T-MOBILE USA, Inc.
Senior Product Manager, Care and Retail Experience
T-MOBILE USA, Inc., Overland Park, Kansas, United States, 66213
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees!
This position will sit in Bellevue, WA or Overland Park, KS. This is not a remote role, this is a hybrid schedule requiring at least 3 days a week in office.
Overview Are you excited by the opportunity to build the best digital and assisted experiences as part of T-Mobile's industry-leading transformation across apps and web? Come help us expand our impact in connecting people to their world—whether through T-Mobile postpaid, Metro by T-Mobile prepaid, or one of our other innovative brands. This is your chance to join a team of hard-working product managers who are making the impossible possible.
The Product Managers at T-Mobile are innovators, strategists, analysts, and customer evangelists who guide digital product development from conception to launch. Working in close collaboration with Engineers, Designers, Researchers, Marketers, and Business teams, the Digital Product Manager aligns priorities and drives a software development roadmap that transforms how we do business across our brands.
The Senior Product Manager, Care and Retail
will lead cross functional pods of product managers, engineers, and UX Designers to evolve the end-to-end in store and Care experiences—how customers learn about, explore, purchase and manage products and services while interacting with our award winning Experts. They are the Product leaders at the intersection of the wireless industry, digital and physical world, creating experiences that are on par with the best in tech.
The Senior Product Manager must be comfortable operating in a highly matrixed organization, where leadership is driven by influence and collaboration. This role is also responsible for hiring and developing a high-performing team of Product Managers to support products and platforms across the T-Mobile digital ecosystem. Come join us!
Responsibilities
Works in collaboration with VPs, Directors, peers, and teams to develop strategy, plans, and outcomes across T-Mobile's postpaid and prepaid journeys (including Metro by T-Mobile). Aligns product strategy with business objectives across both brands.
Drives cross-functional alignment with Engineering, Design, Research, Marketing, and Business Teams to assess and evolve digital selling experiences across T-Mobile and Metro. Prioritizes features and improvements based on brand-specific customer needs and opportunities.
Maintains a strong understanding of the wireless industry, digital and assisted trends, and competitive positioning. Evaluates how emerging trends impact customer journeys for both T-Mobile and Metro by T-Mobile, and informs roadmap innovation accordingly.
Possibly owns the lifecycle management of multiple products supporting both brands.
Oversees product vision, development of business cases, and roadmap execution across customer acquisition, upgrade, and cross-sell journeys.
Develops and drives change management strategies that cascade the vision and align team goals with corporate and brand priorities. Ensures clarity of purpose across postpaid and prepaid product teams.
Provides coaching and execution guidance to Product Management teams, ensuring effective delivery of brand-aligned experiences.
Drives accountability with T-Mobile and vendor partners for performance, funding, and service levels. Facilitates cross-brand budget alignment and collaboration to enhance efficiency and cost management.
Education and Work Experience
Bachelor's Degree in Computer Science, Business, Engineering, IT or equivalent experience. (Required)
Master's/Advanced Degree in Business Administration
7+ years of relevant Product Management experience in an agile product development environment. Required
Knowledge, Skills and Abilities
Product Lifecycle Management Experience in delivering large and complex business/technology initiatives. (Required)
Communication: Proven ability to communicate with Leadership effectively, while employing a high degree of collaboration and influence.
Excellent written and verbal communication skills with ability to present complex technical information in a clear and concise manner to a variety of audiences including executives and non-technical leaders. (Required)
Business Analytics: Strong analytical skills with demonstrated ability to identify/analyze/synthesize product use data. (Required)
Agile Project Management Experience with Agile backlog/project management tools. (Required)
At least 18 years of age
Legally authorized to work in the United States
Compensation and Benefits Base Pay Range: $121,600 - $219,400
Corporate Bonus Target: 20%
The pay range above is the general base pay range for a successful candidate in the role. The actual pay will be based on location, qualifications, and experience.
At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic incentives based on role and performance. To see the pay range for this role by hiring location, click here.
Benefits include medical, dental, vision, 401(k), employee stock grants and purchase plan, paid time off, holidays, parental and family leave, family building benefits, backup care, tuition assistance, and more. For details visit www.t-mobilebenefits.com.
Equal Opportunity T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to protected characteristics. If you need reasonable accommodation during the application or interview process, please email ApplicantAccommodation@t-mobile.com or call 1-844-873-9500.
