Crédit Agricole CIB
Crisis & Incident Management Lead – Operational Resilience - Vice President
Crédit Agricole CIB, New York, New York, us, 10261
Overview
The VP, Crisis & Incident Management Lead is responsible for the strategic leadership and operational execution of Crédit Agricole CIB's crisis and incident management program across the Americas. The role ensures the bank can prepare for, respond to, and recover from a broad range of disruption scenarios, including technology and cyber incidents, supply chain failures, natural and manmade disruptions, geopolitical events, pandemics, and infrastructure outages. The VP will promote a resilient culture through proactive risk-informed approaches, cross-functional crisis response, regulatory compliance, real-time command and control, and continuous improvement. The role reports to the Head of Resilience Management for the Americas and collaborates with Technology, Risk, Cybersecurity, Legal, Communications, and Regulatory Affairs to embed resilience and readiness.
Key Responsibilities
Strategic Leadership:
Develop and lead a crisis and incident management strategy aligned to Crédit Agricole CIB's operational resilience framework and key business services.
Regulatory Translation:
Translate regulatory expectations (e.g., FFIEC, DORA, OCC, PRA) into actionable, risk-informed response strategies.
Governance and Escalation:
Establish and manage governance forums and escalation protocols for crisis and incident oversight.
Impact Tolerances:
Define and test impact tolerances and maximum tolerable downtimes (MTD/MTLD) with stakeholders from Operational Resilience, Business, and Technology.
Incident Response and Crisis Management:
Lead regional crisis coordination with structured command, control, and communications; maintain and improve incident response plans, playbooks, decision trees, and protocols; ensure major incidents are managed in line with regulatory requirements; integrate internal communications tools; maintain an auditable major incident log with timelines and actions taken.
Process and Technology Optimization:
Drive incident response process optimization using data analytics, metrics, and automation; ensure response tooling is current and well-supported; partner with Cyber, Technology, and Operations to close cross-domain gaps.
Regulatory Compliance and Audit Readiness:
Ensure full regulatory compliance; lead audit readiness with documented crisis capabilities, incident logs, post-incident reviews, and impact tolerance testing; integrate third-party and cyber risk response into playbooks and testing; conduct formal RCA and implement corrective actions.
Team Leadership and Development:
Lead and mentor a high-performing crisis and incident management team; develop training programs including annual simulations and tabletop exercises; support growth and succession planning.
Core Competencies
Crisis Leadership:
Ability to lead complex incident responses across business, technology, cyber, and third-party domains; manage multiple initiatives with strategic and tactical focus.
Regulatory Acumen:
Deep understanding of financial regulatory frameworks (FFIEC, DORA, PRA, OCC).
Operational Discipline:
Develop scalable, measurable, auditable response processes; influence executive leadership and cross-functional teams; embed lessons learned and metrics into the resilience lifecycle.
Communication:
Strong stakeholder management, documentation, and cross-team collaboration in high-pressure environments.
Experience Essential
Minimum 10+ years of experience in crisis/incident management, operational resilience, or business continuity.
Experience leading cross-border incident response and regulatory engagement.
At least 3 years in a senior leadership role within banking or financial services.
Bachelor’s degree in Risk Management, Information Technology, Business Continuity, or related field.
Advanced degree (MBA, MS) strongly preferred.
Relevant industry certifications (CBCP, MBCI, CRISC, CISM, ITIL, or Certified Incident Manager) strongly preferred.
Required Skills
Technical Knowledge:
Proficiency with incident management technologies (notification tools, risk intelligence and analysis, etc.).
Incident Management Frameworks:
Deep understanding of frameworks such as NIST, FFIEC, DORA, PRA, OCC, etc.
Policy and Procedure Development:
Skilled in drafting and enforcing policies, procedures, and playbooks.
Desired Skills
Automation and AI-based incident response triggers
Advanced dashboarding and incident trend analysis
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
Investment Banking and Banking
#J-18808-Ljbffr
The VP, Crisis & Incident Management Lead is responsible for the strategic leadership and operational execution of Crédit Agricole CIB's crisis and incident management program across the Americas. The role ensures the bank can prepare for, respond to, and recover from a broad range of disruption scenarios, including technology and cyber incidents, supply chain failures, natural and manmade disruptions, geopolitical events, pandemics, and infrastructure outages. The VP will promote a resilient culture through proactive risk-informed approaches, cross-functional crisis response, regulatory compliance, real-time command and control, and continuous improvement. The role reports to the Head of Resilience Management for the Americas and collaborates with Technology, Risk, Cybersecurity, Legal, Communications, and Regulatory Affairs to embed resilience and readiness.
Key Responsibilities
Strategic Leadership:
Develop and lead a crisis and incident management strategy aligned to Crédit Agricole CIB's operational resilience framework and key business services.
Regulatory Translation:
Translate regulatory expectations (e.g., FFIEC, DORA, OCC, PRA) into actionable, risk-informed response strategies.
Governance and Escalation:
Establish and manage governance forums and escalation protocols for crisis and incident oversight.
Impact Tolerances:
Define and test impact tolerances and maximum tolerable downtimes (MTD/MTLD) with stakeholders from Operational Resilience, Business, and Technology.
Incident Response and Crisis Management:
Lead regional crisis coordination with structured command, control, and communications; maintain and improve incident response plans, playbooks, decision trees, and protocols; ensure major incidents are managed in line with regulatory requirements; integrate internal communications tools; maintain an auditable major incident log with timelines and actions taken.
Process and Technology Optimization:
Drive incident response process optimization using data analytics, metrics, and automation; ensure response tooling is current and well-supported; partner with Cyber, Technology, and Operations to close cross-domain gaps.
Regulatory Compliance and Audit Readiness:
Ensure full regulatory compliance; lead audit readiness with documented crisis capabilities, incident logs, post-incident reviews, and impact tolerance testing; integrate third-party and cyber risk response into playbooks and testing; conduct formal RCA and implement corrective actions.
Team Leadership and Development:
Lead and mentor a high-performing crisis and incident management team; develop training programs including annual simulations and tabletop exercises; support growth and succession planning.
Core Competencies
Crisis Leadership:
Ability to lead complex incident responses across business, technology, cyber, and third-party domains; manage multiple initiatives with strategic and tactical focus.
Regulatory Acumen:
Deep understanding of financial regulatory frameworks (FFIEC, DORA, PRA, OCC).
Operational Discipline:
Develop scalable, measurable, auditable response processes; influence executive leadership and cross-functional teams; embed lessons learned and metrics into the resilience lifecycle.
Communication:
Strong stakeholder management, documentation, and cross-team collaboration in high-pressure environments.
Experience Essential
Minimum 10+ years of experience in crisis/incident management, operational resilience, or business continuity.
Experience leading cross-border incident response and regulatory engagement.
At least 3 years in a senior leadership role within banking or financial services.
Bachelor’s degree in Risk Management, Information Technology, Business Continuity, or related field.
Advanced degree (MBA, MS) strongly preferred.
Relevant industry certifications (CBCP, MBCI, CRISC, CISM, ITIL, or Certified Incident Manager) strongly preferred.
Required Skills
Technical Knowledge:
Proficiency with incident management technologies (notification tools, risk intelligence and analysis, etc.).
Incident Management Frameworks:
Deep understanding of frameworks such as NIST, FFIEC, DORA, PRA, OCC, etc.
Policy and Procedure Development:
Skilled in drafting and enforcing policies, procedures, and playbooks.
Desired Skills
Automation and AI-based incident response triggers
Advanced dashboarding and incident trend analysis
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
Investment Banking and Banking
#J-18808-Ljbffr