The Hanover Improvement Society
Overview
The Hanover Improvement Society (HIS) is seeking an experienced leader who is passionate about building community through shared recreational spaces. Founded in 1922, HIS recently embarked on an ambitious capital campaign to renovate the beloved community ice rink (Phase 1 completed). HIS has also steadily improved the Storrs Pond Recreation Area, ensuring that it remains a vital, fun, and affordable swimming and camping option for the community. The ideal candidate would be enthusiastic about exploring strategic and innovative ways to expand the community’s use of and access to HIS’ three primary facilities: James W. Campion III Rink, Storrs Pond Recreation Area, and Nugget Theater. There will be opportunities for the Executive Director to update the mission and vision statements and strategic plan, together with the Board of Directors and HIS membership, and to grow the organization to ensure that it remains relevant, effective, and visionary. Job Summary:
The Executive Director is responsible for the overall strategic, operational, and financial management of HIS. This position will lead a team of Managers and ensure the efficient and effective operation of the Storrs Pond Recreation Area, James W. Campion III Rink, and Nugget Theater. The Executive Director will build and maintain excellent community relationships and strategic partnerships – including with the town, community partner organizations, donors, customers, and HIS members. The Executive Director will work closely with the Board of Directors to ensure that HIS remains effective, dynamic, and visionary in achieving its mission. The Executive Director must possess strong leadership skills, embrace progressive change, exercise sound business and ethical judgment, implement courses of action through appropriate delegation, listen actively and communicate effectively, be willing to learn and evolve, and make timely and sound decisions. Prior success growing an organization, developing systems and processes, and working with a Board are helpful. This position reports directly to the Board of Directors. Responsibilities
Strategic and managerial direction:
Provide strategic and managerial direction (25%) Assist the Board of Directors in developing, implementing and improving a strategic plan for the organization every three to five years, while honoring the history and values of a longstanding community organization. Create and lead a mission, vision and values driven culture throughout the organization, based on the strategic plan. Execute operational plans to ensure consistent, timely progress toward the goals outlined in the organization’s strategic planning documents, policies, and operating/capital budgets. Operate all facilities effectively, efficiently, and in accordance with local, state and federal safety laws and regulations; seasonal facilities should open as planned. Personnel management:
Oversee human resources activities (15%) Recruit and retain an HIS team who will drive the organization’s success according to the mission, vision, and values established in the strategic plan. Develop and maintain a working atmosphere and organizational capacity that attracts, supports, and retains a diverse and effective staff. Comply with and carry-out policies outlined in the Employee Handbook and support the Board of Directors with any updates to the Employee Handbook. Review from time to time with the Board of Directors, or a committee thereof, staffing patterns, functions, and qualifications for all positions, wage tiers for each position, a benefits package, and comparable wages and benefits for peer organizations. Provide opportunities for continuous performance feedback as well as employee feedback about the organization’s operations and management. Ensure the organization fully complies with laws, regulations, and best practices to promote the safety of all persons at the organization’s facilities. Fiscal management and administration:
Act as a business manager (15%) Work closely with the Board, Finance Committee, and Managers to develop and manage annual budgets and see that the organization operates within budget guidelines; monitor the organization’s financials and key performance indicators to ensure that the organization meets or exceeds budget. Develop and implement robust systems for financial management, controls, and reporting to the Board, Board committees, auditor, and other parties, aiming for fiscal integrity, operational efficiency, and transparency. Increase the earned revenue generated from the three facilities and leased real estate and explore ways to improve further, in keeping with the organization’s mission. Negotiate contracts and agreements related to assets, programs, and services; those above a certain amount will require Board or Finance Committee approval. Conduct, with designated Board officers, official correspondence of the organization and execute legal documents. Oversee legal and risk management issues, insurance coverage, and consultant contracts. Ensure that the IT system, including the website, software, and infrastructure, meets or exceeds the organization’s needs. Oversee that an annual independent audit of the organization’s finances is completed and necessary forms are submitted on time to the New Hampshire Attorney General’s Office. Create and implement a Document Retention and Destruction Policy, with Board guidance and approval. Fundraising and development:
