PlayStation
Manager, Enterprise Applications-ServiceNow United States, San Diego, CA
PlayStation, San Diego, California, United States, 92189
Overview
Manager , Enterprise Applications - ServiceNow PlayStation isn’t just the Best Place to Play — it’s also the Best Place to Work. We’re a global leader in entertainment with the PlayStation family of products and services, including PlayStation5, PlayStation4, PlayStationVR, PlayStationPlus, and PlayStation Studios titles. We strive to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion for innovation, technology, and play to explore our open positions and join our growing global team. The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Group Corporation. We are looking for an experienced and motivated
Manager
to join our IT Enterprise Apps team. In this role, you will lead a group of developers and quality assurance professionals, driving the design, development, and delivery of high-quality solutions on the ServiceNow platform. You will manage the full development lifecycle, ensure robust testing practices, and align our ServiceNow capabilities with business needs. This is a fantastic opportunity for a leader who enjoys building strong teams, improving processes, and making an impact through technology. Key Responsibilities
Lead, mentor, and manage a team of ServiceNow developers and QA engineers. Set performance goals, conduct evaluations, and foster a culture of continuous learning and improvement. Align team priorities with business objectives and ensure timely delivery of projects. Oversee the design, development, configuration, and customization of ServiceNow modules (ITSM, HRSD, SPM, WSD, NowAssist/Virtual Agent, etc.). Establish coding standards, development best practices, and ensure adherence across the team. Review and approve solution designs, scripts, integrations, automation and workflows to ensure platform stability and reliability. Collaborate with architects and stakeholders to design scalable and future-proof solutions. Ensure compliance with release management policies and minimal disruption during upgrades. Provide regular reporting on development progress, testing results, and platform performance. Required Qualifications & Experience
7+ years of proficiency in ServiceNow development and platform administration. 3+ years in a leadership or managerial role leading development and QA teams. Proficient in ServiceNow functions (ITSM, HRSD, WSD, SPM, App Engine, Now Assist needed; ITOM preferred). Demonstrated proficiency in building, implementing, and guiding guidelines for ServiceNow, with a focus on well-rounded and scalable solutions. Experience implementing ServiceNow Virtual Agent for automated conversational workflows and Now Assist Gen AI features. Ability to design and optimize Natural Language Understanding (NLU) models for chatbot and search use cases. Strong leadership, mentor, and team-building abilities. Strong analytical, problem-solving, and decision-making skills. Superb communication and collaborator management abilities. Certifications
ServiceNow Certified System Administrator (CSA) ServiceNow Certified Implementation Specialist (CIS) in one or more modules Compensation, Benefits, and Additional Information
This role is eligible for Sony Interactive Entertainment’s benefits package including medical, dental, vision, matching 401(k), paid time off, wellness program, and employee discounts. The base pay range is $160,700 - $241,100 USD and may vary by location and experience. The role may be eligible for a bonus package. Hybrid work arrangements apply, with location-based considerations. Equal Opportunity Statement: Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender, race, religion, disability, age, sexual orientation, or other legally protected status. PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.
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Manager , Enterprise Applications - ServiceNow PlayStation isn’t just the Best Place to Play — it’s also the Best Place to Work. We’re a global leader in entertainment with the PlayStation family of products and services, including PlayStation5, PlayStation4, PlayStationVR, PlayStationPlus, and PlayStation Studios titles. We strive to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion for innovation, technology, and play to explore our open positions and join our growing global team. The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Group Corporation. We are looking for an experienced and motivated
Manager
to join our IT Enterprise Apps team. In this role, you will lead a group of developers and quality assurance professionals, driving the design, development, and delivery of high-quality solutions on the ServiceNow platform. You will manage the full development lifecycle, ensure robust testing practices, and align our ServiceNow capabilities with business needs. This is a fantastic opportunity for a leader who enjoys building strong teams, improving processes, and making an impact through technology. Key Responsibilities
Lead, mentor, and manage a team of ServiceNow developers and QA engineers. Set performance goals, conduct evaluations, and foster a culture of continuous learning and improvement. Align team priorities with business objectives and ensure timely delivery of projects. Oversee the design, development, configuration, and customization of ServiceNow modules (ITSM, HRSD, SPM, WSD, NowAssist/Virtual Agent, etc.). Establish coding standards, development best practices, and ensure adherence across the team. Review and approve solution designs, scripts, integrations, automation and workflows to ensure platform stability and reliability. Collaborate with architects and stakeholders to design scalable and future-proof solutions. Ensure compliance with release management policies and minimal disruption during upgrades. Provide regular reporting on development progress, testing results, and platform performance. Required Qualifications & Experience
7+ years of proficiency in ServiceNow development and platform administration. 3+ years in a leadership or managerial role leading development and QA teams. Proficient in ServiceNow functions (ITSM, HRSD, WSD, SPM, App Engine, Now Assist needed; ITOM preferred). Demonstrated proficiency in building, implementing, and guiding guidelines for ServiceNow, with a focus on well-rounded and scalable solutions. Experience implementing ServiceNow Virtual Agent for automated conversational workflows and Now Assist Gen AI features. Ability to design and optimize Natural Language Understanding (NLU) models for chatbot and search use cases. Strong leadership, mentor, and team-building abilities. Strong analytical, problem-solving, and decision-making skills. Superb communication and collaborator management abilities. Certifications
ServiceNow Certified System Administrator (CSA) ServiceNow Certified Implementation Specialist (CIS) in one or more modules Compensation, Benefits, and Additional Information
This role is eligible for Sony Interactive Entertainment’s benefits package including medical, dental, vision, matching 401(k), paid time off, wellness program, and employee discounts. The base pay range is $160,700 - $241,100 USD and may vary by location and experience. The role may be eligible for a bonus package. Hybrid work arrangements apply, with location-based considerations. Equal Opportunity Statement: Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender, race, religion, disability, age, sexual orientation, or other legally protected status. PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.
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