Museum of Ice Cream
Who We Are
Museum of Ice Cream is an
inclusive & immersive brand , designed to captivate your sweetest fantasy and sugar-filled daydreams online and IRL. At Museum of Ice Cream, we invite you to believe in the
magic of creativity,
to remind you that inclusive spaces do exist, and to show you that childlike wonder is worth savoring. In our world, ice cream is the agent of change and the vehicle to ignite the creative spirit that lives in all of us. Fueled by the power of imagination, MOIC is a
universe of possibilities
with tons of room for you to explore. The Flavor Profile As the Lead Ambassador, you provide
leadership and mentorship to your team ,
fostering accountability
and
continuous improvement
while serving as a
bridge between team members and management.
You ensure a safe, clean, and organized environment by
enforcing safety protocols
and
mentoring teams
in maintaining operational efficiency. You
prioritize guest experience
through leading by example, training your team in
effective communication
and handling escalations professionally. Through
strong sales leadership , you drive revenue growth,
uphold high standards
in product promotion and guest interactions all in
alignment with company culture and values. Your Day-to-Day Running Guest Service & Show Operations : On shift , you are responsible for
managing guest flow
across ticketing, retail, ice cream and treat delivery, and ensuring that all service aspects run smoothly. Adjust daily staffing strategies in real-time to manage guest needs and traffic flow. Work closely with the
Floor Managers to ensure smooth transitions between service and entertainment; supplies and inventory; bar/cafe and shop/retail operations. Team Leadership & Coaching : Provide
real-time feedback and training
to the
Service & Show Team , ensuring high-quality service, guest satisfaction, and alignment with museum standards. Ensure team members are cross-trained on basic performance support, allowing for collaboration with the
Show & Service Teams
during peak times. Guest Relations & Issue Remediation : Remediate guest service issues in real time, escalating complex problems to the
Floor Managers as needed. Ensure the
Service & Show Teams
are trained on how to handle and escalate guest complaints. Event & VIP Coordination : Lead core operations of
VIP and special event setups , ensuring smooth coordination between ticketing, retail, and bar/cafe delivery. Collaboration with Floor Managers : Collaborate with the
Floor Managers
to ensure
daily reporting & communication
regarding team performance, guest feedback, and operational challenges. Identify and execute sales strategies to increase revenue for promotional events/retail. The hourly rate for this position is:
$26.00 Necessities 2+ years of experience in a leadership role within customer service, retail, or entertainment environments. Proven ability to manage high-volume guest flow and deliver real-time training and support. Strong problem-solving skills and ability to handle guest escalations. Flexibility to work various shifts, including weekends, evenings, and special events. Nice to Haves Experience in managing both service and performance teams. Experience in performance, acting, or entertainment, ideally in a guest-facing or interactive environment. The Good Stuff: Competitive pay and benefits package including health, dental, and vision. Ability to grow within the company. Annual performance review and bonus opportunity Annual pink-tie themed event with a plus-one option. Unlimited ice cream and significant discounts on retail products Complimentary museum tickets for friends and family. Flex Day: A sweet bonus day off to pause, play, or rest — whatever fills your cone. Museum of Ice Cream is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or any other protected class.
#J-18808-Ljbffr
Museum of Ice Cream is an
inclusive & immersive brand , designed to captivate your sweetest fantasy and sugar-filled daydreams online and IRL. At Museum of Ice Cream, we invite you to believe in the
magic of creativity,
to remind you that inclusive spaces do exist, and to show you that childlike wonder is worth savoring. In our world, ice cream is the agent of change and the vehicle to ignite the creative spirit that lives in all of us. Fueled by the power of imagination, MOIC is a
universe of possibilities
with tons of room for you to explore. The Flavor Profile As the Lead Ambassador, you provide
leadership and mentorship to your team ,
fostering accountability
and
continuous improvement
while serving as a
bridge between team members and management.
You ensure a safe, clean, and organized environment by
enforcing safety protocols
and
mentoring teams
in maintaining operational efficiency. You
prioritize guest experience
through leading by example, training your team in
effective communication
and handling escalations professionally. Through
strong sales leadership , you drive revenue growth,
uphold high standards
in product promotion and guest interactions all in
alignment with company culture and values. Your Day-to-Day Running Guest Service & Show Operations : On shift , you are responsible for
managing guest flow
across ticketing, retail, ice cream and treat delivery, and ensuring that all service aspects run smoothly. Adjust daily staffing strategies in real-time to manage guest needs and traffic flow. Work closely with the
Floor Managers to ensure smooth transitions between service and entertainment; supplies and inventory; bar/cafe and shop/retail operations. Team Leadership & Coaching : Provide
real-time feedback and training
to the
Service & Show Team , ensuring high-quality service, guest satisfaction, and alignment with museum standards. Ensure team members are cross-trained on basic performance support, allowing for collaboration with the
Show & Service Teams
during peak times. Guest Relations & Issue Remediation : Remediate guest service issues in real time, escalating complex problems to the
Floor Managers as needed. Ensure the
Service & Show Teams
are trained on how to handle and escalate guest complaints. Event & VIP Coordination : Lead core operations of
VIP and special event setups , ensuring smooth coordination between ticketing, retail, and bar/cafe delivery. Collaboration with Floor Managers : Collaborate with the
Floor Managers
to ensure
daily reporting & communication
regarding team performance, guest feedback, and operational challenges. Identify and execute sales strategies to increase revenue for promotional events/retail. The hourly rate for this position is:
$26.00 Necessities 2+ years of experience in a leadership role within customer service, retail, or entertainment environments. Proven ability to manage high-volume guest flow and deliver real-time training and support. Strong problem-solving skills and ability to handle guest escalations. Flexibility to work various shifts, including weekends, evenings, and special events. Nice to Haves Experience in managing both service and performance teams. Experience in performance, acting, or entertainment, ideally in a guest-facing or interactive environment. The Good Stuff: Competitive pay and benefits package including health, dental, and vision. Ability to grow within the company. Annual performance review and bonus opportunity Annual pink-tie themed event with a plus-one option. Unlimited ice cream and significant discounts on retail products Complimentary museum tickets for friends and family. Flex Day: A sweet bonus day off to pause, play, or rest — whatever fills your cone. Museum of Ice Cream is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or any other protected class.
#J-18808-Ljbffr