Meet annual fundraising and development goals, including grant activity (15%) Develop and implement a fundraising and development plan, together with the Fundraising / Development Committee, to ensure adequate funds are available to further the organization’s mission, and even better, for the organization to thrive. This includes fundraising, grant writing and reporting, and pursuing other sources of contribution. Cultivate and steward relationships with new donors, major donors, business and civic partners, and other stakeholders. Implement systems that support fundraising, including donor platforms and software. Facilities management:
Manage facilities upkeep and expansion (10%) Supervise the Facilities Manager to maintain the quality and condition of physical facilities, equipment, and supplies. Oversee the management of HIS’ two rental properties and lease agreements, including administration, tenant relations, maintenance coordination, and compliance with applicable regulations. Work closely with the Finance Committee and Managers to plan for and recommend capital improvement projects in furtherance of the organization’s mission and strategic plan. Ensure that emergency management plans are in place and regularly reviewed for all HIS facilities. Oversee that all facilities are appropriately monitored and secured. Marketing, outreach, and community relations:
Oversee public relations and marketing activity (10%) Develop marketing and outreach goals to promote the active use and support for the organization’s facilities and community-building efforts, as well as its long-term sustainability and vitality. Grow and strengthen marketing partnerships, sponsorship opportunities, and other creative means of engaging members of the public to promote the organization’s brand as a whole, as well as the brand of each facility. Maintain the visibility of HIS’ work in the community and represent the organization to the press, town government, and the general public. Design and implement a proactive, year-round communications and marketing strategy, within budgetary guidelines, that includes all aspects of marketing and community outreach, including print and digital media. Report on progress towards marketing, outreach, and community relations goals on a regular basis to the Board of Directors. Relations with Board of Directors:
Provide support to the Board and its Committees. (10%) Serve as an ex-officio (non-voting) member of the Board of Directors and its committees, except where prohibited by by-laws, and provide support, information, and reports to these bodies as directed. Ensure the Board is fully and regularly informed of operational updates, key financial metrics, progress towards strategic goals, organizational partnerships, needs of the organization, and relevant trends in community recreation, entertainment, and board governance. Implement and interpret for employees the policies approved and decisions made by the Board. Work with the Executive Committee of the Board to develop meeting agendas and send Board meeting materials to Board members four days prior to each meeting, including a complete consent agenda. Assist with the orientation of new Board and HIS members. Help plan the HIS annual report, meeting, and picnic, as needed. The duties listed are intended to describe the general nature and level of work being performed. Additional duties may be assigned as needed. Hybrid work option:
Remote work not to exceed 20% effort, with approval from the Board. Desired Education, Experience, and Skills: Bachelor’s degree from an accredited college or university, preferably in Non-profit Management, Business Administration, Public Administration, Recreation Management, or related field. Minimum of ten (10) years of related work experience, including progressive supervisory or management experience, preferably within the area of community-based non-profit organizations, recreation, or the arts. Strong management skills especially in the areas of personnel recruiting and retention, team-building, program oversight, and fiscal oversight. Solid development experience and expertise in all aspects of fundraising, including major donor cultivation, print and electronic appeals, grant writing, fundraising events, and experience growing an organization’s budget through successful implementation of a development plan. Excellent interpersonal, verbal and written communication skills. Ability to motivate, lead, and develop high performing teams and collaborate effectively with diverse groups to advance the organization’s mission and goals. Strong analytical and problem-solving skills. Ability to exercise good judgment in evaluating situations and making sound decisions. Knowledge of facility safety regulations and best practices. Commitment to the mission and values of community service and engagement, with a passion for building community through shared recreational spaces. Ability to function well in a fast-paced and occasionally stressful environment. Occasional work on evenings, weekends, and special events will be necessary. Flexibility to attend special events outside of business hours is helpful. High proficiency with Microsoft Office 365 and Google Suite required. Ability to master other software programs used across HIS facilities.
