Our Lady of the Lake University
Director of Student Business Office
Our Lady of the Lake University, San Antonio, Texas, United States, 78208
Overview
On the foundation of faith, wisdom and trust in Providence, Our Lady of the Lake University (OLLU) prepares graduates to transform their communities, families and professions.
OLLU, founded in 1895 by the Congregation of Divine Providence, is a coeducational comprehensive institution with an enrollment of nearly 2,000students. With its main residential campus in San Antonio and non-traditional programs in San Antonio, Houston, the Rio Grande Valley (La Feria), and online, OLLU has a presence in two of the largest cities in Texas, the border region, and literally around the world.
The University offers more than 30 undergraduate majors and minors, 14 master\u2019s programs and three doctoral programs through its College of Arts and Sciences, School of Business and Leadership, and the College of Professional Studies. OLLU offers classes in daytime, evening, weekend and online formats.
Job Description Job Summary Manages daily operations of the student business office including all aspects of tuition and fee billing, accounts receivable, and the Federal Perkins loan program. Supervises business office personnel and ensures compliance with federal and state regulations and university policies and procedures. Reports to the Chief Financial Officer.
Performance Evaluation Metrics
Timeliness and accuracy of student account billing
Collection efforts (including trends of outstanding student accounts receivable and annual write-offs)
Essential Functions
Responsible for the overall management of the student billing operations for all undergraduate, graduate and doctoral programs on the main campus in San Antonio and the satellite campuses in Houston and Rio Grande Valley, as well as all online programs.
Oversees all student account and cashiering functions, including deposits of departmental revenue and processing petty cash transactions.
Creates and maintains timely and accurate billing rules in the student accounts receivable system for tuition, fees, and room and board charges.
Responsible for posting of financial aid awards to student accounts and processing student refunds.
Manages online payment plans and other transactions processed through payment gateway.
Supervises collection activities in accordance with university policies and governmental regulations, including financial counseling for students, registration holds, write-offs, account placement with third-party collection agencies, credit bureau reporting, and responses to disputed charges and litigation notices.
Responsible for management of the Federal Perkins loan portfolio including the activity processed by the third-party loan servicer.
Maintains accurate subsidiary records for student accounts and related activity and reconciles account activity with the general ledger.
Analyzes data and generates reports as required.
Serves as primary liaison with IT department for system upgrades and testing, reporting, and problem resolution related to student account data.
Assists with annual independent audits, program reviews, and governmental reporting.
Responsible for timely and accurate filing of IRS Form 1098-Ts.
Manages third-party invoicing including online program manager, textbook vendor, and loan servicer.
Ensures proper internal controls to maintain accurate records and safeguard assets including cash on hand.
Provides oversight and training for staff.
Fosters a positive and collaborative work environment.
Provides exceptional customer service to students, parents, and the university community.
Additional Responsibilities Performs all other duties as assigned by the CFO.
Requirements Knowledge, Skills, and Abilities
Must have effective oral and written communication skills.
Must have strong supervisory skills.
Must be able to effectively manage confidential information and handle difficult situations.
Must be able to set and manage multiple priorities and work independently and efficiently.
Must have knowledge of Fair Debt Collection Act and state and federal collection laws.
Federal Perkins loan portfolio experience or similar loan preferred.
Must have extensive knowledge and experience with computer systems (preferably Colleague software), word processing and spreadsheets.
Must be able to analyze data and reports and resolve problems effectively.
Must be able to work weekend and evening hours and travel as required.
Must be able to lift up to 25 pounds and operate 10-key by touch.
Education and Experience
Bachelor\u2019s degree in accounting or related business field required.
Requires a minimum of five years\u2019 experience with accounts receivable/accounting operations and collections, preferably in a university business office.
Two years of supervisory experience required.
Experience in management of Federal Perkins loan portfolio preferred.
Additional Information Employment with Our Lady of the Lake University is contingent upon the applicant undergoing a background investigation.
OLLU seeks to attract, develop and retain the highest quality faculty, staff and administrators. The University is committed to diversity and strongly encourages applications from women and minorities. EOE
Our Lady of the Lake University uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.
