University of California- Davis Health
PSR 3 - Neurology Clinic
University of California- Davis Health, Sacramento, California, United States, 95828
Overview
The Patient Services Representative 3 (MOSC 3) is responsible for sustaining an environment of intrinsic goodwill for the practice while providing optimum services to patients. This position requires the skills and ability to manage the level of responsibility and accountability necessary to provide specialized duties for the department/clinical team for which it is assigned. This posting is a Transfer/Promotional opportunity for UCD/UCDHS Employees (internal candidates). Applications from current UCD/UCDHS employees will be considered first. Applications from the public/external candidates may be considered if an internal candidate is not selected as the most qualified applicant. Percentages of time allocated to functions in this position description are a guideline only. Individual assignments and time actually worked in each functional area may vary based on the department's operational needs. Apply By Date : September 29, 2025, at 11:50 PM
Key Responsibilities
50% - Coordination of Medical Office Services
50% - Additional Job Functions
Department Overview The Neurology Clinic provides specialized outpatient medical care to patients with neurological diseases and dysfunctions. The clinic team delivers comprehensive evaluation, treatment, and ongoing management to support patients\' health and quality of life.
Department-Specific Job Scope This role is responsible for durable medical equipment (DME) and ancillary referral authorization processing, as well as managing referrals for sleep medicine consultations.
Position Information
Salary or Pay Range:
$29.46 - $36.63 per hour
Salary Frequency:
Hourly
Salary Grade:
266
UC Job Title:
MED OFC SVC CRD 3
UC Job Code:
009214
Number of Positions:
1
Appointment Type:
Career
Percentage of Time:
100% Full-Time
Shift (Work Schedule):
08:00-17:00
Location:
Midtown Ambulatory Care Center, Sacramento, CA
Union Representation:
EX-Patient Care Technical
Benefits Eligible:
Yes
This position is 100% on-site
THIS IS NOT AN H-1B VISA OPPORTUNITY
Minimum Qualifications
High School / GED equivalent or related work experience
Experience with practices and protocols related to medical office and/or health care scheduling or insurance procedures (i.e., medical terminology, appointments, medical records, insurance verification, cashiering, billing, etc.)
Ability to accomplish a variety of concurrent assignments effectively and efficiently, demonstrating the ability to organize, prioritize, and complete assignments in a designated time frame
Ability to adjust to changing workload or assignments and pressures of increased workload or deadlines
Problem-solving skills to independently define a problem, identify the resources available to help solve the problem, create viable solutions, and take the necessary action to implement problem resolution
Decision-making skills to independently exercise delegated authority to take action and to appropriately seek assistance from others when limits of delegated authority have been reached
Interpersonal skills to establish and maintain effective working relationships with all co-workers; to consistently interact with patients and other members of the public with patience, courtesy, and professionalism
Ability to efficiently use computer system applications for all functions required for this position, including electronic mail, spreadsheets, word processing, and medical office management
Typing skills sufficient to use a computer keyboard for timely and accurate input
Writing skills, using proper English grammar, spelling, and punctuation
Bookkeeping skills sufficient to maintain accurate records of patient financial transactions and related reporting
Organizing skills to establish priorities for own work within stated guidelines
Filing skills to maintain logs and files in current and retrievable order
Knowledge of laws, regulations, and guidelines governing medical records; confidentiality, privacy, and HIPAA
Knowledge of health care insurance systems (e.g., Medi-Cal, MediCare, HMO, PPO, etc.) and ability to obtain/track authorizations, appointments, referrals, and billing documentation
Knowledge of ICD-10, CPT, and HCPCS coding guidelines
Knowledge and experience of medical office procedures
Preferred Qualifications
PSR 2 experience with proficiency in scheduling, EPIC encounter entry, and excellent phone skills
Authorization experience with knowledge of processing, submitting, and insurance carrier knowledge
Ability to work with providers, staff, and patients to assist in efficient referral processing and patient care
Demonstrated knowledge of Health System and UCD policies and procedures, or ability to learn
Comprehension of University requisition systems for ordering supplies and medical records
Benefits Outstanding benefits and perks are among the rewards of working for the University of California. UC Davis offers benefits and programs to help you achieve health, wellness, financial, and career goals. See the Benefits Summary for UC Davis Health Employees and UC Davis Employees for details. Union-represented employees have benefits negotiated in contracts.
