Mercury
Overview
San Francisco, CA, New York, NY, Portland, OR, or Remote within Canada or United States Mercury is building a banking stack for startups. Since we launched Mercury in 2019, our customer base has grown to over 100,000 startups and small businesses from all around the world. We are seeking an Ongoing Due Diligence (ODD) Enablement Manager to help scale a foundational function that supports the ODD team’s growth and operational excellence. This person will oversee the existing Quality Control (QC) specialist team and establish a new Learning & Development (L&D) team for Ongoing Due Diligence (ODD). You’ll build the foundational structure, policies, and rituals for both QC and L&D, ensuring they’re strong partners to our internal team and external BPO partners. This is a high-impact opportunity for someone who thrives in ambiguity, enjoys building new functions from scratch, and is passionate about quality, learning, and team development. Mercury is a financial technology company, not a bank. Banking services are provided through Choice Financial Group, Column N.A., and Evolve Bank & Trust, Members FDIC. Responsibilities
Lead and grow the ODD Enablement function, starting with our existing QC procedures and building out a brand new L&D team. Oversee the integration of the L&D and QC functions with our external BPO partners. Define team structure, roles, and responsibilities across QC and L&D and identify and hire necessary new roles and team members as ODD scales. Manage and mentor a group of senior ICs, providing clear expectations, goal-setting, and coaching to support their development. Establish and continuously improve key policies and workflows for both QC and L&D, including quality review structures, training programs, and ongoing enablement practices. Develop and maintain structured rituals that ensure consistency, accountability, and operational excellence across internal and BPO teams. Collaborate with cross-functional teams and ODD team leads to ensure enablement efforts are strategic, scalable, and aligned with business needs. Track and report on the impact of Enablement initiatives, using data and stakeholder feedback to drive continuous improvement and inform future strategy. Qualifications
3+ years of experience in L&D, quality control, or enablement roles—ideally in a startup environment—with a strong grasp of developing scalable processes and programs 2+ years of people management experience, including hiring and developing senior individual contributors Experience working with BPO partners Thrives in ambiguity and is motivated by building new functions from the ground up Experience in process improvement, cross-functional stakeholder management, and creative problem-solving Excellent ability to manage multiple projects and priorities, with strong organizational and execution skills Clear and confident written and verbal communication Demonstrates strong ownership and a thoughtful, empathetic leadership style Compensation and Benefits
The total rewards package includes base salary, equity (stock options), and benefits. Salaries and equity ranges are competitive within the SaaS and fintech industry and updated using industry compensation data. New hire offers are based on experience, expertise, geographic location, and internal pay equity relative to peers. Salary Ranges
US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $120,600 - $150,700 US employees outside of those areas: $108,500 - $135,600 Canadian employees (any location): CAD $113,900 - $128,200 Equal Employment Opportunity
Mercury values diversity and belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations during the recruitment process for applicants with disabilities or special needs. If you need assistance, please let your recruiter know once you are contacted about a role.
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San Francisco, CA, New York, NY, Portland, OR, or Remote within Canada or United States Mercury is building a banking stack for startups. Since we launched Mercury in 2019, our customer base has grown to over 100,000 startups and small businesses from all around the world. We are seeking an Ongoing Due Diligence (ODD) Enablement Manager to help scale a foundational function that supports the ODD team’s growth and operational excellence. This person will oversee the existing Quality Control (QC) specialist team and establish a new Learning & Development (L&D) team for Ongoing Due Diligence (ODD). You’ll build the foundational structure, policies, and rituals for both QC and L&D, ensuring they’re strong partners to our internal team and external BPO partners. This is a high-impact opportunity for someone who thrives in ambiguity, enjoys building new functions from scratch, and is passionate about quality, learning, and team development. Mercury is a financial technology company, not a bank. Banking services are provided through Choice Financial Group, Column N.A., and Evolve Bank & Trust, Members FDIC. Responsibilities
Lead and grow the ODD Enablement function, starting with our existing QC procedures and building out a brand new L&D team. Oversee the integration of the L&D and QC functions with our external BPO partners. Define team structure, roles, and responsibilities across QC and L&D and identify and hire necessary new roles and team members as ODD scales. Manage and mentor a group of senior ICs, providing clear expectations, goal-setting, and coaching to support their development. Establish and continuously improve key policies and workflows for both QC and L&D, including quality review structures, training programs, and ongoing enablement practices. Develop and maintain structured rituals that ensure consistency, accountability, and operational excellence across internal and BPO teams. Collaborate with cross-functional teams and ODD team leads to ensure enablement efforts are strategic, scalable, and aligned with business needs. Track and report on the impact of Enablement initiatives, using data and stakeholder feedback to drive continuous improvement and inform future strategy. Qualifications
3+ years of experience in L&D, quality control, or enablement roles—ideally in a startup environment—with a strong grasp of developing scalable processes and programs 2+ years of people management experience, including hiring and developing senior individual contributors Experience working with BPO partners Thrives in ambiguity and is motivated by building new functions from the ground up Experience in process improvement, cross-functional stakeholder management, and creative problem-solving Excellent ability to manage multiple projects and priorities, with strong organizational and execution skills Clear and confident written and verbal communication Demonstrates strong ownership and a thoughtful, empathetic leadership style Compensation and Benefits
The total rewards package includes base salary, equity (stock options), and benefits. Salaries and equity ranges are competitive within the SaaS and fintech industry and updated using industry compensation data. New hire offers are based on experience, expertise, geographic location, and internal pay equity relative to peers. Salary Ranges
US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $120,600 - $150,700 US employees outside of those areas: $108,500 - $135,600 Canadian employees (any location): CAD $113,900 - $128,200 Equal Employment Opportunity
Mercury values diversity and belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations during the recruitment process for applicants with disabilities or special needs. If you need assistance, please let your recruiter know once you are contacted about a role.
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