Application Instructions Include resume and cover letter with application
#J-18808-Ljbffr
OLLU, founded in 1895 by the Congregation of Divine Providence, is a coeducational comprehensive institution with an enrollment of nearly 2,000students. With its main residential campus in San Antonio and non-traditional programs in San Antonio, Houston, the Rio Grande Valley (La Feria), and online, OLLU has a presence in two of the largest cities in Texas, the border region, and literally around the world.
The University offers more than 30 undergraduate majors and minors, 14 master\u2019s programs and three doctoral programs through its College of Arts and Sciences, School of Business and Leadership, and the College of Professional Studies. OLLU offers classes in daytime, evening, weekend and online formats.
Job Description Job Summary Manages daily operations of the student business office including all aspects of tuition and fee billing, accounts receivable, and the Federal Perkins loan program. Supervises business office personnel and ensures compliance with federal and state regulations and university policies and procedures. Reports to the Chief Financial Officer.
Performance Evaluation Metrics
Timeliness and accuracy of student account billing
Collection efforts (including trends of outstanding student accounts receivable and annual write-offs)
Essential Functions
Responsible for the overall management of the student billing operations for all undergraduate, graduate and doctoral programs on the main campus in San Antonio and the satellite campuses in Houston and Rio Grande Valley, as well as all online programs.
Oversees all student account and cashiering functions, including deposits of departmental revenue and processing petty cash transactions.
Creates and maintains timely and accurate billing rules in the student accounts receivable system for tuition, fees, and room and board charges.
Responsible for posting of financial aid awards to student accounts and processing student refunds.
Manages online payment plans and other transactions processed through payment gateway.
Supervises collection activities in accordance with university policies and governmental regulations, including financial counseling for students, registration holds, write-offs, account placement with third-party collection agencies, credit bureau reporting, and responses to disputed charges and litigation notices.
Responsible for management of the Federal Perkins loan portfolio including the activity processed by the third-party loan servicer.
Maintains accurate subsidiary records for student accounts and related activity and reconciles account activity with the general ledger.
Analyzes data and generates reports as required.
Serves as primary liaison with IT department for system upgrades and testing, reporting, and problem resolution related to student account data.
Assists with annual independent audits, program reviews, and governmental reporting.
Responsible for timely and accurate filing of IRS Form 1098-Ts.
Manages third-party invoicing including online program manager, textbook vendor, and loan servicer.
Ensures proper internal controls to maintain accurate records and safeguard assets including cash on hand.
Provides oversight and training for staff.
Fosters a positive and collaborative work environment.
Provides exceptional customer service to students, parents, and the university community.
Additional Responsibilities Performs all other duties as assigned by the CFO.
Requirements Knowledge, Skills, and Abilities
Must have effective oral and written communication skills.
Must have strong supervisory skills.
Must be able to effectively manage confidential information and handle difficult situations.
Must be able to set and manage multiple priorities and work independently and efficiently.
Must have knowledge of Fair Debt Collection Act and state and federal collection laws.
Federal Perkins loan portfolio experience or similar loan preferred.
Must have extensive knowledge and experience with computer systems (preferably Colleague software), word processing and spreadsheets.
Must be able to analyze data and reports and resolve problems effectively.
Must be able to work weekend and evening hours and travel as required.
Must be able to lift up to 25 pounds and operate 10-key by touch.
Education and Experience
Bachelor\u2019s degree in accounting or related business field required.
Requires a minimum of five years\u2019 experience with accounts receivable/accounting operations and collections, preferably in a university business office.
Two years of supervisory experience required.
Experience in management of Federal Perkins loan portfolio preferred.
Additional Information Employment with Our Lady of the Lake University is contingent upon the applicant undergoing a background investigation.
OLLU seeks to attract, develop and retain the highest quality faculty, staff and administrators. The University is committed to diversity and strongly encourages applications from women and minorities. EOE
Our Lady of the Lake University uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.
Application Instructions Include resume and cover letter with application
#J-18808-Ljbffr