San Francisco
Exempt to Permanent – IT Operations Support Administrator I (1091) - Citywide (E
San Francisco, San Francisco, California, United States, 94199
Overview
Company Description
Application Opening:
Tuesday, August 23, 2025
Application Deadline:
Announcement may close at any time but not before 4:30 pm (PST) on October 03, 2025.
Contact:
Absar Khan at absar.khan@sfgov.org
Appointment Type:
Permanent Civil Service
Recruitment ID:
ETP-1091-E10179
THIS IS A CITYWIDE RECRUITMENT FOR CURRENT CITY EMPLOYEES ONLY.
This is an Exempt to Permanent position in accordance with Class-Based Test (CBT) Civil Service Rules. This recruitment is restricted to current category 16, 17 and 18 exempt employees of the City and County of San Francisco, San Francisco Unified School District, or San Francisco City College, working within the posted classification.
San Francisco is a vibrant and dynamic city, on the forefront of economic growth & innovation, urban development, arts & entertainment, as well as social issues & change. Our employees play an important role in shaping the future of San Francisco.
Essential Responsibilities
Provide technical and operational support and maintenance for computers and networks; assist in network upgrades; log, track and monitor all problems and requests; provide technical support to department programs and staff in the use of computer applications. May assign logons and rights, print queues and directory structures; reset passwords; create departmental groups; run security programs.
Monitor and operate computer and telecommunications systems, including data lines, terminals and printers; troubleshoot hardware/software problems; may coordinate with vendors for equipment repair.
Perform help desk functions for routine issues including problem tracking, analysis, and resolution; define and document help desk solutions; provide problem determination; analyze and resolve system problems to ensure continuous system operations required for scheduled data processing functions; administer off-site storage of data.
Install and configure server hardware, workstations and various peripherals; install software applications.
Produce, review and assist in the collection of client data, service and billing issues and documentation to comply with governmental mandates and regulations.
Monitor and review system software applications and procedures pertaining to accurate reporting; review system output and data processing operations for accuracy and completeness; provide communications support between systems.
Assist in the development and production of system/end-user documentation for applications processing and procedures.
Assist in the development and implementation of training activities and materials; instruct users in logon and document identification procedures.
Generate reports and statistics; perform system backups; retrieve documents.
Knowledge, Skills, and Abilities Knowledge of:
On-site broad based user technical, operational, programming and analytical problem solving support; data processing methods; personal computer applications; database and spreadsheet concepts.
Ability or Skill to:
Communicate effectively orally and in writing; use logic and analysis to solve systems problems; make minor mechanical repairs to computer and communications equipment; classify, compute and tabulate data and information following a prescribed plan requiring exercise of some judgment; advise and provide interpretation to others on how to apply policies, procedures and standards to specific situations; exercise judgment, decisiveness and creativity in situations involving a variety of pre-defined duties subject to frequent change; read and understand professional journals and literature; prioritize competing requests for service.
MINIMUM QUALIFICATIONS
Current Category 16, 17 or 18 Exempt Employee in Class 1091 who has worked at least 2,080 hours in Class 1091.
Education:
Requires an Associate's Degree in computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in computer science or a closely-related field].
Substitution:
Experience performing analysis, installation and technical support in a network environment may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units / forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in computer science or a closely related field.
Completion of a one (1) year State (DAS) Information Technology apprenticeship program equivalent to the City and County of San Francisco's 1090 IT Operations Support Training Program may substitute for the required education.
Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.
Verification of Education and Experience:
Every application is reviewed to ensure that you meet the minimum qualifications as listed in the job ad. Applicants may be required to submit verification of qualifying education and experience during the recruitment process. Failure to provide required verification when requested may result in rejection of application.
Note:
Falsifying one’s education, training, or work experience or attempted deception may result in disqualification. All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.
Selection Procedures:
Job Application
- Applicants must fully complete the job application. Information from resumes does not substitute for the information on the job application or preliminary questionnaire.
