Caribou Coffee
Join to apply for the
General Manager
role at
Caribou Coffee .
At Caribou Coffee we create day-making experiences that spark a chain reaction of
GOOD ! This is our purpose. Our team focuses on what’s really important around here –
TEAM, GUEST, BUSINESS . If you’re ready to work somewhere you can be yourself while making an impact on your community, creating life-long relationships, and serving the best coffee around, join our herd! Apply today and be part of the ‘Bou Crew.
Position Overview:
The General Manager is responsible for the culture and overall leadership and direction of the store. This role ensures team engagement, execution of goals, setting expectations and applying accountability, and the overall experience of the Caribou brand. The role emphasizes a commitment to Team, Guest and Quality and bringing the Core Values to life daily. The General Manager is expected to maximize opportunities for sales and traffic growth and serves as a leader in their community, an inspiration to the team, and the embodiment of the Caribou purpose: To create day-making experiences that spark a chain reaction of GOOD.
Doing – What you deliver
Demonstrates the doing of an Assistant General Manager with ease, enthusiasm and excellence
TEAM
Models, upholds and implements Caribou policies, practices, and standards
Ensures the store is fully staffed for upcoming shifts, maintains up-to-date TM schedules, and writes timely and effective schedules; plans for future staffing including bench planning and development
Owns the entire recruiting process (job posts, sourcing, timely follow-up, interviewing, hiring and onboarding)
Keeps the team engaged and energized
Delivers Role Based Training and LTO/Promotional Window training
Communicates expectations clearly and explains the “why behind the what”
Keeps accurate records in Workday
Ensures overall safety of Team Members and Guests
Coaches, trains, and develops the team to maximize DOING and BEING during every shift and interaction, fostering growth and career progression
Delivers proactive, timely, and thoughtful coaching conversations and feedback
GUEST
Exemplifies and delivers incredible guest experience at all times
Trains and develops the team to provide a best-in-class guest experience
Demonstrates and teaches guest recovery
Takes ownership of Guest Satisfaction metrics and results
Represents Caribou in handling guest complaints and/or issues with a sincere approach and effective solutions
Acts as a brand ambassador in the community, including involvement, leadership and “being Caribou” in every interaction
QUALITY/SALES/PROFIT
Acts as the business owner—taking full ownership of the store and team success
Owns food safety and sanitization, store health and safety, and uses company tools to achieve success metrics
Champions adherence to standard operating procedures
Understands store systems (CrunchTime, GoSpotCheck, EcoSure, TeamworX, Medallia, Workday, Beekeeper, etc.)
Has deep understanding of P&L to build financial plans and fiscal responsibility
Drives energy, enthusiasm and focus on meeting and exceeding sales goals
Manages inventory control and waste effectively
Supports quality store operations and in-store sales-building activities
Ensures a quality guest experience by delivering fast and friendly service, maintaining Caribou quality standards, and keeping a clean and safe environment per company and ServSafe guidelines
Minimizes loss through strict cash-handling practices and proper training
BEING – How you show up
Brings the Core Values to life: Support One Another, Make Fun Happen, Be Yourself, Take Ownership, Serve With Love
Enthusiastically takes ownership of ALL OF IT
Demonstrates being yourself and making fun in leadership
Shows up as their best self every day
Creates trust within the team and earns trust in return
Remains calm amidst the storm and maintains focus and perspective
Embraces diversity in leadership and learning
Leads change and growth with resilience
Supports GM peers through partnership and collaboration
Gives and receives feedback with positive intent to improve and grow
Maintains professionalism in challenging situations and handles confidential information with empathy
Handles difficult conversations constructively
Qualifications Required:
A minimum of 2-3 years of restaurant, retail, or guest service management experience (or combination of experience and education)
Experience with sales building, P&L statements, recruiting, and training
Must be 18 years of age or older
Has a valid driver’s license and reliable transportation
Preferred:
ServSafe Certification preferred or certification within 90 days of employment
High school diploma or GED equivalent
Address: 18444 Kenrick Avenue, Lakeville, Minnesota 55044
Compensation Range:
$20.82 - $39.77 per hour
Starting pay is subject to Local and State Minimum Wage regulations
Ranges reflect what the employer reasonably and in good faith expects to pay for such position
The physical demands for this position include reaching, lifting up to 50 pounds, sitting, standing for 4 to 8 hours, bending, and moving intermittently. These may be accomplished with or without reasonable accommodations.
The duties of this position may change from time to time. Caribou Coffee reserves the right to add or delete duties and responsibilities at the discretion of the company or its managers. This job description is not intended to be all-inclusive.
Caribou Coffee Operating Company, Inc. and its affiliates are Equal Opportunity Employers. We prohibit discrimination and harassment of any type based on characteristics protected by law. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, disability, gender identity, or veteran status. If you require accommodation for a disability or special need, please let us know.
