Massachusetts General Hospital
Immigrant Health Program Coordinator
Massachusetts General Hospital, Boston, Massachusetts, us, 02298
Overview
The MGH Center for Immigrant Health (CIH) is an interdisciplinary team whose mission is to foster excellence in clinical care, education, advocacy, and research to improve the health and wellbeing of immigrants across all departments and clinical sites at MGH and within the community. The MGH Asylum Clinic (AC) coordinates teams of volunteer MGH clinicians with specialized training to provide forensic medical and psychological evaluations to asylum applicants for documenting evidence of prior trauma or abuse, in close collaboration with local attorneys and legal partners. The Role of the Immigrant Health Program Coordinator involves providing administrative and operational support to both programs, reporting to the CIH Program Manager and collaborating with the AC Director and CIH leadership. The Program Coordinator will assist with CIH activities including growth and development, education, community outreach, monitoring and evaluation, quality improvement, and communication. The role includes organizing and facilitating Asylum Clinic referrals to appropriate clinical providers, supervising administrative volunteers and interns, and working with Asylum clinic volunteers, leadership, administrative staff, and research personnel to create a trauma-informed, welcoming environment. The Coordinator will support CIH and AC engagement and outreach activities, including coordinating the joint quarterly Community Advisory Board and monthly Immigrant Health Coalition meetings, organizing the Migration is Beautiful inclusivity campaign, and collaborating with partner centers and institutions. The position requires strong critical thinking, independence, superb organizational skills, strong written and verbal communication, and accountability. The candidate should demonstrate analytical skills, problem-solving abilities, and a basic knowledge of data management programs and statistical software. The individual will ensure data collection, data entry, and data integrity for facilitating clinical care and reporting to funders. This role is suitable for someone pursuing graduate studies or a career in medicine, public health, social work, health administration, or nonprofit management, with opportunities for program development, research, and training initiatives. Administrative Responsibilities
Managing multiple calendars, scheduling meetings and events, creating and distributing agendas and meeting minutes. Managing multiple email inboxes and distribution lists, triaging incoming telephone calls and emails. Assisting with, developing, and distributing internal and external communications, including website content, priorities and task lists, PowerPoint presentations, memos, newsletters, quarterly and annual reports, and publication content. Assisting with organizational budgeting and management of grants and awards, including expense tracking, facilitating payments and reimbursements, and completing and submitting reports. Developing and planning inventory for materials for distribution to patients and staff at clinical programs and events. Organizing in-person and virtual outreach activities including community events and tabling. Coordinating quarterly Community Advisory Board meetings, including recruitment, agenda setting, communications, and participant remuneration. Supervising administrative volunteers and interns at the Asylum Clinic. Overseeing collaboration with the MGH Patient Support Corps (PSC) and educating PSC volunteers and undergraduate students supporting AC patients prior to appointments. Program Coordination Responsibilities
Maintaining online Asylum Clinic referral systems, triaging and responding to referrals, liaising with attorneys, recruiting clinicians, scheduling interpreters, and coordinating evaluations. Organizing volunteers to adapt to changing programmatic needs, including AC clinical evaluations, administrative tasks, advocacy projects, and research. Conducting data entry and collecting, organizing, maintaining, and analyzing clinical and program data. Using software to generate graphs and reports. Leveraging technology to improve program efficiency (REDCap, Microsoft Office Suite, Microsoft Teams, Zoom). Assisting with writing and managing grant proposals and IRBs for program evaluation, quality improvement, and research projects, including grant preparation and administration. Managing relationships with key stakeholders and community and institutional partnerships (community agencies, hospital systems, legal service providers, and Community Advisory Board members). Assisting with recruitment strategies and the hiring/onboarding process for program staff and volunteers, including vetting applications and coordinating interviews. Conducting library/literature searches. Assisting with the implementation of clinical programming and other activities to support the Center for Immigrant Health and Asylum Clinic leadership as needed. Maintain Professional Standards and Follow Protocols
Maintain HIPAA standards and confidentiality of protected health information. Adhere to departmental/organizational policies and procedures. Engage in learning and growth opportunities, including hospital-wide educational events such as Grand Rounds and pursuing relevant training with supervisor approval. Skills/Abilities/Competencies
Bilingual candidates preferred. Awareness of immigration-related trends and issues at the state and national level. Careful attention to detail, superb organizational and time-management skills. Flexibility and adaptability, ability to multitask and follow through on longitudinal programs. Excellent interpersonal skills and ability to work independently and collaboratively. Self-management skills, including prioritization and goal setting. Excellent written and verbal communication. Ability to maintain professional boundaries. Demonstrated ability to work with diverse, multilingual, vulnerable client populations with respect and cultural humility. Accountability to self and others including colleagues, patients, and partner communities. Creative problem solving. Ability to manage shared file and database systems including REDCap, Microsoft Teams, Google Docs, and Microsoft Office Suite. Education
Bachelor’s Degree required; advanced degree holders welcome to apply. New graduates with relevant coursework, projects, or volunteer work are encouraged to apply, as are candidates with prior professional administrative or healthcare experience. The General Hospital Corporation is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, or other status protected under law. We will ensure that all individuals with a disability are provided reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
