The Intersect Group
Onsite Support Specialist at The Intersect Group Washington DC
The Intersect Group, Washington, District of Columbia, us, 20022
Onsite Support Specialist job at The Intersect Group. Washington DC.
Site Support Specialist
— In office 5 days a week Zip Code: 20006 Quarterly travel to surround office Responsibilities
Provide Excellent Customer Service and practice total contact ownership from acknowledgement to closure. Document Problem Description and resolution using ITSM system. Participate in ticket creation, escalation, and follow up Telephone Administration, Set-up and support, including adds, removes, changes Mobile Device Set up and Support Troubleshoot Network Connectivity from desktop and laptop computers Keep Accurate Inventory of office's equipment Hardware Installation, Repair and support including printers, conference room AV Equipment, wireless access points and server room equipment Imaging, Deployment, and support of desktops, laptops, and peripherals including user profile provisioning Preform Windows OS and application software installation, repair, and support Provide 1st and 2nd level technology support 100+ end users (attorneys and legal staff) on a variety of hardware and software 72 Users in main office 50 + users in surrounding office Requirements
Strong Customer Service and Communication Skills (face to face, phone, email) Working Knowledge of Dell and Lenovo Laptops and desktops, Windows OS, Office Suite, Document Management Systems, Mobile Device and Enterprise Network 4+ years of experience in a technical support position 4 year Degree in IT Field (or related) or equivalent work experience Preferred Qualifications
Document Management System Support Experience Mobile Device Management SSCM experience Help Desk Institute, ITIL Foundation, and CompTIA A+ certification preferred Microsoft Office and Azure Certifications preferred
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— In office 5 days a week Zip Code: 20006 Quarterly travel to surround office Responsibilities
Provide Excellent Customer Service and practice total contact ownership from acknowledgement to closure. Document Problem Description and resolution using ITSM system. Participate in ticket creation, escalation, and follow up Telephone Administration, Set-up and support, including adds, removes, changes Mobile Device Set up and Support Troubleshoot Network Connectivity from desktop and laptop computers Keep Accurate Inventory of office's equipment Hardware Installation, Repair and support including printers, conference room AV Equipment, wireless access points and server room equipment Imaging, Deployment, and support of desktops, laptops, and peripherals including user profile provisioning Preform Windows OS and application software installation, repair, and support Provide 1st and 2nd level technology support 100+ end users (attorneys and legal staff) on a variety of hardware and software 72 Users in main office 50 + users in surrounding office Requirements
Strong Customer Service and Communication Skills (face to face, phone, email) Working Knowledge of Dell and Lenovo Laptops and desktops, Windows OS, Office Suite, Document Management Systems, Mobile Device and Enterprise Network 4+ years of experience in a technical support position 4 year Degree in IT Field (or related) or equivalent work experience Preferred Qualifications
Document Management System Support Experience Mobile Device Management SSCM experience Help Desk Institute, ITIL Foundation, and CompTIA A+ certification preferred Microsoft Office and Azure Certifications preferred
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