Mass General Brigham
Patient Service Coordinator II Endoscopy
Mass General Brigham, Boston, Massachusetts, us, 02298
Overview
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits including scheduling, check-in, check-out duties. Actual job duties may vary by Department. Does this position require Patient Care? No. Essential Functions: Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
Responsibilities
Make patient appointments and maintain appointment records.
Greet and assist patients.
Answer telephones, assist callers with routine inquiries, and schedule appointments.
File materials in patient folders, and print appointment schedules.
Process patient billing forms and scan documents to patient medical record/LMR.
Call for patient medical records and laboratory test results.
Open and distribute unit mail or faxes.
Type forms, records, schedules, memos, etc., as directed.
May be required to accept co-payments.
Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.
Acts as "Super User" for scheduling, registration and billing systems.
Provides assistance and training to others in these areas.
May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level.
Qualifications Education High School Diploma or Equivalent required
Experience Office experience 2-3 years required
Licenses and Credentials Certified Medical Administrative Assistant [CMAA] - Data Conversion - Various Issuers preferred
Knowledge, Skills And Abilities
Proficiency with all Office Suite, knowledge of office operations and standards, and understanding of office procedures including filing, copying, scanning, printing and faxing.
Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.
Effective written communication and ability to convey information clearly.
Ability to understand written sentences and paragraphs and to take complete and accurate messages.
Time management and ability to manage multiple tasks.
Well organized with good time management to manage multiple tasks, follow established protocols, and work within systems.
Physical Requirements
Standing Occasionally (3-33%)
Walking Occasionally (3-33%)
Sitting Constantly (67-100%)
Lifting Occasionally (3-33%) 20lbs - 35lbs
Carrying Occasionally (3-33%) 20lbs - 35lbs
Pushing Rarely (Less than 2%)
Pulling Rarely (Less than 2%)
Climbing Rarely (Less than 2%)
Balancing Occasionally (3-33%)
Stooping Occasionally (3-33%)
Kneeling Rarely (Less than 2%)
Crouching Rarely (Less than 2%)
Crawling Rarely (Less than 2%)
Reaching Occasionally (3-33%)
Gross Manipulation (Handling) Constantly (67-100%)
Fine Manipulation (Fingering) Frequently (34-66%)
Feeling Constantly (67-100%)
Foot Use Rarely (Less than 2%)
Vision - Far Constantly (67-100%)
Vision - Near Constantly (67-100%)
Talking Constantly (67-100%)
Hearing Constantly (67-100%)
Work Details
Remote Type: Onsite
Location: 165 Cambridge Street
Scheduled Weekly Hours: 40
Employee Type: Regular
Work Shift: Day (United States of America)
Pay and Benefits Pay Range: $17.36 - $24.45/Hourly
Grade: 3
At Mass General Brigham, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable. The base pay information provided is an estimate based on minimum qualifications and may not reflect all elements of the total compensation package. Our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
Equal Opportunity The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure reasonable accommodations for applicants with disabilities throughout the job application process. For accommodations, please contact Human Resources at (857) 282-7642.
Mass General Brigham Competency Framework At Mass General Brigham, the competency framework defines effective leadership by specifying the behaviors critical for successful performance at each job level. The framework comprises ten competencies and is used to evaluate performance, guide development, and support a strong talent pipeline.
Seniority level
Entry level
Employment type
Full-time
Job function
Health Care Provider
Industries
Hospitals and Health Care
Referrals increase your chances of interviewing at Mass General Brigham by 2x
Get notified about new Patient Services Coordinator jobs in Boston, MA.
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Job Summary Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits including scheduling, check-in, check-out duties. Actual job duties may vary by Department. Does this position require Patient Care? No. Essential Functions: Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
Responsibilities
Make patient appointments and maintain appointment records.
Greet and assist patients.
Answer telephones, assist callers with routine inquiries, and schedule appointments.
File materials in patient folders, and print appointment schedules.
Process patient billing forms and scan documents to patient medical record/LMR.
Call for patient medical records and laboratory test results.
Open and distribute unit mail or faxes.
Type forms, records, schedules, memos, etc., as directed.
May be required to accept co-payments.
Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.
Acts as "Super User" for scheduling, registration and billing systems.
Provides assistance and training to others in these areas.
May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level.
Qualifications Education High School Diploma or Equivalent required
Experience Office experience 2-3 years required
Licenses and Credentials Certified Medical Administrative Assistant [CMAA] - Data Conversion - Various Issuers preferred
Knowledge, Skills And Abilities
Proficiency with all Office Suite, knowledge of office operations and standards, and understanding of office procedures including filing, copying, scanning, printing and faxing.
Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.
Effective written communication and ability to convey information clearly.
Ability to understand written sentences and paragraphs and to take complete and accurate messages.
Time management and ability to manage multiple tasks.
Well organized with good time management to manage multiple tasks, follow established protocols, and work within systems.
Physical Requirements
Standing Occasionally (3-33%)
Walking Occasionally (3-33%)
Sitting Constantly (67-100%)
Lifting Occasionally (3-33%) 20lbs - 35lbs
Carrying Occasionally (3-33%) 20lbs - 35lbs
Pushing Rarely (Less than 2%)
Pulling Rarely (Less than 2%)
Climbing Rarely (Less than 2%)
Balancing Occasionally (3-33%)
Stooping Occasionally (3-33%)
Kneeling Rarely (Less than 2%)
Crouching Rarely (Less than 2%)
Crawling Rarely (Less than 2%)
Reaching Occasionally (3-33%)
Gross Manipulation (Handling) Constantly (67-100%)
Fine Manipulation (Fingering) Frequently (34-66%)
Feeling Constantly (67-100%)
Foot Use Rarely (Less than 2%)
Vision - Far Constantly (67-100%)
Vision - Near Constantly (67-100%)
Talking Constantly (67-100%)
Hearing Constantly (67-100%)
Work Details
Remote Type: Onsite
Location: 165 Cambridge Street
Scheduled Weekly Hours: 40
Employee Type: Regular
Work Shift: Day (United States of America)
Pay and Benefits Pay Range: $17.36 - $24.45/Hourly
Grade: 3
At Mass General Brigham, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable. The base pay information provided is an estimate based on minimum qualifications and may not reflect all elements of the total compensation package. Our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
Equal Opportunity The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure reasonable accommodations for applicants with disabilities throughout the job application process. For accommodations, please contact Human Resources at (857) 282-7642.
Mass General Brigham Competency Framework At Mass General Brigham, the competency framework defines effective leadership by specifying the behaviors critical for successful performance at each job level. The framework comprises ten competencies and is used to evaluate performance, guide development, and support a strong talent pipeline.
Seniority level
Entry level
Employment type
Full-time
Job function
Health Care Provider
Industries
Hospitals and Health Care
Referrals increase your chances of interviewing at Mass General Brigham by 2x
Get notified about new Patient Services Coordinator jobs in Boston, MA.
#J-18808-Ljbffr