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The MGH Center for Immigrant Health (CIH) is an interdisciplinary team whose mission is to foster excellence in clinical care, education, advocacy, and research to improve the health and wellbeing of immigrants across all departments and clinical sites at MGH and within the community. The MGH Asylum Clinic (AC) coordinates teams of volunteer MGH clinicians with specialized training to provide forensic medical and psychological evaluations to asylum applicants for documenting evidence of prior trauma or abuse, in close collaboration with local attorneys and legal partners. The Role of the Immigrant Health Program Coordinator involves providing administrative and operational support to both programs, reporting to the CIH Program Manager and collaborating with the AC Director and CIH leadership. The Program Coordinator will assist with CIH activities including growth and development, education, community outreach, monitoring and evaluation, quality improvement, and communication. The role includes organizing and facilitating Asylum Clinic referrals to appropriate clinical providers, supervising administrative volunteers and interns, and working with Asylum clinic volunteers, leadership, administrative staff, and research personnel to create a trauma-informed, welcoming environment. The Coordinator will support CIH and AC engagement and outreach activities, including coordinating the joint quarterly Community Advisory Board and monthly Immigrant Health Coalition meetings, organizing the Migration is Beautiful inclusivity campaign, and collaborating with partner centers and institutions. The position requires strong critical thinking, independence, superb organizational skills, strong written and verbal communication, and accountability. The candidate should demonstrate analytical skills, problem-solving abilities, and a basic knowledge of data management programs and statistical software. The individual will ensure data collection, data entry, and data integrity for facilitating clinical care and reporting to funders. This role is suitable for someone pursuing graduate studies or a career in medicine, public health, social work, health administration, or nonprofit management, with opportunities for program development, research, and training initiatives. Administrative Responsibilities
Managing multiple calendars, scheduling meetings and events, creating and distributing agendas and meeting minutes. Managing multiple email inboxes and distribution lists, triaging incoming telephone calls and emails. Assisting with, developing, and distributing internal and external communications, including website content, priorities and task lists, PowerPoint presentations, memos, newsletters, quarterly and annual reports, and publication content. Assisting with organizational budgeting and management of grants and awards, including expense tracking, facilitating payments and reimbursements, and completing and submitting reports. Developing and planning inventory for materials for distribution to patients and staff at clinical programs and events. Organizing in-person and virtual outreach activities including community events and tabling. Coordinating quarterly Community Advisory Board meetings, including recruitment, agenda setting, communications, and participant remuneration. Supervising administrative volunteers and interns at the Asylum Clinic. Overseeing collaboration with the MGH Patient Support Corps (PSC) and educating PSC volunteers and undergraduate students supporting AC patients prior to appointments. Program Coordination Responsibilities
Maintaining online Asylum Clinic referral systems, triaging and responding to referrals, liaising with attorneys, recruiting clinicians, scheduling interpreters, and coordinating evaluations. Organizing volunteers to adapt to changing programmatic needs, including AC clinical evaluations, administrative tasks, advocacy projects, and research. Conducting data entry and collecting, organizing, maintaining, and analyzing clinical and program data. Using software to generate graphs and reports. Leveraging technology to improve program efficiency (REDCap, Microsoft Office Suite, Microsoft Teams, Zoom). Assisting with writing and managing grant proposals and IRBs for program evaluation, quality improvement, and research projects, including grant preparation and administration. Managing relationships with key stakeholders and community and institutional partnerships (community agencies, hospital systems, legal service providers, and Community Advisory Board members). Assisting with recruitment strategies and the hiring/onboarding process for program staff and volunteers, including vetting applications and coordinating interviews. Conducting library/literature searches. Assisting with the implementation of clinical programming and other activities to support the Center for Immigrant Health and Asylum Clinic leadership as needed. Maintain Professional Standards and Follow Protocols
Maintain HIPAA standards and confidentiality of protected health information. Adhere to departmental/organizational policies and procedures. Engage in learning and growth opportunities, including hospital-wide educational events such as Grand Rounds and pursuing relevant training with supervisor approval. Skills/Abilities/Competencies
Bilingual candidates preferred. Awareness of immigration-related trends and issues at the state and national level. Careful attention to detail, superb organizational and time-management skills. Flexibility and adaptability, ability to multitask and follow through on longitudinal programs. Excellent interpersonal skills and ability to work independently and collaboratively. Self-management skills, including prioritization and goal setting. Excellent written and verbal communication. Ability to maintain professional boundaries. Demonstrated ability to work with diverse, multilingual, vulnerable client populations with respect and cultural humility. Accountability to self and others including colleagues, patients, and partner communities. Creative problem solving. Ability to manage shared file and database systems including REDCap, Microsoft Teams, Google Docs, and Microsoft Office Suite. Education
Bachelor’s Degree required; advanced degree holders welcome to apply. New graduates with relevant coursework, projects, or volunteer work are encouraged to apply, as are candidates with prior professional administrative or healthcare experience. The General Hospital Corporation is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, or other status protected under law. We will ensure that all individuals with a disability are provided reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
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