Physical Demands
Standing - Occasional Up to 3 Hours
Walking - Occasional Up to 3 Hours
Sitting - Frequent 3 to 6 Hours
Lifting/Carrying 0-25 Lbs - Occasional Up to 3 Hours
Pushing/Pulling 0-25 Lbs - Occasional Up to 3 Hours
Bending/Stooping - Occasional Up to 3 Hours
Squatting/Kneeling - Occasional Up to 3 Hours
Twisting - Occasional Up to 3 Hours
Reaching overhead - Occasional Up to 3 Hours
Keyboard use/repetitive motion - Frequent 3 to 6 Hours
Mental Demands
Sustained attention and concentration - Frequent 3 to 6 Hours
Complex problem solving/reasoning - Occasional Up to 3 Hours
Ability to organize & prioritze - Frequent 3 to 6 Hours
Communication skills - Frequent 3 to 6 Hours
Numerical skills - Occasional Up to 3 Hours
Constant Interaction - Frequent 3 to 6 Hours
Customer/Patient Contact - Frequent 3 to 6 Hours
Multiple Concurrent Tasks - Frequent 3 to 6 Hours
Work Environment
UC Davis is a smoke and tobacco-free campus; compliance with policies is required
Must be willing to work variable days, hours, and locations as required
Special Requirements
Employment is contingent upon criminal background check(s) and may include drug screening, medical evaluation, and other checks
The duties may involve handling cash
This position is a mandated reporter under CANRA and UC policy
Misconduct Disclosure Requirement: The final candidate will be required to disclose any recent misconduct decisions or proceedings as a condition of employment.
A Culture of Opportunity and Belonging UC Davis is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. See the Anti-Discrimination Policy and related resources for details. We encourage applicants to apply even if not all qualifications are met.
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The Patient Services Representative 3 (MOSC 3) is responsible for sustaining an environment of intrinsic goodwill for the practice while providing optimum services to patients. This position requires the skills and ability to manage the level of responsibility and accountability necessary to provide specialized duties for the department/clinical team for which it is assigned. This posting is a Transfer/Promotional opportunity for UCD/UCDHS Employees (internal candidates). Applications from current UCD/UCDHS employees will be considered first. Applications from the public/external candidates may be considered if an internal candidate is not selected as the most qualified applicant. Percentages of time allocated to functions in this position description are a guideline only. Individual assignments and time actually worked in each functional area may vary based on the department's operational needs. Apply By Date : September 29, 2025, at 11:50 PM
Key Responsibilities
50% - Coordination of Medical Office Services
50% - Additional Job Functions
Department Overview The Neurology Clinic provides specialized outpatient medical care to patients with neurological diseases and dysfunctions. The clinic team delivers comprehensive evaluation, treatment, and ongoing management to support patients\' health and quality of life.
Department-Specific Job Scope This role is responsible for durable medical equipment (DME) and ancillary referral authorization processing, as well as managing referrals for sleep medicine consultations.
Position Information
Salary or Pay Range:
$29.46 - $36.63 per hour
Salary Frequency:
Hourly
Salary Grade:
266
UC Job Title:
MED OFC SVC CRD 3
UC Job Code:
009214
Number of Positions:
1
Appointment Type:
Career
Percentage of Time:
100% Full-Time
Shift (Work Schedule):
08:00-17:00
Location:
Midtown Ambulatory Care Center, Sacramento, CA
Union Representation:
EX-Patient Care Technical
Benefits Eligible:
Yes
This position is 100% on-site
THIS IS NOT AN H-1B VISA OPPORTUNITY
Minimum Qualifications
High School / GED equivalent or related work experience
Experience with practices and protocols related to medical office and/or health care scheduling or insurance procedures (i.e., medical terminology, appointments, medical records, insurance verification, cashiering, billing, etc.)