Preliminary Questionnaire – Training and Experience Assessment (100% Weight)
- During the online process, complete the Preliminary Questionnaire as part of the process. It serves as the Training and Experience Assessment for this recruitment and determines eligibility and rank. Qualified applicants will be ranked on the eligible list based on exempt City service (in Category 16, 17, and/or 18) in the 1091 IT Operations Support Administrator I class, with additional qualifying points as outlined by Civil Service rules. All work history will be verified.
Additional selection processes may be conducted by the hiring department before final hiring decisions.
Important Note:
Please clearly show how you meet the minimum qualifications in your application. Verification may be requested at any point during the process. Misrepresentation may disqualify you.
Eligible List/Score Report:
After passing the exam, you will be placed on an eligible list with a score and rank. For more information, visit the SF Careers knowledge page. The eligible list duration is 6 months and may be extended.
How to apply Applications for City and County of San Francisco jobs are only accepted online at careers.sf.gov. Email communications may come from multiple departments; please ensure your email accepts messages from all.
Applicants may be contacted by email about this recruitment. Use a personal email address that you check regularly. You will receive a confirmation email when your online application is received. Please retain this confirmation email. Failure to receive this email may indicate the application was not submitted.
Terms of Announcement and Appeal Rights
The terms of this announcement may be appealed under Civil Service Rule 110.4. Appeals must be submitted in writing to the Department of Human Resources by the close of business on the 5th business day following the issuance date. Details are available on the Civil Service Commission website.
Additional Information Regarding Employment with the City and County of San Francisco:
Information About the Hiring Process
Conviction History
Employee Benefits Overview
Equal Employment Opportunity
Disaster Service Worker
ADA Accommodation
Veterans Preference
Seniority Credit in Promotional Exams
Right to Work
Copies of Application Documents
Diversity Statement
The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of sex, race, age, religion, color, national origin, ancestry, physical or mental disability, medical condition, HIV/AIDS status, genetic information, marital status, sexual orientation, gender identity, or other protected category under the law.
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Application Opening:
Tuesday, August 23, 2025
Application Deadline:
Announcement may close at any time but not before 4:30 pm (PST) on October 03, 2025.
Contact:
Absar Khan at absar.khan@sfgov.org
Appointment Type:
Permanent Civil Service
Recruitment ID:
ETP-1091-E10179
THIS IS A CITYWIDE RECRUITMENT FOR CURRENT CITY EMPLOYEES ONLY.
This is an Exempt to Permanent position in accordance with Class-Based Test (CBT) Civil Service Rules. This recruitment is restricted to current category 16, 17 and 18 exempt employees of the City and County of San Francisco, San Francisco Unified School District, or San Francisco City College, working within the posted classification.
San Francisco is a vibrant and dynamic city, on the forefront of economic growth & innovation, urban development, arts & entertainment, as well as social issues & change. Our employees play an important role in shaping the future of San Francisco.
Essential Responsibilities
Provide technical and operational support and maintenance for computers and networks; assist in network upgrades; log, track and monitor all problems and requests; provide technical support to department programs and staff in the use of computer applications. May assign logons and rights, print queues and directory structures; reset passwords; create departmental groups; run security programs.
Monitor and operate computer and telecommunications systems, including data lines, terminals and printers; troubleshoot hardware/software problems; may coordinate with vendors for equipment repair.
Perform help desk functions for routine issues including problem tracking, analysis, and resolution; define and document help desk solutions; provide problem determination; analyze and resolve system problems to ensure continuous system operations required for scheduled data processing functions; administer off-site storage of data.
Install and configure server hardware, workstations and various peripherals; install software applications.
Produce, review and assist in the collection of client data, service and billing issues and documentation to comply with governmental mandates and regulations.
Monitor and review system software applications and procedures pertaining to accurate reporting; review system output and data processing operations for accuracy and completeness; provide communications support between systems.
