Axon Enterprise
Your Impact
This is an important client-facing role with an opportunity to lead and mature professionally in an accelerated business growth environment. You will collaborate with clients and project teams to architect and deliver integrations that provide meaningful value to our public safety partners. The Solutions Architect ensures the highest level of customer satisfaction through timely delivery of technical services including system interface construction, technical project scoping, and system analysis. What You’ll Do
Location:
Hybrid - Must report into one of our Hub locations (Scottsdale AZ, Seattle WA, Boston MA, Denver CO, Atlanta GA, Austin TX, Charlotte NC, Chicago IL) Travel:
up to 30% within the U.S Reports to:
Senior Director of Professional Services, Enterprise Work as a client-facing member of the Software Solutions Delivery Team Collaborate with a team of networking and software professionals to deliver Axon technology to small and mid-market and enterprise clients across various industries including public safety Analyze IT system architectures for scoping technical projects and recommending system improvements Manage technical projects remotely and at client sites Engage with agency leadership to communicate project progress Work with the account management team to ensure customer needs are met Ensure the highest level of service for Axon software deployments Identify integration opportunities between agency systems (cloud and/or on-prem) and Axon’s products Recommend deployment plans for the identified integrations that drive key outcomes for the agency Collaborate with project teams and agency technical stakeholders to understand goals and program outcomes Capture requirements, implement third-party solutions in development environments, assess feasibility of integration, document capabilities required to meet business requirements, and coordinate with Directors and developers to build, test, and deploy new integrations Build and document integrations and support requirements with the Director of Integrations and developers Write code to leverage API capabilities to optimize implementation tasks, coordinating with DevOps to merge code used for repetitive tasks What You Bring
Bachelor’s Degree highly preferred or equivalent work experience 7+ years of experience in analyzing and developing technical systems and software solutions Expert networking knowledge and experience in managing technical projects, implementations, and integrations from inception to completion, including LAN/WAN, security, IP Video and Video Management Systems Expert-level understanding of Linux frameworks, including containerization platforms (Docker preferred) Advanced understanding of cloud technologies as well as software development packages and data management tools; hands-on experience with APIs and systems integration (REST, SOAP) Intermediate skills in SQL, Python, Java, and Cloud (AWS and/or Azure) Demonstrated system-level understanding of enterprise software systems Excellent written and verbal communication skills: ability to work with all levels of technical proficiency Project Management experience and/or certifications (i.e., PMI) are a plus but not required Willingness to collaborate across multiple departments and drive company-wide initiatives Able to manage multiple projects, priorities, and tasks in a dynamic environment Commitment to Axon’s Mission, Core Values, and Program Mission Must pass a CJIS background check and maintain CJIS clearance Handle confidential and highly sensitive information Benefits that Benefit You
Competitive salary and 401k with employer match Discretionary paid time off Paid parental leave for all Fitness Programs Emotional & Mental Wellness support Snacks in offices Benefits listed herein may vary depending on the nature of your employment and the location where you work #LI-Hybrid Axon is an equal opportunity employer and is committed to building diverse teams that reflect the communities we serve. We encourage you to apply even if your experience does not align with every qualification listed.
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This is an important client-facing role with an opportunity to lead and mature professionally in an accelerated business growth environment. You will collaborate with clients and project teams to architect and deliver integrations that provide meaningful value to our public safety partners. The Solutions Architect ensures the highest level of customer satisfaction through timely delivery of technical services including system interface construction, technical project scoping, and system analysis. What You’ll Do
Location:
Hybrid - Must report into one of our Hub locations (Scottsdale AZ, Seattle WA, Boston MA, Denver CO, Atlanta GA, Austin TX, Charlotte NC, Chicago IL) Travel:
up to 30% within the U.S Reports to:
Senior Director of Professional Services, Enterprise Work as a client-facing member of the Software Solutions Delivery Team Collaborate with a team of networking and software professionals to deliver Axon technology to small and mid-market and enterprise clients across various industries including public safety Analyze IT system architectures for scoping technical projects and recommending system improvements Manage technical projects remotely and at client sites Engage with agency leadership to communicate project progress Work with the account management team to ensure customer needs are met Ensure the highest level of service for Axon software deployments Identify integration opportunities between agency systems (cloud and/or on-prem) and Axon’s products Recommend deployment plans for the identified integrations that drive key outcomes for the agency Collaborate with project teams and agency technical stakeholders to understand goals and program outcomes Capture requirements, implement third-party solutions in development environments, assess feasibility of integration, document capabilities required to meet business requirements, and coordinate with Directors and developers to build, test, and deploy new integrations Build and document integrations and support requirements with the Director of Integrations and developers Write code to leverage API capabilities to optimize implementation tasks, coordinating with DevOps to merge code used for repetitive tasks What You Bring
Bachelor’s Degree highly preferred or equivalent work experience 7+ years of experience in analyzing and developing technical systems and software solutions Expert networking knowledge and experience in managing technical projects, implementations, and integrations from inception to completion, including LAN/WAN, security, IP Video and Video Management Systems Expert-level understanding of Linux frameworks, including containerization platforms (Docker preferred) Advanced understanding of cloud technologies as well as software development packages and data management tools; hands-on experience with APIs and systems integration (REST, SOAP) Intermediate skills in SQL, Python, Java, and Cloud (AWS and/or Azure) Demonstrated system-level understanding of enterprise software systems Excellent written and verbal communication skills: ability to work with all levels of technical proficiency Project Management experience and/or certifications (i.e., PMI) are a plus but not required Willingness to collaborate across multiple departments and drive company-wide initiatives Able to manage multiple projects, priorities, and tasks in a dynamic environment Commitment to Axon’s Mission, Core Values, and Program Mission Must pass a CJIS background check and maintain CJIS clearance Handle confidential and highly sensitive information Benefits that Benefit You
Competitive salary and 401k with employer match Discretionary paid time off Paid parental leave for all Fitness Programs Emotional & Mental Wellness support Snacks in offices Benefits listed herein may vary depending on the nature of your employment and the location where you work #LI-Hybrid Axon is an equal opportunity employer and is committed to building diverse teams that reflect the communities we serve. We encourage you to apply even if your experience does not align with every qualification listed.
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