TEKsystems
Overview
Incident & Problem Manager With strong collaborative skills, you will work on the Service Operations team alongside SREs, Developers, and business partners with the express goal of rapid incident resolution in the event of a service outage or degraded customer experience. You will be expected to communicate the status of an incident, both internally and externally, influence technical specialists and organizational leaders, and be the single point of contact for the incident. The Incident & Problem Coordinator must excel at situational appraisal, problem analysis, troubleshooting methodologies, and communications. Key Qualifications
Experienced in major incident response and triaging problems related to critical services and infrastructure; exhibiting ownership in the investigation and resolution of incidents. Demonstrated excellence communicating effectively under pressure, including partner engagement and escalations, crafting high quality stakeholder updates; ensuring communications are timely and meaningful. Experienced as driver or leading contributor in post-incident review and root cause analysis; using five Whys and other methods to develop action items and lessons learned. Depth of knowledge and understanding of incident and problem management KPIs, metrics, and tooling; capturing critical incident data accurately and transforming those metrics into valuable operational and business insights. Proactive and curious; analysis of trends in incident and problem reports to assist in eliminating recurring incidents, surfacing problems before they become critical, and increasing overall efficiency. Multi-Language Proficiency in Mandarin, Japanese, English (applicable to APAC roles only) Additional Tooling / Skills
Splunk log aggregation and analysis Ticket tracking via ServiceNow, Jira, or similar Data analysis and visualization using Excel, Numbers, Tableau or similar Skills
Incident management, Incident response, Problem management, ITIL, Root cause analysis Top Skills Details
Incident management, Incident response, Problem management Additional Skills & Qualifications
Looking for someone who can "go with the flow" and use some common sense to reach resolutions, and also have confidence in their ability to leverage that autonomy. Should be willing to roll up their sleeves and deal with lots of ambiguity, change, and do so enthusiastically. Very high attention to detail. Very strong written communication and documentation skills. Experience Level
Expert Level Pay and Benefits
The pay range for this position is $58.00 - $73.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type
This is a hybrid position in Cupertino, CA. Application Deadline
This position is anticipated to close on Oct 6, 2025. About TEKsystems
We''re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That''s the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We''re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We''re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We''re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We''re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity or any other characteristic protected by law.
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Incident & Problem Manager With strong collaborative skills, you will work on the Service Operations team alongside SREs, Developers, and business partners with the express goal of rapid incident resolution in the event of a service outage or degraded customer experience. You will be expected to communicate the status of an incident, both internally and externally, influence technical specialists and organizational leaders, and be the single point of contact for the incident. The Incident & Problem Coordinator must excel at situational appraisal, problem analysis, troubleshooting methodologies, and communications. Key Qualifications
Experienced in major incident response and triaging problems related to critical services and infrastructure; exhibiting ownership in the investigation and resolution of incidents. Demonstrated excellence communicating effectively under pressure, including partner engagement and escalations, crafting high quality stakeholder updates; ensuring communications are timely and meaningful. Experienced as driver or leading contributor in post-incident review and root cause analysis; using five Whys and other methods to develop action items and lessons learned. Depth of knowledge and understanding of incident and problem management KPIs, metrics, and tooling; capturing critical incident data accurately and transforming those metrics into valuable operational and business insights. Proactive and curious; analysis of trends in incident and problem reports to assist in eliminating recurring incidents, surfacing problems before they become critical, and increasing overall efficiency. Multi-Language Proficiency in Mandarin, Japanese, English (applicable to APAC roles only) Additional Tooling / Skills
Splunk log aggregation and analysis Ticket tracking via ServiceNow, Jira, or similar Data analysis and visualization using Excel, Numbers, Tableau or similar Skills
Incident management, Incident response, Problem management, ITIL, Root cause analysis Top Skills Details
Incident management, Incident response, Problem management Additional Skills & Qualifications
Looking for someone who can "go with the flow" and use some common sense to reach resolutions, and also have confidence in their ability to leverage that autonomy. Should be willing to roll up their sleeves and deal with lots of ambiguity, change, and do so enthusiastically. Very high attention to detail. Very strong written communication and documentation skills. Experience Level
Expert Level Pay and Benefits
The pay range for this position is $58.00 - $73.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type
This is a hybrid position in Cupertino, CA. Application Deadline
This position is anticipated to close on Oct 6, 2025. About TEKsystems
We''re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That''s the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We''re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We''re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We''re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We''re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity or any other characteristic protected by law.
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