Phocas Ltd
Global Director of Professional Services
Phocas Ltd, Costa Mesa, California, United States, 92626
Overview
Phocas Software is on a mission to help companies make better data-driven decisions and unlock growth. As our
Global Director of Professional Services , you’ll lead the worldwide delivery organization that ensures customers realize value quickly, adopt our solutions successfully, and stay delighted throughout their journey. This is a rare chance to build and scale a high-performing team that drives measurable business outcomes for customers while keeping the Professional Services function cost neutral or better. Phocas is expanding globally, with an increasing number of customers relying on us to deliver critical insights through their data. The Professional Services organization sits at the center of this growth—bridging Sales, Product, and Customer Success to ensure projects are delivered seamlessly, on time, and with high customer satisfaction. By strengthening our delivery model, leveraging automation and AI, and building talent density in the team, you will set the foundation for scalable, world-class implementations. Why This Role Matters
Customer Adoption:
Driving successful delivery means customers adopt our solutions faster, leading to stronger retention and expansion. Time-to-Value:
Shortening implementation cycles helps customers realize value quickly, reinforcing the business case for Phocas. Operational Excellence:
Capacity planning, backlog reduction, and process automation enable us to deliver more efficiently at scale. Customer Voice:
High CSAT and structured feedback loops ensure customer needs shape our roadmap and delivery model. Team Structure & Growth Plan
You will oversee a global team of delivery professionals, building a strong leadership bench that can coach and develop talent across technical and customer-facing skills. The team is highly cross-functional, working closely with Sales, Pre-Sales, Customer Success, Product, and Solutions. Under your leadership, the team will expand its global reach, adopt new technologies, and continuously refine its delivery practices. What You Will Be Responsible For
Leading the
global Professional Services organization
to deliver consistent, high-quality implementations. Building and developing a
talent-dense leadership team
that mentors and scales delivery capacity. Overseeing project execution to meet timelines, scope, and quality standards. Reducing backlog and ensuring accurate
capacity planning and forecasting . Partnering with Sales, Account Management, and Customer Success for seamless handoffs and accountability. Collaborating with Pre-Sales to ensure all projects are scoped and packaged correctly. Providing structured feedback to Product and Solutions to inform roadmap priorities and improve ease of implementation. Implementing
AI agents, automation, and an improved PS tech stack
to enhance efficiency. Launching and managing
CSAT measurement
programs to drive continuous improvement. Personally engaging with
Major tier implementations
and supporting critical customer projects. Who We Are Looking For
An experienced leader of
global Professional Services or consulting teams . Someone who has built and scaled
customer-focused, high-performing teams . Strong track record of driving
adoption, time-to-value, and customer satisfaction . Skilled in
capacity planning, backlog management, and operational forecasting . Comfortable partnering cross-functionally across
Sales, Success, and Product . Excited to embrace and deploy
technology, automation, and AI
to optimize services. A hands-on leader who is willing to engage directly with customers when needed. Bonus if You Have
Experience delivering in a
SaaS or data/analytics software company . Background in designing and packaging
services offerings
with Product Marketing. Familiarity with scaling PS organizations while maintaining
cost neutrality . Experience implementing modern PS tools and
project automation platforms . Why Phocas?
Phocas Software is a profitable, growing SaaS company with a loyal customer base and a category-leading product. With a clear path toward scaling from $70M to $250M and a reimagined GTM structure, this is a prime moment to join and shape the future of how we deliver value to customers. You’ll have executive-level visibility, global scope, and the mandate to build a world-class delivery organization. This is a
greenfield opportunity
to design how Professional Services accelerates customer adoption, drives measurable time-to-value, and fuels long-term customer success—all while operating at cost neutral or better. If you’re energized by transformation, growth, and the chance to build a
revenue-impacting services team
that delivers meaningful outcomes for customers at scale, this is the role for you. As long as you’re doing what brings you joy, the rest falls into place. Think less stress, higher performance, more energy and all-round nicer human. Your friends and family will be delighted. Create your happy place
Benefits
Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Family Leave (Maternity, Paternity) Short Term & Long Term Disability Training & Development Work From Home Wellness Resources Phocas is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.