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The Hanover Improvement Society (HIS) is seeking an experienced leader who is passionate about building community through shared recreational spaces. Founded in 1922, HIS recently embarked on an ambitious capital campaign to renovate the beloved community ice rink (Phase 1 completed). HIS has also steadily improved the Storrs Pond Recreation Area, ensuring that it remains a vital, fun, and affordable swimming and camping option for the community. The ideal candidate would be enthusiastic about exploring strategic and innovative ways to expand the community’s use of and access to HIS’ three primary facilities: James W. Campion III Rink, Storrs Pond Recreation Area, and Nugget Theater. There will be opportunities for the Executive Director to update the mission and vision statements and strategic plan, together with the Board of Directors and HIS membership, and to grow the organization to ensure that it remains relevant, effective, and visionary. Job Summary:
The Executive Director is responsible for the overall strategic, operational, and financial management of HIS. This position will lead a team of Managers and ensure the efficient and effective operation of the Storrs Pond Recreation Area, James W. Campion III Rink, and Nugget Theater. The Executive Director will build and maintain excellent community relationships and strategic partnerships – including with the town, community partner organizations, donors, customers, and HIS members. The Executive Director will work closely with the Board of Directors to ensure that HIS remains effective, dynamic, and visionary in achieving its mission. The Executive Director must possess strong leadership skills, embrace progressive change, exercise sound business and ethical judgment, implement courses of action through appropriate delegation, listen actively and communicate effectively, be willing to learn and evolve, and make timely and sound decisions. Prior success growing an organization, developing systems and processes, and working with a Board are helpful. This position reports directly to the Board of Directors. Responsibilities
Strategic and managerial direction:
Provide strategic and managerial direction (25%) Assist the Board of Directors in developing, implementing and improving a strategic plan for the organization every three to five years, while honoring the history and values of a longstanding community organization. Create and lead a mission, vision and values driven culture throughout the organization, based on the strategic plan. Execute operational plans to ensure consistent, timely progress toward the goals outlined in the organization’s strategic planning documents, policies, and operating/capital budgets. Operate all facilities effectively, efficiently, and in accordance with local, state and federal safety laws and regulations; seasonal facilities should open as planned. Personnel management:
Oversee human resources activities (15%) Recruit and retain an HIS team who will drive the organization’s success according to the mission, vision, and values established in the strategic plan. Develop and maintain a working atmosphere and organizational capacity that attracts, supports, and retains a diverse and effective staff. Comply with and carry-out policies outlined in the Employee Handbook and support the Board of Directors with any updates to the Employee Handbook. Review from time to time with the Board of Directors, or a committee thereof, staffing patterns, functions, and qualifications for all positions, wage tiers for each position, a benefits package, and comparable wages and benefits for peer organizations. Provide opportunities for continuous performance feedback as well as employee feedback about the organization’s operations and management. Ensure the organization fully complies with laws, regulations, and best practices to promote the safety of all persons at the organization’s facilities. Fiscal management and administration:
Act as a business manager (15%) Work closely with the Board, Finance Committee, and Managers to develop and manage annual budgets and see that the organization operates within budget guidelines; monitor the organization’s financials and key performance indicators to ensure that the organization meets or exceeds budget. Develop and implement robust systems for financial management, controls, and reporting to the Board, Board committees, auditor, and other parties, aiming for fiscal integrity, operational efficiency, and transparency. Increase the earned revenue generated from the three facilities and leased real estate and explore ways to improve further, in keeping with the organization’s mission. Negotiate contracts and agreements related to assets, programs, and services; those above a certain amount will require Board or Finance Committee approval. Conduct, with designated Board officers, official correspondence of the organization and execute legal documents. Oversee legal and risk management issues, insurance coverage, and consultant contracts. Ensure that the IT system, including the website, software, and infrastructure, meets or exceeds the organization’s needs. Oversee that an annual independent audit of the organization’s finances is completed and necessary forms are submitted on time to the New Hampshire Attorney General’s Office. Create and implement a Document Retention and Destruction Policy, with Board guidance and approval. Fundraising and development:
