Zenoti
Senior Product Specialist New Seattle, Washington, United States
Zenoti, Seattle, Washington, us, 98127
Overview
Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our platform enables online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems, reduce costs, improve customer retention and spending, and scales for businesses of all sizes. Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries, including global brands such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY. Recent accomplishments include a $1B unicorn valuation, recognition as Next Tech Titan by GeekWire, raising an $80M investment from TPG, and Deloitte’s 2020 Technology Fast 500 ranking. We are also Great Place to Work Certified for 2021-2022 and are committed to empowering people to feel good and find their greatness. Learn more at Zenoti.com. About the Role
We are seeking an experienced Product Specialist with a proven SaaS background to support customer onboarding, drive product adoption, and deliver measurable value through our AI product suite. The successful candidate will serve as a trusted advisor to clients, ensuring seamless engagement across the customer lifecycle, while collaborating with internal stakeholders to align product capabilities with business outcomes. Key Responsibilities
Customer Onboarding & Enablement Lead customer onboarding journeys, ensuring seamless setup, integration, and initial success with our AI products. Conduct customer-focused sessions, demos, and recommend best practices. Build strong relationships with customer stakeholders across technical, business, and executive teams. Gather customer feedback and translate insights into actionable recommendations for internal teams. Ensure high customer satisfaction and contribute to renewal and expansion opportunities. Driving Adoption & Value Realization Act as a trusted advisor to customers, helping them integrate AI solutions into business workflows. Monitor product usage and proactively identify opportunities to increase adoption. Collaborate with customers to define success metrics and demonstrate ROI. Cross-Functional Collaboration Partner with Product, Engineering, and Support teams to escalate and resolve customer issues. Share customer insights to influence product roadmap and strategy. Collaborate with Sales and Customer Success teams to drive long-term account growth. Reporting & Insights Track and analyze customer health, adoption, and engagement metrics. Provide regular reports and business reviews to both customers and internal stakeholders. What We’re Looking For
3–6 years of hands-on experience in SaaS, preferably in a Product Specialist, Solutions Architect, or Business Consultant role. Strong understanding of customer onboarding, engagement, and adoption frameworks. Demonstrated experience in stakeholder management across diverse customer and internal groups. Proficiency in analyzing product usage data and presenting actionable insights. Prior hands-on exposure to AI or data-driven products is required. Strong verbal and written communication skills, especially in requirements and solution documentation. Ability to manage multiple projects and work with remote teams across time zones. Strong ability to demo/train and deliver excellent customer presentations. Strong logical, analytical and problem-solving skills. Open to travel on short notice to customer locations when required. Good understanding of MS Office, JIRA, Confluence, and PS tools. Ability to learn new skills and operate in a fast-paced environment. What We Offer
Medical, dental, and vision coverage Participation in the company 401k plan Paid parental leave Unlimited paid time off $75,000 - $100,000 USD Equal Opportunity
Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. This policy applies to all terms and conditions of employment.
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Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our platform enables online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems, reduce costs, improve customer retention and spending, and scales for businesses of all sizes. Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries, including global brands such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY. Recent accomplishments include a $1B unicorn valuation, recognition as Next Tech Titan by GeekWire, raising an $80M investment from TPG, and Deloitte’s 2020 Technology Fast 500 ranking. We are also Great Place to Work Certified for 2021-2022 and are committed to empowering people to feel good and find their greatness. Learn more at Zenoti.com. About the Role
We are seeking an experienced Product Specialist with a proven SaaS background to support customer onboarding, drive product adoption, and deliver measurable value through our AI product suite. The successful candidate will serve as a trusted advisor to clients, ensuring seamless engagement across the customer lifecycle, while collaborating with internal stakeholders to align product capabilities with business outcomes. Key Responsibilities
Customer Onboarding & Enablement Lead customer onboarding journeys, ensuring seamless setup, integration, and initial success with our AI products. Conduct customer-focused sessions, demos, and recommend best practices. Build strong relationships with customer stakeholders across technical, business, and executive teams. Gather customer feedback and translate insights into actionable recommendations for internal teams. Ensure high customer satisfaction and contribute to renewal and expansion opportunities. Driving Adoption & Value Realization Act as a trusted advisor to customers, helping them integrate AI solutions into business workflows. Monitor product usage and proactively identify opportunities to increase adoption. Collaborate with customers to define success metrics and demonstrate ROI. Cross-Functional Collaboration Partner with Product, Engineering, and Support teams to escalate and resolve customer issues. Share customer insights to influence product roadmap and strategy. Collaborate with Sales and Customer Success teams to drive long-term account growth. Reporting & Insights Track and analyze customer health, adoption, and engagement metrics. Provide regular reports and business reviews to both customers and internal stakeholders. What We’re Looking For
3–6 years of hands-on experience in SaaS, preferably in a Product Specialist, Solutions Architect, or Business Consultant role. Strong understanding of customer onboarding, engagement, and adoption frameworks. Demonstrated experience in stakeholder management across diverse customer and internal groups. Proficiency in analyzing product usage data and presenting actionable insights. Prior hands-on exposure to AI or data-driven products is required. Strong verbal and written communication skills, especially in requirements and solution documentation. Ability to manage multiple projects and work with remote teams across time zones. Strong ability to demo/train and deliver excellent customer presentations. Strong logical, analytical and problem-solving skills. Open to travel on short notice to customer locations when required. Good understanding of MS Office, JIRA, Confluence, and PS tools. Ability to learn new skills and operate in a fast-paced environment. What We Offer
Medical, dental, and vision coverage Participation in the company 401k plan Paid parental leave Unlimited paid time off $75,000 - $100,000 USD Equal Opportunity
Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. This policy applies to all terms and conditions of employment.
#J-18808-Ljbffr