CVS Health
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Manager, Conversational AI Strategy
role at
CVS Health
Overview At CVS Health, we’re reinventing our front store and pharmacy to be the front door to healthcare. For millions of Americans, that journey begins with one of our 9,700 retail stores, and we want to make sure our stores are ready to help each of our customers take the right first or next step in their healthcare journey. If you are passionate about making a difference in the work you do, being recognized for your talent and expertise in solving complex and challenging analytical and data problems while contributing to the success of key strategic initiatives, consider growing your career with a Fortune 5 healthcare leader. The role is within the Retail Pharmacy Product Development Omnichannel organization and focuses on ideation, development, and launch of AI-driven Digital and IT solutions to improve, personalize and deepen engagement with patients at key moments in their retail pharmacy journeys.
Responsibilities
Ideate, develop, and launch AI-driven Digital and IT solutions to improve patient engagement at key moments in the retail pharmacy journey.
Lead and influence AI-driven strategies that elevate customer experiences across the retail pharmacy patient journey.
Implement and operationalize work in flight; collaborate with cross-functional partners from product development, operations, finance, digital, and IT.
Design and transform experiences at critical moments in patient journeys; report to a Senior Manager of Pharmacy Product Development and present to leadership.
Communicate updates to senior leaders and stakeholders; develop and present polished materials for leadership forums.
Required Qualifications
2+ years of relevant work experience in pharmacy technology, operations, product management/development, or strategy
Experience developing clear and compelling PowerPoint presentations conveying strategy and business rationale
Experience driving cross-functional initiatives and delivering projects end-to-end
Experience identifying and documenting projects/products in Agile processes
Experience developing roadmaps, building IT projects, UAT, and ETE project execution
Experience building and delivering leadership-facing presentations and materials
Strong organizational skills with the ability to manage multiple priorities
Strong problem-solving and critical-thinking skills
Strong written and verbal communication skills
Proficiency in MS Office (Word, Excel, PowerPoint) and data manipulation (Access or similar database)
Proven ability to network and maintain relationships with diverse stakeholder groups
Preferred Qualifications
Advanced degree (e.g., MBA, MPH)
Healthcare industry work experience
1+ years of experience with UAT and ETE testing in RxC
Ability to partner cross-functionally and charter ambiguous environments
Strong presentation and written/verbal communication skills
Organized, detail-oriented, structured thinking and proactive judgment
Education Bachelor's Degree Required and/or Equivalent Work Experience
Work Details
Anticipated Weekly Hours: 40
Employment Type: Full time
Pay Range: The Typical Pay Range For This Role Is $66,330.00 - $145,860.00
Benefits
Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Benefit solutions addressing diverse needs and preferences, including paid time off, flexible work schedules, family leave, dependent care resources, tuition assistance, retiree medical access, and other benefits depending on eligibility.
For more information, visit CVS Health benefits page. We anticipate the application window for this opening will close on 10/12/2025. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
Note: Seniority level – Mid-Senior level; Employment type – Full-time; Job function – Engineering and Information Technology; Industries – Hospitals and Health Care.
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Manager, Conversational AI Strategy
role at
CVS Health
Overview At CVS Health, we’re reinventing our front store and pharmacy to be the front door to healthcare. For millions of Americans, that journey begins with one of our 9,700 retail stores, and we want to make sure our stores are ready to help each of our customers take the right first or next step in their healthcare journey. If you are passionate about making a difference in the work you do, being recognized for your talent and expertise in solving complex and challenging analytical and data problems while contributing to the success of key strategic initiatives, consider growing your career with a Fortune 5 healthcare leader. The role is within the Retail Pharmacy Product Development Omnichannel organization and focuses on ideation, development, and launch of AI-driven Digital and IT solutions to improve, personalize and deepen engagement with patients at key moments in their retail pharmacy journeys.
Responsibilities
Ideate, develop, and launch AI-driven Digital and IT solutions to improve patient engagement at key moments in the retail pharmacy journey.
Lead and influence AI-driven strategies that elevate customer experiences across the retail pharmacy patient journey.
Implement and operationalize work in flight; collaborate with cross-functional partners from product development, operations, finance, digital, and IT.
Design and transform experiences at critical moments in patient journeys; report to a Senior Manager of Pharmacy Product Development and present to leadership.
Communicate updates to senior leaders and stakeholders; develop and present polished materials for leadership forums.
Required Qualifications
2+ years of relevant work experience in pharmacy technology, operations, product management/development, or strategy
Experience developing clear and compelling PowerPoint presentations conveying strategy and business rationale
Experience driving cross-functional initiatives and delivering projects end-to-end
Experience identifying and documenting projects/products in Agile processes
Experience developing roadmaps, building IT projects, UAT, and ETE project execution
Experience building and delivering leadership-facing presentations and materials
Strong organizational skills with the ability to manage multiple priorities
Strong problem-solving and critical-thinking skills
Strong written and verbal communication skills
Proficiency in MS Office (Word, Excel, PowerPoint) and data manipulation (Access or similar database)
Proven ability to network and maintain relationships with diverse stakeholder groups
Preferred Qualifications
Advanced degree (e.g., MBA, MPH)
Healthcare industry work experience
1+ years of experience with UAT and ETE testing in RxC
Ability to partner cross-functionally and charter ambiguous environments
Strong presentation and written/verbal communication skills
Organized, detail-oriented, structured thinking and proactive judgment
Education Bachelor's Degree Required and/or Equivalent Work Experience
Work Details
Anticipated Weekly Hours: 40
Employment Type: Full time
Pay Range: The Typical Pay Range For This Role Is $66,330.00 - $145,860.00
Benefits
Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Benefit solutions addressing diverse needs and preferences, including paid time off, flexible work schedules, family leave, dependent care resources, tuition assistance, retiree medical access, and other benefits depending on eligibility.
For more information, visit CVS Health benefits page. We anticipate the application window for this opening will close on 10/12/2025. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
Note: Seniority level – Mid-Senior level; Employment type – Full-time; Job function – Engineering and Information Technology; Industries – Hospitals and Health Care.
#J-18808-Ljbffr