Nokia
Overview
This role will help champion and safeguard end-to-end quality across the entire customer journey — from sales engagement, product design, and engineering development, through deployment, services, and care — ensuring CNS solutions deliver consistent excellence, reliability, and customer value. This role will also help establish a culture of quality ownership across functions, ensure organizations drive measurable improvements in product performance and sales / service delivery, and align all stakeholders around a unified quality vision that earns customer trust, accelerates adoption, and strengthens CNS’s leadership in Cloud and Network Services. Qualifications
Must Have:
University Degree or equivalent education in Computer Science, Software Engineering, Telecommunications, or other corresponding area (or management)
Experience in quality management; project/program management, and management systems ISO9001; 14001; 27001; TL9000
Experience in SW development; understands cross-site or cross domain product development principles and management within CNS and Nokia
Understands centralized and localized models and principles of Service and care delivery in Nokia
Proficient and experienced in structured problem solving; improvement definition, streamlining, deployment
Quality management related certification like Lean; six sigma; quality system auditing would be a plus.
Familiar with transformation strategies and strategic change management
Good to Have:
Familiar with transformation strategies and strategic change management
Experienced with the Agile development
Understanding of Quality Framework and principles
Experience in development and deployment of a standard “best practice” framework.
Understands how to measure success in change using reporting metrics, status, and critical KPIs
Good Understanding of CNS products, portfolio offerings and evolution
Clear understanding or experience with Quote to Cash; Create – Sell -Deliver- Execute process landscapes
Experience of interfacing with customers on both Sunny and Rainy day situations
Responsibilities
Lead CNS Quality in active collaboration with quality representatives from Product Engineering, GBC, and Service & Care.
Define and lead CNS quality strategy, from vision, mission, strategic pillars, tactical activities with relevant KPIs & Metrics for a measurable impact.
CNS Quality Leadership and Strategy, Quality representation as CNS Q to multiple Nokia level forums & governance
Lead/conduct E2E quality deep dives and CNS improvement initiatives spanning across organizations (with support from the quality representatives from Product Engineering, GBC, and Service & Care, ECE, NMP).
ISO 9001 and TL9000 Compliance: Ensure compliance with ISO 9001, TL9000 standards, coordinate certification processes, and keep abreast of changes in industry requirements.
Supplier Quality Management: Partner closely with suppliers to define quality requirements, assess performance, and implement improvement programs. Drive supplier development to ensure consistency and reliability in the supply chain.
Customer-Centric Quality: Owns and drives improvements for NPS – Voice of the customer, as well as, representing CNS in cross BG quality related topics and initiatives
Data-Driven Quality: Leverage analytics, proactive monitoring, and customer feedback loops to continuously enhance e2e performance through challenging all teams with very focused dashboards and KPIs
Cross-Functional Leadership: Align sales, product, R&D, and service delivery teams around a common quality framework, KPIs, and improvement programs by driving an e2e Continuous Improvement Forum addressing cross-functional systemic repeatable issues
Quality Evolution: Sustain QMS (Quality Management System), modernize and evolve it to meet the growing needs of CNS strategy
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This role will help champion and safeguard end-to-end quality across the entire customer journey — from sales engagement, product design, and engineering development, through deployment, services, and care — ensuring CNS solutions deliver consistent excellence, reliability, and customer value. This role will also help establish a culture of quality ownership across functions, ensure organizations drive measurable improvements in product performance and sales / service delivery, and align all stakeholders around a unified quality vision that earns customer trust, accelerates adoption, and strengthens CNS’s leadership in Cloud and Network Services. Qualifications
Must Have:
University Degree or equivalent education in Computer Science, Software Engineering, Telecommunications, or other corresponding area (or management)
Experience in quality management; project/program management, and management systems ISO9001; 14001; 27001; TL9000
Experience in SW development; understands cross-site or cross domain product development principles and management within CNS and Nokia
Understands centralized and localized models and principles of Service and care delivery in Nokia
Proficient and experienced in structured problem solving; improvement definition, streamlining, deployment
Quality management related certification like Lean; six sigma; quality system auditing would be a plus.
Familiar with transformation strategies and strategic change management
Good to Have:
Familiar with transformation strategies and strategic change management
Experienced with the Agile development
Understanding of Quality Framework and principles
Experience in development and deployment of a standard “best practice” framework.
Understands how to measure success in change using reporting metrics, status, and critical KPIs
Good Understanding of CNS products, portfolio offerings and evolution
Clear understanding or experience with Quote to Cash; Create – Sell -Deliver- Execute process landscapes
Experience of interfacing with customers on both Sunny and Rainy day situations
Responsibilities
Lead CNS Quality in active collaboration with quality representatives from Product Engineering, GBC, and Service & Care.
Define and lead CNS quality strategy, from vision, mission, strategic pillars, tactical activities with relevant KPIs & Metrics for a measurable impact.
CNS Quality Leadership and Strategy, Quality representation as CNS Q to multiple Nokia level forums & governance
Lead/conduct E2E quality deep dives and CNS improvement initiatives spanning across organizations (with support from the quality representatives from Product Engineering, GBC, and Service & Care, ECE, NMP).
ISO 9001 and TL9000 Compliance: Ensure compliance with ISO 9001, TL9000 standards, coordinate certification processes, and keep abreast of changes in industry requirements.
Supplier Quality Management: Partner closely with suppliers to define quality requirements, assess performance, and implement improvement programs. Drive supplier development to ensure consistency and reliability in the supply chain.
Customer-Centric Quality: Owns and drives improvements for NPS – Voice of the customer, as well as, representing CNS in cross BG quality related topics and initiatives
Data-Driven Quality: Leverage analytics, proactive monitoring, and customer feedback loops to continuously enhance e2e performance through challenging all teams with very focused dashboards and KPIs
Cross-Functional Leadership: Align sales, product, R&D, and service delivery teams around a common quality framework, KPIs, and improvement programs by driving an e2e Continuous Improvement Forum addressing cross-functional systemic repeatable issues
Quality Evolution: Sustain QMS (Quality Management System), modernize and evolve it to meet the growing needs of CNS strategy
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