Ability to accomplish a variety of concurrent assignments effectively and efficiently, demonstrating the ability to organize, prioritize, and complete assignments in a designated time frame
Ability to adjust to changing workload or assignments and pressures of increased workload or deadlines
Problem-solving skills to independently define a problem, identify the resources available to help solve the problem, create viable solutions, and take the necessary action to implement problem resolution
Decision-making skills to independently exercise delegated authority to take action and to appropriately seek assistance from others when limits of delegated authority have been reached
Interpersonal skills to establish and maintain effective working relationships with all co-workers; to consistently interact with patients and other members of the public with patience, courtesy, and professionalism
Ability to efficiently use computer system applications for all functions required for this position, including electronic mail, spreadsheets, word processing, and medical office management
Typing skills sufficient to use a computer keyboard for timely and accurate input
Writing skills, using proper English grammar, spelling, and punctuation
Bookkeeping skills sufficient to maintain accurate records of patient financial transactions and related reporting
Organizing skills to establish priorities for own work within stated guidelines
Filing skills to maintain logs and files in current and retrievable order
Knowledge of laws, regulations, and guidelines governing medical records; confidentiality, privacy, and HIPAA
Knowledge of health care insurance systems (e.g., Medi-Cal, MediCare, HMO, PPO, etc.) and ability to obtain/track authorizations, appointments, referrals, and billing documentation
Knowledge of ICD-10, CPT, and HCPCS coding guidelines
Knowledge and experience of medical office procedures
Preferred Qualifications
PSR 2 experience with proficiency in scheduling, EPIC encounter entry, and excellent phone skills
Authorization experience with knowledge of processing, submitting, and insurance carrier knowledge
Ability to work with providers, staff, and patients to assist in efficient referral processing and patient care
Demonstrated knowledge of Health System and UCD policies and procedures, or ability to learn
Comprehension of University requisition systems for ordering supplies and medical records
Benefits Outstanding benefits and perks are among the rewards of working for the University of California. UC Davis offers benefits and programs to help you achieve health, wellness, financial, and career goals. See the Benefits Summary for UC Davis Health Employees and UC Davis Employees for details. Union-represented employees have benefits negotiated in contracts.
Physical Demands
Standing - Occasional Up to 3 Hours
Walking - Occasional Up to 3 Hours
Sitting - Frequent 3 to 6 Hours
Lifting/Carrying 0-25 Lbs - Occasional Up to 3 Hours
Pushing/Pulling 0-25 Lbs - Occasional Up to 3 Hours
Bending/Stooping - Occasional Up to 3 Hours
Squatting/Kneeling - Occasional Up to 3 Hours
Twisting - Occasional Up to 3 Hours
Reaching overhead - Occasional Up to 3 Hours
Keyboard use/repetitive motion - Frequent 3 to 6 Hours
Mental Demands
Sustained attention and concentration - Frequent 3 to 6 Hours
Complex problem solving/reasoning - Occasional Up to 3 Hours
Ability to organize & prioritze - Frequent 3 to 6 Hours
Communication skills - Frequent 3 to 6 Hours
Numerical skills - Occasional Up to 3 Hours
Constant Interaction - Frequent 3 to 6 Hours
Customer/Patient Contact - Frequent 3 to 6 Hours
Multiple Concurrent Tasks - Frequent 3 to 6 Hours
Work Environment
UC Davis is a smoke and tobacco-free campus; compliance with policies is required
Must be willing to work variable days, hours, and locations as required
Special Requirements
Employment is contingent upon criminal background check(s) and may include drug screening, medical evaluation, and other checks
The duties may involve handling cash
This position is a mandated reporter under CANRA and UC policy
Misconduct Disclosure Requirement: The final candidate will be required to disclose any recent misconduct decisions or proceedings as a condition of employment.
A Culture of Opportunity and Belonging UC Davis is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. See the Anti-Discrimination Policy and related resources for details. We encourage applicants to apply even if not all qualifications are met.
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