Assist in the development and production of system/end-user documentation for applications processing and procedures.
Assist in the development and implementation of training activities and materials; instruct users in logon and document identification procedures.
Generate reports and statistics; perform system backups; retrieve documents.
Knowledge, Skills, and Abilities Knowledge of:
On-site broad based user technical, operational, programming and analytical problem solving support; data processing methods; personal computer applications; database and spreadsheet concepts.
Ability or Skill to:
Communicate effectively orally and in writing; use logic and analysis to solve systems problems; make minor mechanical repairs to computer and communications equipment; classify, compute and tabulate data and information following a prescribed plan requiring exercise of some judgment; advise and provide interpretation to others on how to apply policies, procedures and standards to specific situations; exercise judgment, decisiveness and creativity in situations involving a variety of pre-defined duties subject to frequent change; read and understand professional journals and literature; prioritize competing requests for service.
MINIMUM QUALIFICATIONS
Current Category 16, 17 or 18 Exempt Employee in Class 1091 who has worked at least 2,080 hours in Class 1091.
Education:
Requires an Associate's Degree in computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in computer science or a closely-related field].
Substitution:
Experience performing analysis, installation and technical support in a network environment may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units / forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in computer science or a closely related field.
Completion of a one (1) year State (DAS) Information Technology apprenticeship program equivalent to the City and County of San Francisco's 1090 IT Operations Support Training Program may substitute for the required education.
Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.
Verification of Education and Experience:
Every application is reviewed to ensure that you meet the minimum qualifications as listed in the job ad. Applicants may be required to submit verification of qualifying education and experience during the recruitment process. Failure to provide required verification when requested may result in rejection of application.
Note:
Falsifying one’s education, training, or work experience or attempted deception may result in disqualification. All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.
Selection Procedures:
Job Application
- Applicants must fully complete the job application. Information from resumes does not substitute for the information on the job application or preliminary questionnaire.
Preliminary Questionnaire – Training and Experience Assessment (100% Weight)
- During the online process, complete the Preliminary Questionnaire as part of the process. It serves as the Training and Experience Assessment for this recruitment and determines eligibility and rank. Qualified applicants will be ranked on the eligible list based on exempt City service (in Category 16, 17, and/or 18) in the 1091 IT Operations Support Administrator I class, with additional qualifying points as outlined by Civil Service rules. All work history will be verified.
Additional selection processes may be conducted by the hiring department before final hiring decisions.
Important Note:
Please clearly show how you meet the minimum qualifications in your application. Verification may be requested at any point during the process. Misrepresentation may disqualify you.
Eligible List/Score Report:
After passing the exam, you will be placed on an eligible list with a score and rank. For more information, visit the SF Careers knowledge page. The eligible list duration is 6 months and may be extended.
How to apply Applications for City and County of San Francisco jobs are only accepted online at careers.sf.gov. Email communications may come from multiple departments; please ensure your email accepts messages from all.
Applicants may be contacted by email about this recruitment. Use a personal email address that you check regularly. You will receive a confirmation email when your online application is received. Please retain this confirmation email. Failure to receive this email may indicate the application was not submitted.
Terms of Announcement and Appeal Rights
The terms of this announcement may be appealed under Civil Service Rule 110.4. Appeals must be submitted in writing to the Department of Human Resources by the close of business on the 5th business day following the issuance date. Details are available on the Civil Service Commission website.
Additional Information Regarding Employment with the City and County of San Francisco:
Information About the Hiring Process
Conviction History
Employee Benefits Overview
Equal Employment Opportunity
Disaster Service Worker
ADA Accommodation
Veterans Preference
Seniority Credit in Promotional Exams
Right to Work
Copies of Application Documents
Diversity Statement
The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of sex, race, age, religion, color, national origin, ancestry, physical or mental disability, medical condition, HIV/AIDS status, genetic information, marital status, sexual orientation, gender identity, or other protected category under the law.
#J-18808-Ljbffr