Metropolis Technologies
Supervisor, Valet Operations
Metropolis Technologies, Santa Monica, California, United States, 90403
Overview
SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there’s no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.” We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe. Today, we are reinventing parking to power checkout-free experiences anywhere you go, making everyday living, working, and playing remarkable. Responsibilities
Position:
Supervisor Salary Range:
$25.00 per hour + Tips. This role is eligible to earn tips in addition to the posted hourly rate. Benefits:
Eligible employees will participate in medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k and paid time off. Basic Function
– Assist in the day-to-day management of a location ensuring that valet operations are handled within contractual guidelines of the specific location, adhering to company policies and procedures, fostering good client relations and promoting a professional image and approach to the business. Greet guests courteously. Ensure customers are receiving timely service. Assist customers in and out of their vehicle. Drive, park, and retrieve customer vehicles in a safe and professional manner. Assist with hiring, training, and coaching an excellent valet team. Create a staffing schedule according to the anticipated daily vehicle volume. Maintain full compliance to the standard operating procedures, while ensuring the safety and security of vehicles and keys at all times. Prepare and process daily paperwork according to audit compliance standards. Ensure drive lanes and crosswalks are clean of debris, water, oil spills, etc. Create and implement a successful staging plan, utilizing all aspects of the locations layout to ensure maximum parking capacity. Quickly distinguish vehicle makes and models; have a general knowledge of vehicle operations. Substitute for any position, if necessary. Complete other duties as needed. Qualifications
Education/Experience:
Minimal high school diploma or equivalent and a minimal 6 month related experience or training; or equivalent combination of education and experience. Driver’s License:
Required to have and maintain a valid state-issued driver’s license with a current address and an acceptable driving record. Ability to drive a vehicle with a manual transmission (stick shift) may be required depending on the location. Oral Communication:
Speaks clearly; Listens and gets clarification; Responds well to questions. Written Communication:
Writes clearly and informatively; Able to read and interpret written information. Customer Service:
Maintains positive attitude. Responds to requests for service and assistance professionally and courteously. Adaptability:
Adapts to changes in the work environment; Able to deal with change, delays, or unexpected events. Judgment:
Exhibits sound and accurate judgment. Physical Demands:
The physical demands described here are representative of those required to perform the essential functions. Reasonable accommodations may be made to enable individuals with disabilities. While performing duties, the employee is frequently required to sit, stand, walk, use hands and fingers, handle or feel objects and to talk. The employee will walk and run for extended periods to park and retrieve vehicles, including stairs and elevators. The employee may need to climb or balance; stoop, kneel or crouch. Ability to lift/move up to 25 pounds. Specific vision abilities include close vision, peripheral vision and ability to adjust focus. Location
US-CA-SANTA MONICA
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SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there’s no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.” We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe. Today, we are reinventing parking to power checkout-free experiences anywhere you go, making everyday living, working, and playing remarkable. Responsibilities
Position:
Supervisor Salary Range:
$25.00 per hour + Tips. This role is eligible to earn tips in addition to the posted hourly rate. Benefits:
Eligible employees will participate in medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k and paid time off. Basic Function
– Assist in the day-to-day management of a location ensuring that valet operations are handled within contractual guidelines of the specific location, adhering to company policies and procedures, fostering good client relations and promoting a professional image and approach to the business. Greet guests courteously. Ensure customers are receiving timely service. Assist customers in and out of their vehicle. Drive, park, and retrieve customer vehicles in a safe and professional manner. Assist with hiring, training, and coaching an excellent valet team. Create a staffing schedule according to the anticipated daily vehicle volume. Maintain full compliance to the standard operating procedures, while ensuring the safety and security of vehicles and keys at all times. Prepare and process daily paperwork according to audit compliance standards. Ensure drive lanes and crosswalks are clean of debris, water, oil spills, etc. Create and implement a successful staging plan, utilizing all aspects of the locations layout to ensure maximum parking capacity. Quickly distinguish vehicle makes and models; have a general knowledge of vehicle operations. Substitute for any position, if necessary. Complete other duties as needed. Qualifications
Education/Experience:
Minimal high school diploma or equivalent and a minimal 6 month related experience or training; or equivalent combination of education and experience. Driver’s License:
Required to have and maintain a valid state-issued driver’s license with a current address and an acceptable driving record. Ability to drive a vehicle with a manual transmission (stick shift) may be required depending on the location. Oral Communication:
Speaks clearly; Listens and gets clarification; Responds well to questions. Written Communication:
Writes clearly and informatively; Able to read and interpret written information. Customer Service:
Maintains positive attitude. Responds to requests for service and assistance professionally and courteously. Adaptability:
Adapts to changes in the work environment; Able to deal with change, delays, or unexpected events. Judgment:
Exhibits sound and accurate judgment. Physical Demands:
The physical demands described here are representative of those required to perform the essential functions. Reasonable accommodations may be made to enable individuals with disabilities. While performing duties, the employee is frequently required to sit, stand, walk, use hands and fingers, handle or feel objects and to talk. The employee will walk and run for extended periods to park and retrieve vehicles, including stairs and elevators. The employee may need to climb or balance; stoop, kneel or crouch. Ability to lift/move up to 25 pounds. Specific vision abilities include close vision, peripheral vision and ability to adjust focus. Location
US-CA-SANTA MONICA
#J-18808-Ljbffr