ShipMonk
About ShipMonk
ShipMonk isn't just a 3PL; we're a growth partner for merchants. We provide cutting-edge technology and a network of owned and operated fulfillment centers that empower high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 employees across five countries, we're on a mission to revolutionize fulfillment by providing everything from the fastest click-to-delivery and real-time inventory to custom solutions—all with a merchant-first mindset.
Why ShipMonk? We believe in building for the long term, and our success is powered by five differentiators that help us become true partners to our merchants.
Global Fulfillment Network: Our 12+ owned and operated fulfillment centers span the US, Canada, Mexico, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency.
Proprietary Technology: An AI-powered platform provides a real-time, unified view of inventory and orders, giving merchants control and visibility.
Unrivaled Support: Hands-on, global support with dedicated teams on-site at every fulfillment center.
Transparent Pricing: All-inclusive pricing with predictable costs and no hidden fees or surprises.
Committed to the Future: We invest over $10 million annually in R&D to continually evolve technology and services.
Our Core Values We’re looking for individuals who embody these principles daily.
Merchant-first: We handle logistics so merchants can grow their business.
Own it: We take ownership of our work, mistakes, and successes.
People make ShipMonk: We invest in our team.
Change the score: We challenge the status quo and innovate.
Get sh*t done: A fast-paced environment that values action and results.
We are seeking a Senior Manager of Fulfillment Center Operations with experience scaling high-performing teams to join us in delivering our promise to merchants: Stress Less, Grow More.
What You'll Do
Establish operational procedures for activities including verification of incoming and outgoing shipments, handling and disposition of materials, and keeping warehouse inventory current.
Maintain the physical condition of the warehouse and equipment.
Submit work orders for repairs and requisitions for equipment replacement to the respective parties.
Coordinate with other functional areas such as customer service and sales to align warehouse activities.
Ensure safe warehouse operations, meeting sanitation, maintenance, security, and housekeeping standards.
Effectively manage the budget and P&L of the operation.
Drive operational excellence across warehouse areas, equipment, and systems.
Collaborate to maintain proper warehouse layout and product placement.
Monitor and achieve facility KPIs in a timely and cost-effective manner to ensure profitability and productivity.
Ensure accurate timekeeping for direct reports and reporting teams.
Lead cultural change within facilities as needed.
Ensure compliance as applicable.
Participate in interviewing, hiring, and training of supervisory and hourly staff; plan, assign, and direct work; appraise performance to foster a strong company culture.
Address complaints and resolve problems.
Oversee warehouse sanitation in assigned department; identify sanitation failures and take corrective actions.
What You'll Need
Bachelor’s degree from a 4-year college or equivalent experience in Supply Chain Operations, Fulfillment Center Operations, or Distribution Center Operations (preferred).
Minimum 6 to 8 years of related experience and/or training, or an equivalent combination of education and training.
Experience with warehouse management systems (WMS).
Experience with labor management systems and productivity initiatives (preferred).
Lean Six Sigma certification (advantageous).
Proficiency with enterprise technology systems such as Advanced Excel, Outlook/Gmail, Project Management Software, WMS, and process workflow creation.
Strong ability to present information and respond to questions from managers, clients, and other stakeholders.
Capability to solve practical problems in varied situations with limited standardization.
Ability to interpret written, oral, diagram, or schedule-form instructions.
Experience leading teams of 40+ employees, developing leadership layers to support staff, and extensive performance management of direct reports.
We are proud of our ShipMonkers who collaborate to provide first-class service, solve problems, and get the job done. We value growth, innovation, and diversity as key principles. When adding new positions, we define the role 80% and look for talent who can co-create the remaining 20% of their job.
ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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Why ShipMonk? We believe in building for the long term, and our success is powered by five differentiators that help us become true partners to our merchants.
Global Fulfillment Network: Our 12+ owned and operated fulfillment centers span the US, Canada, Mexico, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency.
Proprietary Technology: An AI-powered platform provides a real-time, unified view of inventory and orders, giving merchants control and visibility.
Unrivaled Support: Hands-on, global support with dedicated teams on-site at every fulfillment center.
Transparent Pricing: All-inclusive pricing with predictable costs and no hidden fees or surprises.
Committed to the Future: We invest over $10 million annually in R&D to continually evolve technology and services.
Our Core Values We’re looking for individuals who embody these principles daily.
Merchant-first: We handle logistics so merchants can grow their business.
Own it: We take ownership of our work, mistakes, and successes.
People make ShipMonk: We invest in our team.
Change the score: We challenge the status quo and innovate.
Get sh*t done: A fast-paced environment that values action and results.
We are seeking a Senior Manager of Fulfillment Center Operations with experience scaling high-performing teams to join us in delivering our promise to merchants: Stress Less, Grow More.
What You'll Do
Establish operational procedures for activities including verification of incoming and outgoing shipments, handling and disposition of materials, and keeping warehouse inventory current.
Maintain the physical condition of the warehouse and equipment.
Submit work orders for repairs and requisitions for equipment replacement to the respective parties.
Coordinate with other functional areas such as customer service and sales to align warehouse activities.
Ensure safe warehouse operations, meeting sanitation, maintenance, security, and housekeeping standards.
Effectively manage the budget and P&L of the operation.
Drive operational excellence across warehouse areas, equipment, and systems.
Collaborate to maintain proper warehouse layout and product placement.
Monitor and achieve facility KPIs in a timely and cost-effective manner to ensure profitability and productivity.
Ensure accurate timekeeping for direct reports and reporting teams.
Lead cultural change within facilities as needed.
Ensure compliance as applicable.
Participate in interviewing, hiring, and training of supervisory and hourly staff; plan, assign, and direct work; appraise performance to foster a strong company culture.
Address complaints and resolve problems.
Oversee warehouse sanitation in assigned department; identify sanitation failures and take corrective actions.
What You'll Need
Bachelor’s degree from a 4-year college or equivalent experience in Supply Chain Operations, Fulfillment Center Operations, or Distribution Center Operations (preferred).
Minimum 6 to 8 years of related experience and/or training, or an equivalent combination of education and training.
Experience with warehouse management systems (WMS).
Experience with labor management systems and productivity initiatives (preferred).
Lean Six Sigma certification (advantageous).
Proficiency with enterprise technology systems such as Advanced Excel, Outlook/Gmail, Project Management Software, WMS, and process workflow creation.
Strong ability to present information and respond to questions from managers, clients, and other stakeholders.
Capability to solve practical problems in varied situations with limited standardization.
Ability to interpret written, oral, diagram, or schedule-form instructions.
Experience leading teams of 40+ employees, developing leadership layers to support staff, and extensive performance management of direct reports.
We are proud of our ShipMonkers who collaborate to provide first-class service, solve problems, and get the job done. We value growth, innovation, and diversity as key principles. When adding new positions, we define the role 80% and look for talent who can co-create the remaining 20% of their job.
ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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