ServiceNow
Overview
Join to apply for the
Portfolio Manager – Impact Accelerators
role at
ServiceNow . What You Get To Do
As a Portfolio Manager within ServiceNow Impact, you will be instrumental in shaping and scaling our accelerator portfolios that drive customer success. You’ll work globally to design, launch, and support our solutions that personalize and accelerate digital transformation journeys on the Now Platform. You will act as the ServiceNow subject matter expert and bring together ServiceNow best practices, innovations, capabilities and content to help customers achieve their goals. We have high expectations and a career at ServiceNow means challenging yourself to always be better. The ideal candidate has significant experience in the ServiceNow platform, experience building offerings and content while leveraging real-world implementation and transformation experiences, and a desire to help our client base with their digital/AI capabilities. Responsibilities
Portfolio Development - Create and maintain a portfolio of Impact accelerators across ServiceNow technical domains, their governance, architecture and the strategic operations to support them, including engagement flows, supporting technical automations, workshop presentations. Communication - Communicate effectively with a broad range of knowledge levels (internal teams, partners, customers, from C-level to implementation specialists). Enablement and Delivery Support - Launch and support accelerator delivery by a global team of experts and consultants, assist with delivery questions, deliver webinars, and provide internal enablement. Create Consultative Partnerships – Collaborate with ServiceNow Business Units and Product Success Teams to align Impact Accelerators with product adoption, address barriers, and increase knowledge and utilization. Strategic Thought Leadership - Provide strategic and technical thinking to build and execute a roadmap to meet team objectives. Advocacy and Expertise - Serve as the subject matter expert and thought leader, guiding both internal and external audiences with deep domain knowledge. Cross-Functional Collaboration - Develop a network across geographies, product lines and disciplines. Innovation and Forward Looking - Explore new technologies for accelerators and assess upcoming releases for potential updates to deliverables and customer needs. Prioritization and Problem Solving - Analyze complex scenarios and develop creative solutions with awareness of release timeframes and commitments. Qualifications
Experience integrating AI into work processes, decision-making, or problem-solving, including AI-powered tools, automated workflows, or AI-driven insights. Ability to engage with both technical and non-technical audiences to gather requirements and design comprehensive solutions. 5+ years of proficiency with multiple Now Platform product suites, including experience with AI/ML technologies and infrastructure/workflow products (ITOM, CRM, ITSM, CMDB/CSDM). Desire to continually learn new areas of the Now Platform through instruction and self-training. Ability to translate technical capabilities into business outcomes and customer value. Data-driven decision making with focus on customer outcomes and value realization. Creative, entrepreneurial mindset with ability to manage initiatives in a fast-paced environment. Experience with Agile methodologies. Excellent interpersonal skills and a customer-centric approach, with experience working with cross-functional teams and multi-level stakeholders. Keen attention to detail and ability to multitask in a self-managed environment. Strong customer-centric mentality and dedication to customer value. Additional Information
Work Personas
– We offer flexible work arrangements. Eligibility for a work persona is determined based on work location and may involve distance checks between residence and the nearest ServiceNow office. Equal Opportunity Employer
– ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity or expression, marital status, veteran status, or other protected categories. Applicants with arrest or conviction records will be considered in accordance with legal requirements. Accommodations
– If you require a reasonable accommodation to complete any part of the application process, or need an alternative application method, please contact globaltalentss@servicenow.com. Export Control Regulations
– Some positions may require export control approvals. Employment is contingent on ServiceNow obtaining any required export licenses or approvals. From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.
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Join to apply for the
Portfolio Manager – Impact Accelerators
role at
ServiceNow . What You Get To Do
As a Portfolio Manager within ServiceNow Impact, you will be instrumental in shaping and scaling our accelerator portfolios that drive customer success. You’ll work globally to design, launch, and support our solutions that personalize and accelerate digital transformation journeys on the Now Platform. You will act as the ServiceNow subject matter expert and bring together ServiceNow best practices, innovations, capabilities and content to help customers achieve their goals. We have high expectations and a career at ServiceNow means challenging yourself to always be better. The ideal candidate has significant experience in the ServiceNow platform, experience building offerings and content while leveraging real-world implementation and transformation experiences, and a desire to help our client base with their digital/AI capabilities. Responsibilities
Portfolio Development - Create and maintain a portfolio of Impact accelerators across ServiceNow technical domains, their governance, architecture and the strategic operations to support them, including engagement flows, supporting technical automations, workshop presentations. Communication - Communicate effectively with a broad range of knowledge levels (internal teams, partners, customers, from C-level to implementation specialists). Enablement and Delivery Support - Launch and support accelerator delivery by a global team of experts and consultants, assist with delivery questions, deliver webinars, and provide internal enablement. Create Consultative Partnerships – Collaborate with ServiceNow Business Units and Product Success Teams to align Impact Accelerators with product adoption, address barriers, and increase knowledge and utilization. Strategic Thought Leadership - Provide strategic and technical thinking to build and execute a roadmap to meet team objectives. Advocacy and Expertise - Serve as the subject matter expert and thought leader, guiding both internal and external audiences with deep domain knowledge. Cross-Functional Collaboration - Develop a network across geographies, product lines and disciplines. Innovation and Forward Looking - Explore new technologies for accelerators and assess upcoming releases for potential updates to deliverables and customer needs. Prioritization and Problem Solving - Analyze complex scenarios and develop creative solutions with awareness of release timeframes and commitments. Qualifications
Experience integrating AI into work processes, decision-making, or problem-solving, including AI-powered tools, automated workflows, or AI-driven insights. Ability to engage with both technical and non-technical audiences to gather requirements and design comprehensive solutions. 5+ years of proficiency with multiple Now Platform product suites, including experience with AI/ML technologies and infrastructure/workflow products (ITOM, CRM, ITSM, CMDB/CSDM). Desire to continually learn new areas of the Now Platform through instruction and self-training. Ability to translate technical capabilities into business outcomes and customer value. Data-driven decision making with focus on customer outcomes and value realization. Creative, entrepreneurial mindset with ability to manage initiatives in a fast-paced environment. Experience with Agile methodologies. Excellent interpersonal skills and a customer-centric approach, with experience working with cross-functional teams and multi-level stakeholders. Keen attention to detail and ability to multitask in a self-managed environment. Strong customer-centric mentality and dedication to customer value. Additional Information
Work Personas
– We offer flexible work arrangements. Eligibility for a work persona is determined based on work location and may involve distance checks between residence and the nearest ServiceNow office. Equal Opportunity Employer
– ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity or expression, marital status, veteran status, or other protected categories. Applicants with arrest or conviction records will be considered in accordance with legal requirements. Accommodations
– If you require a reasonable accommodation to complete any part of the application process, or need an alternative application method, please contact globaltalentss@servicenow.com. Export Control Regulations
– Some positions may require export control approvals. Employment is contingent on ServiceNow obtaining any required export licenses or approvals. From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.
#J-18808-Ljbffr