to customer sites. Okta offers equity (where applicable) and benefits including health, dental and vision insurance, 401(k), flexible spending account, and paid leave in accordance with applicable plans and policies. For more about Total Rewards, visit the rewards page. What you can look forward to as a Full-Time Okta employee
Amazing Benefits Making Social Impact Developing Talent and Fostering Connection + Community at Okta Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider qualified applicants with arrest and conviction records, in accordance with applicable laws. If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use the accommodation request process. For privacy policy information, see Okta’s Privacy Policy.
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