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Phocas Software is on a mission to help companies make better data-driven decisions and unlock growth. As our
Global Director of Professional Services , you’ll lead the worldwide delivery organization that ensures customers realize value quickly, adopt our solutions successfully, and stay delighted throughout their journey. This is a rare chance to build and scale a high-performing team that drives measurable business outcomes for customers while keeping the Professional Services function cost neutral or better. Phocas is expanding globally, with an increasing number of customers relying on us to deliver critical insights through their data. The Professional Services organization sits at the center of this growth—bridging Sales, Product, and Customer Success to ensure projects are delivered seamlessly, on time, and with high customer satisfaction. By strengthening our delivery model, leveraging automation and AI, and building talent density in the team, you will set the foundation for scalable, world-class implementations. Why This Role Matters
Customer Adoption:
Driving successful delivery means customers adopt our solutions faster, leading to stronger retention and expansion. Time-to-Value:
Shortening implementation cycles helps customers realize value quickly, reinforcing the business case for Phocas. Operational Excellence:
Capacity planning, backlog reduction, and process automation enable us to deliver more efficiently at scale. Customer Voice:
High CSAT and structured feedback loops ensure customer needs shape our roadmap and delivery model. Team Structure & Growth Plan
You will oversee a global team of delivery professionals, building a strong leadership bench that can coach and develop talent across technical and customer-facing skills. The team is highly cross-functional, working closely with Sales, Pre-Sales, Customer Success, Product, and Solutions. Under your leadership, the team will expand its global reach, adopt new technologies, and continuously refine its delivery practices. What You Will Be Responsible For
Leading the
global Professional Services organization
to deliver consistent, high-quality implementations. Building and developing a
talent-dense leadership team
that mentors and scales delivery capacity. Overseeing project execution to meet timelines, scope, and quality standards. Reducing backlog and ensuring accurate
capacity planning and forecasting . Partnering with Sales, Account Management, and Customer Success for seamless handoffs and accountability. Collaborating with Pre-Sales to ensure all projects are scoped and packaged correctly. Providing structured feedback to Product and Solutions to inform roadmap priorities and improve ease of implementation. Implementing
AI agents, automation, and an improved PS tech stack
to enhance efficiency. Launching and managing
CSAT measurement
programs to drive continuous improvement. Personally engaging with
Major tier implementations
and supporting critical customer projects. Who We Are Looking For
An experienced leader of
global Professional Services or consulting teams . Someone who has built and scaled
customer-focused, high-performing teams . Strong track record of driving
adoption, time-to-value, and customer satisfaction . Skilled in
capacity planning, backlog management, and operational forecasting . Comfortable partnering cross-functionally across
Sales, Success, and Product . Excited to embrace and deploy
technology, automation, and AI
to optimize services. A hands-on leader who is willing to engage directly with customers when needed. Bonus if You Have
Experience delivering in a
SaaS or data/analytics software company . Background in designing and packaging
services offerings
with Product Marketing. Familiarity with scaling PS organizations while maintaining
cost neutrality . Experience implementing modern PS tools and
project automation platforms . Why Phocas?
Phocas Software is a profitable, growing SaaS company with a loyal customer base and a category-leading product. With a clear path toward scaling from $70M to $250M and a reimagined GTM structure, this is a prime moment to join and shape the future of how we deliver value to customers. You’ll have executive-level visibility, global scope, and the mandate to build a world-class delivery organization. This is a
greenfield opportunity
to design how Professional Services accelerates customer adoption, drives measurable time-to-value, and fuels long-term customer success—all while operating at cost neutral or better. If you’re energized by transformation, growth, and the chance to build a
revenue-impacting services team
that delivers meaningful outcomes for customers at scale, this is the role for you. As long as you’re doing what brings you joy, the rest falls into place. Think less stress, higher performance, more energy and all-round nicer human. Your friends and family will be delighted. Create your happy place
Benefits
Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Family Leave (Maternity, Paternity) Short Term & Long Term Disability Training & Development Work From Home Wellness Resources Phocas is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.
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