Brand:
Caribou Coffee
#J-18808-Ljbffr
General Manager
role at
Caribou Coffee .
At Caribou Coffee we create day-making experiences that spark a chain reaction of
GOOD ! This is our purpose. Our team focuses on what’s really important around here –
TEAM, GUEST, BUSINESS . If you’re ready to work somewhere you can be yourself while making an impact on your community, creating life-long relationships, and serving the best coffee around, join our herd! Apply today and be part of the ‘Bou Crew.
Position Overview:
The General Manager is responsible for the culture and overall leadership and direction of the store. This role ensures team engagement, execution of goals, setting expectations and applying accountability, and the overall experience of the Caribou brand. The role emphasizes a commitment to Team, Guest and Quality and bringing the Core Values to life daily. The General Manager is expected to maximize opportunities for sales and traffic growth and serves as a leader in their community, an inspiration to the team, and the embodiment of the Caribou purpose: To create day-making experiences that spark a chain reaction of GOOD.
Doing – What you deliver
Demonstrates the doing of an Assistant General Manager with ease, enthusiasm and excellence
TEAM
Models, upholds and implements Caribou policies, practices, and standards
Ensures the store is fully staffed for upcoming shifts, maintains up-to-date TM schedules, and writes timely and effective schedules; plans for future staffing including bench planning and development
Owns the entire recruiting process (job posts, sourcing, timely follow-up, interviewing, hiring and onboarding)
Keeps the team engaged and energized
Delivers Role Based Training and LTO/Promotional Window training
Communicates expectations clearly and explains the “why behind the what”
Keeps accurate records in Workday
Ensures overall safety of Team Members and Guests
Coaches, trains, and develops the team to maximize DOING and BEING during every shift and interaction, fostering growth and career progression
Delivers proactive, timely, and thoughtful coaching conversations and feedback
GUEST
Exemplifies and delivers incredible guest experience at all times
Trains and develops the team to provide a best-in-class guest experience
Demonstrates and teaches guest recovery
Takes ownership of Guest Satisfaction metrics and results
Represents Caribou in handling guest complaints and/or issues with a sincere approach and effective solutions
Acts as a brand ambassador in the community, including involvement, leadership and “being Caribou” in every interaction
QUALITY/SALES/PROFIT
Acts as the business owner—taking full ownership of the store and team success
Owns food safety and sanitization, store health and safety, and uses company tools to achieve success metrics
Champions adherence to standard operating procedures
Understands store systems (CrunchTime, GoSpotCheck, EcoSure, TeamworX, Medallia, Workday, Beekeeper, etc.)
Has deep understanding of P&L to build financial plans and fiscal responsibility
Drives energy, enthusiasm and focus on meeting and exceeding sales goals
Manages inventory control and waste effectively
Supports quality store operations and in-store sales-building activities
Ensures a quality guest experience by delivering fast and friendly service, maintaining Caribou quality standards, and keeping a clean and safe environment per company and ServSafe guidelines
Minimizes loss through strict cash-handling practices and proper training
BEING – How you show up
Brings the Core Values to life: Support One Another, Make Fun Happen, Be Yourself, Take Ownership, Serve With Love
Enthusiastically takes ownership of ALL OF IT
Demonstrates being yourself and making fun in leadership
Shows up as their best self every day
Creates trust within the team and earns trust in return
Remains calm amidst the storm and maintains focus and perspective
Embraces diversity in leadership and learning
Leads change and growth with resilience
Supports GM peers through partnership and collaboration
Gives and receives feedback with positive intent to improve and grow
Maintains professionalism in challenging situations and handles confidential information with empathy
Handles difficult conversations constructively
Qualifications Required:
A minimum of 2-3 years of restaurant, retail, or guest service management experience (or combination of experience and education)
Experience with sales building, P&L statements, recruiting, and training
Must be 18 years of age or older
Has a valid driver’s license and reliable transportation
Preferred:
ServSafe Certification preferred or certification within 90 days of employment
High school diploma or GED equivalent
Address: 18444 Kenrick Avenue, Lakeville, Minnesota 55044
Compensation Range:
$20.82 - $39.77 per hour
Starting pay is subject to Local and State Minimum Wage regulations
Ranges reflect what the employer reasonably and in good faith expects to pay for such position
The physical demands for this position include reaching, lifting up to 50 pounds, sitting, standing for 4 to 8 hours, bending, and moving intermittently. These may be accomplished with or without reasonable accommodations.
The duties of this position may change from time to time. Caribou Coffee reserves the right to add or delete duties and responsibilities at the discretion of the company or its managers. This job description is not intended to be all-inclusive.
Caribou Coffee Operating Company, Inc. and its affiliates are Equal Opportunity Employers. We prohibit discrimination and harassment of any type based on characteristics protected by law. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, disability, gender identity, or veteran status. If you require accommodation for a disability or special need, please let us know.
Brand:
Caribou Coffee
#J-18808-Ljbffr