Meet annual fundraising and development goals, including grant activity (15%) Develop and implement a fundraising and development plan, together with the Fundraising / Development Committee, to ensure adequate funds are available to further the organization’s mission, and even better, for the organization to thrive. This includes fundraising, grant writing and reporting, and pursuing other sources of contribution. Cultivate and steward relationships with new donors, major donors, business and civic partners, and other stakeholders. Implement systems that support fundraising, including donor platforms and software. Facilities management:
Manage facilities upkeep and expansion (10%) Supervise the Facilities Manager to maintain the quality and condition of physical facilities, equipment, and supplies. Oversee the management of HIS’ two rental properties and lease agreements, including administration, tenant relations, maintenance coordination, and compliance with applicable regulations. Work closely with the Finance Committee and Managers to plan for and recommend capital improvement projects in furtherance of the organization’s mission and strategic plan. Ensure that emergency management plans are in place and regularly reviewed for all HIS facilities. Oversee that all facilities are appropriately monitored and secured. Marketing, outreach, and community relations:
Oversee public relations and marketing activity (10%) Develop marketing and outreach goals to promote the active use and support for the organization’s facilities and community-building efforts, as well as its long-term sustainability and vitality. Grow and strengthen marketing partnerships, sponsorship opportunities, and other creative means of engaging members of the public to promote the organization’s brand as a whole, as well as the brand of each facility. Maintain the visibility of HIS’ work in the community and represent the organization to the press, town government, and the general public. Design and implement a proactive, year-round communications and marketing strategy, within budgetary guidelines, that includes all aspects of marketing and community outreach, including print and digital media. Report on progress towards marketing, outreach, and community relations goals on a regular basis to the Board of Directors. Relations with Board of Directors:
Provide support to the Board and its Committees. (10%) Serve as an ex-officio (non-voting) member of the Board of Directors and its committees, except where prohibited by by-laws, and provide support, information, and reports to these bodies as directed. Ensure the Board is fully and regularly informed of operational updates, key financial metrics, progress towards strategic goals, organizational partnerships, needs of the organization, and relevant trends in community recreation, entertainment, and board governance. Implement and interpret for employees the policies approved and decisions made by the Board. Work with the Executive Committee of the Board to develop meeting agendas and send Board meeting materials to Board members four days prior to each meeting, including a complete consent agenda. Assist with the orientation of new Board and HIS members. Help plan the HIS annual report, meeting, and picnic, as needed. The duties listed are intended to describe the general nature and level of work being performed. Additional duties may be assigned as needed. Hybrid work option:
Remote work not to exceed 20% effort, with approval from the Board. Desired Education, Experience, and Skills: Bachelor’s degree from an accredited college or university, preferably in Non-profit Management, Business Administration, Public Administration, Recreation Management, or related field. Minimum of ten (10) years of related work experience, including progressive supervisory or management experience, preferably within the area of community-based non-profit organizations, recreation, or the arts. Strong management skills especially in the areas of personnel recruiting and retention, team-building, program oversight, and fiscal oversight. Solid development experience and expertise in all aspects of fundraising, including major donor cultivation, print and electronic appeals, grant writing, fundraising events, and experience growing an organization’s budget through successful implementation of a development plan. Excellent interpersonal, verbal and written communication skills. Ability to motivate, lead, and develop high performing teams and collaborate effectively with diverse groups to advance the organization’s mission and goals. Strong analytical and problem-solving skills. Ability to exercise good judgment in evaluating situations and making sound decisions. Knowledge of facility safety regulations and best practices. Commitment to the mission and values of community service and engagement, with a passion for building community through shared recreational spaces. Ability to function well in a fast-paced and occasionally stressful environment. Occasional work on evenings, weekends, and special events will be necessary. Flexibility to attend special events outside of business hours is helpful. High proficiency with Microsoft Office 365 and Google Suite required. Ability to master other software programs used across HIS facilities.
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