Services for the UnderServed
Overview
Position: Program Director Employer: Services for the UnderServed (S:US) Location: Echo Place, Bronx, NY 10457 Salary: USD $85,000.00/year to USD $90,000.00/year Responsibilities
Manage and monitor all aspects of program start-up based on DHS contractual requirements and SUS guidelines. Manage and monitor daily program operations of the family shelter based on city, state, and federal regulatory requirements and DHS contractual requirements. Manage and monitor ongoing expenditures, resource allocation, and utilization. Complete written reports to division management, SUS executive management, and funding sources as required; program progress and highlights, consumer census, housing and employment placement, staffing, and service utilization. Provide supervision, guidance, and performance evaluations to Facility Manager, Director of Social Services, and Recreational Aides. Develop administrative program guidelines and protocols as appropriate. Assist in the development of job skills training curricula suitable to the population served. Develop program policy and procedures governing the provision of services to consumers and day-to-day program operations. Enforce corporate compliance protocols, SUS employee policies and procedures, and incident management policies. Develop and maintain a crisis/incident management system. Ensure health and safety guidelines, including staff CPR/First Aid certifications, Fire Safety Coordinator trainings, and Mandated Reporting training are in compliance; maintain CPR/First Aid and Mandated Reporter Certification. Monitor the integrity of client data and ensure regular internal chart reviews. Participate in professional development and training; facilitate in-house trainings for staff. Oversee recruitment, hiring, and selection of direct care and supervisory personnel. Facilitate periodic staff meetings and case conferences as appropriate. Monitor the provision of and documentation of all services provided to clients. Participate in division management meetings as needed. On-call 24 hours per day and ensure a contingency plan is in place. Ensure all interactions support the mission statement and core values of SUS. Perform additional duties as assigned by the Vice President, and Urgent Housing. Work schedule includes some weekend and evening hours. Qualifications
Bachelor\'s degree in the human services field required; Master\'s degree preferred. 3–5 years of management experience in a large shelter or residential facility providing social services, housing placement, and job skills training to homeless, mentally ill, and chemically dependent populations. Knowledge of resources for housing, children, domestic violence, mental illness, and substance abuse. Experience with NYC Department of Homeless Services contract requirements. Bilingual preferred. Benefits Overview
We offer a comprehensive benefits package including Medical/Dental/Prescription/Vision/Life Insurance; 403(b); Credit Union; FSAs; Short- and Long-Term Disability; Transportation Plan; Generous Paid Vacations and Holidays. Equal Opportunity
S:US is an equal opportunity employer. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, services, programs, and activities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. To request reasonable accommodation or if you believe such a request was improperly handled or denied, contact the Leave Team at MyMedicalLeave@sus.org. ID: 2025-17730
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Position: Program Director Employer: Services for the UnderServed (S:US) Location: Echo Place, Bronx, NY 10457 Salary: USD $85,000.00/year to USD $90,000.00/year Responsibilities
Manage and monitor all aspects of program start-up based on DHS contractual requirements and SUS guidelines. Manage and monitor daily program operations of the family shelter based on city, state, and federal regulatory requirements and DHS contractual requirements. Manage and monitor ongoing expenditures, resource allocation, and utilization. Complete written reports to division management, SUS executive management, and funding sources as required; program progress and highlights, consumer census, housing and employment placement, staffing, and service utilization. Provide supervision, guidance, and performance evaluations to Facility Manager, Director of Social Services, and Recreational Aides. Develop administrative program guidelines and protocols as appropriate. Assist in the development of job skills training curricula suitable to the population served. Develop program policy and procedures governing the provision of services to consumers and day-to-day program operations. Enforce corporate compliance protocols, SUS employee policies and procedures, and incident management policies. Develop and maintain a crisis/incident management system. Ensure health and safety guidelines, including staff CPR/First Aid certifications, Fire Safety Coordinator trainings, and Mandated Reporting training are in compliance; maintain CPR/First Aid and Mandated Reporter Certification. Monitor the integrity of client data and ensure regular internal chart reviews. Participate in professional development and training; facilitate in-house trainings for staff. Oversee recruitment, hiring, and selection of direct care and supervisory personnel. Facilitate periodic staff meetings and case conferences as appropriate. Monitor the provision of and documentation of all services provided to clients. Participate in division management meetings as needed. On-call 24 hours per day and ensure a contingency plan is in place. Ensure all interactions support the mission statement and core values of SUS. Perform additional duties as assigned by the Vice President, and Urgent Housing. Work schedule includes some weekend and evening hours. Qualifications
Bachelor\'s degree in the human services field required; Master\'s degree preferred. 3–5 years of management experience in a large shelter or residential facility providing social services, housing placement, and job skills training to homeless, mentally ill, and chemically dependent populations. Knowledge of resources for housing, children, domestic violence, mental illness, and substance abuse. Experience with NYC Department of Homeless Services contract requirements. Bilingual preferred. Benefits Overview
We offer a comprehensive benefits package including Medical/Dental/Prescription/Vision/Life Insurance; 403(b); Credit Union; FSAs; Short- and Long-Term Disability; Transportation Plan; Generous Paid Vacations and Holidays. Equal Opportunity
S:US is an equal opportunity employer. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, services, programs, and activities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. To request reasonable accommodation or if you believe such a request was improperly handled or denied, contact the Leave Team at MyMedicalLeave@sus.org. ID: 2025-17730
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