Solar Turbines
Overview
Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Role Overview We are seeking an experienced IT leader to manage Workplace Services across our domestic sites, ensuring a seamless end-user experience for all employees. This role is responsible for day-to-day IT support operations, managing a diverse team, overseeing IT service delivery, and leading projects to modernize workplace technologies including printing and audio-visual solutions.
Responsibilities
Lead and manage a team of 20 staff and contractors across multiple Workplace Services functions, including Service Desk, Executive Support, AV, MAC/PC support, mobility, procurement, and asset management.
Act as the primary liaison between IT (ESC) and end users, ensuring high-quality customer experience (CX) and driving continuous improvement in IT support processes (Chat-IT, Self Service, Phone).
Oversee major workplace technology projects, including printing and Audio/Video Enhancement.
Manage workplace IT budgets (Expense & Capital) for PC, AV, and related services.
Manage Microsoft 365 licenses, ensuring proper allocation, renewal, and compliance with organizational policies.
Provide escalation support for critical incidents and ensure executive support services run smoothly.
Foster a culture of knowledge sharing, accountability, and customer-centric service within the team.
Qualifications
Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related technical field. Alternatively, a technical school diploma combined with relevant professional experience, or a degree in Management with strong IT exposure, will also be considered.
Proven experience (5+ years) in IT service delivery, workplace services, or end-user computing.
Strong leadership background managing diverse technical teams.
Experience with enterprise printing solutions, AV technologies, and end-user device deployment.
Excellent communication, customer engagement, and stakeholder management skills.
Budget management experience.
Ability to drive projects from planning through to execution in a global or multi-site environment.
Compensation and Benefits Summary Pay Range: $125,925.00 - $188,887.00
Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.
Benefits
Medical, dental, and vision benefits*
Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
401(k) savings plans*
Health Savings Account (HSA)*
Flexible Spending Accounts (FSAs)*
Health Lifestyle Programs*
Employee Assistance Program*
Voluntary Benefits and Employee Discounts*
Career Development*
Incentive bonus*
Disability benefits
Life Insurance
Parental leave
Adoption benefits
Tuition Reimbursement
These benefits also apply to part-time employees
This position requires working onsite five days a week.
Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.
Posting Dates: Any offer of employment is conditioned upon the successful completion of a drug screen.
Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.
Not ready to apply? Join our Talent Community.
#J-18808-Ljbffr
Role Overview We are seeking an experienced IT leader to manage Workplace Services across our domestic sites, ensuring a seamless end-user experience for all employees. This role is responsible for day-to-day IT support operations, managing a diverse team, overseeing IT service delivery, and leading projects to modernize workplace technologies including printing and audio-visual solutions.
Responsibilities
Lead and manage a team of 20 staff and contractors across multiple Workplace Services functions, including Service Desk, Executive Support, AV, MAC/PC support, mobility, procurement, and asset management.
Act as the primary liaison between IT (ESC) and end users, ensuring high-quality customer experience (CX) and driving continuous improvement in IT support processes (Chat-IT, Self Service, Phone).
Oversee major workplace technology projects, including printing and Audio/Video Enhancement.
Manage workplace IT budgets (Expense & Capital) for PC, AV, and related services.
Manage Microsoft 365 licenses, ensuring proper allocation, renewal, and compliance with organizational policies.
Provide escalation support for critical incidents and ensure executive support services run smoothly.
Foster a culture of knowledge sharing, accountability, and customer-centric service within the team.
Qualifications
Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related technical field. Alternatively, a technical school diploma combined with relevant professional experience, or a degree in Management with strong IT exposure, will also be considered.
Proven experience (5+ years) in IT service delivery, workplace services, or end-user computing.
Strong leadership background managing diverse technical teams.
Experience with enterprise printing solutions, AV technologies, and end-user device deployment.
Excellent communication, customer engagement, and stakeholder management skills.
Budget management experience.
Ability to drive projects from planning through to execution in a global or multi-site environment.
Compensation and Benefits Summary Pay Range: $125,925.00 - $188,887.00
Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.
Benefits
Medical, dental, and vision benefits*
Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
401(k) savings plans*
Health Savings Account (HSA)*
Flexible Spending Accounts (FSAs)*
Health Lifestyle Programs*
Employee Assistance Program*
Voluntary Benefits and Employee Discounts*
Career Development*
Incentive bonus*
Disability benefits
Life Insurance
Parental leave
Adoption benefits
Tuition Reimbursement
These benefits also apply to part-time employees
This position requires working onsite five days a week.
Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.
Posting Dates: Any offer of employment is conditioned upon the successful completion of a drug screen.
Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.
Not ready to apply? Join our Talent Community.
#J-18808-Ljbffr