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This position will sit in Bellevue, WA or Overland Park, KS. This is not a remote role, this is a hybrid schedule requiring at least 3 days a week in office.
Overview Are you excited by the opportunity to build the best digital and assisted experiences as part of T-Mobile's industry-leading transformation across apps and web? Come help us expand our impact in connecting people to their world—whether through T-Mobile postpaid, Metro by T-Mobile prepaid, or one of our other innovative brands. This is your chance to join a team of hard-working product managers who are making the impossible possible.
The Product Managers at T-Mobile are innovators, strategists, analysts, and customer evangelists who guide digital product development from conception to launch. Working in close collaboration with Engineers, Designers, Researchers, Marketers, and Business teams, the Digital Product Manager aligns priorities and drives a software development roadmap that transforms how we do business across our brands.
The Senior Product Manager, Care and Retail
will lead cross functional pods of product managers, engineers, and UX Designers to evolve the end-to-end in store and Care experiences—how customers learn about, explore, purchase and manage products and services while interacting with our award winning Experts. They are the Product leaders at the intersection of the wireless industry, digital and physical world, creating experiences that are on par with the best in tech.
The Senior Product Manager must be comfortable operating in a highly matrixed organization, where leadership is driven by influence and collaboration. This role is also responsible for hiring and developing a high-performing team of Product Managers to support products and platforms across the T-Mobile digital ecosystem. Come join us!
Responsibilities
Works in collaboration with VPs, Directors, peers, and teams to develop strategy, plans, and outcomes across T-Mobile's postpaid and prepaid journeys (including Metro by T-Mobile). Aligns product strategy with business objectives across both brands.
Drives cross-functional alignment with Engineering, Design, Research, Marketing, and Business Teams to assess and evolve digital selling experiences across T-Mobile and Metro. Prioritizes features and improvements based on brand-specific customer needs and opportunities.
Maintains a strong understanding of the wireless industry, digital and assisted trends, and competitive positioning. Evaluates how emerging trends impact customer journeys for both T-Mobile and Metro by T-Mobile, and informs roadmap innovation accordingly.
Possibly owns the lifecycle management of multiple products supporting both brands.
Oversees product vision, development of business cases, and roadmap execution across customer acquisition, upgrade, and cross-sell journeys.
Develops and drives change management strategies that cascade the vision and align team goals with corporate and brand priorities. Ensures clarity of purpose across postpaid and prepaid product teams.
Provides coaching and execution guidance to Product Management teams, ensuring effective delivery of brand-aligned experiences.
Drives accountability with T-Mobile and vendor partners for performance, funding, and service levels. Facilitates cross-brand budget alignment and collaboration to enhance efficiency and cost management.
Education and Work Experience
Bachelor's Degree in Computer Science, Business, Engineering, IT or equivalent experience. (Required)
Master's/Advanced Degree in Business Administration
7+ years of relevant Product Management experience in an agile product development environment. Required
Knowledge, Skills and Abilities
Product Lifecycle Management Experience in delivering large and complex business/technology initiatives. (Required)
Communication: Proven ability to communicate with Leadership effectively, while employing a high degree of collaboration and influence.
Excellent written and verbal communication skills with ability to present complex technical information in a clear and concise manner to a variety of audiences including executives and non-technical leaders. (Required)
Business Analytics: Strong analytical skills with demonstrated ability to identify/analyze/synthesize product use data. (Required)
Agile Project Management Experience with Agile backlog/project management tools. (Required)
At least 18 years of age
Legally authorized to work in the United States
Compensation and Benefits Base Pay Range: $121,600 - $219,400
Corporate Bonus Target: 20%
The pay range above is the general base pay range for a successful candidate in the role. The actual pay will be based on location, qualifications, and experience.
At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic incentives based on role and performance. To see the pay range for this role by hiring location, click here.
Benefits include medical, dental, vision, 401(k), employee stock grants and purchase plan, paid time off, holidays, parental and family leave, family building benefits, backup care, tuition assistance, and more. For details visit www.t-mobilebenefits.com.
Equal Opportunity T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to protected characteristics. If you need reasonable accommodation during the application or interview process, please email ApplicantAccommodation@t-mobile.com or call 1-844-873-9500.
#J-18808-Ljbffr