Hanover Insurance Company
CL Ops - Senior Business Analyst (HYBRID in Worcester, MA)
Hanover Insurance Company, Oklahoma City, Oklahoma, United States
Overview
Worcester, MA, USA For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture. Our Commercial Lines Operations department is seeking a
Senior Business Analyst
to join our growing team out of our Worcester, MA location. Position is eligible for Hybrid/Flex work arrangement. This is a Full-time, Exempt role. Responsibilities
Incumbents serving in the Business Analysis job family are responsible for the collection, development, analysis, documentation, and communication of business needs and requirements. Throughout an assignment, Business Analysts act as a liaison while they interface and work collaboratively with technology and business organizations. Analyze requirements, develop specifications, storyboard and prototype to facilitate the design of integrated solutions. Apply knowledge of business analysis, business processes and project methodologies to all assignments. Develop a solid understanding of business partners’ existing processes, key drivers, measures of success, and the short- and long-term direction of the business and technology. Identify, propose, and execute innovative solutions; negotiate requirements across multiple partners or departments; understand project scope management. Maintain a high-level understanding of the overall IT architecture to understand issues and implications of proposed system and hardware solutions. Senior Business Analyst Project Complexity
Performs work across multiple initiatives and processes. Supports and/or leads highly complex business/technical processes or multiple products, requiring design or integration of technical solutions across multiple departments or lines of business. Serves primarily as a subject matter expert and may lead projects of large scope and moderate to high complexity. Works independently and leverages resources when needed. Has an understanding of and ability to apply knowledge of multiple technical business systems. Essential Duties and Responsibilities
Providing technical expertise across business functions, understanding the relationship between the business and the data and technology that support the business or product. Managing the collection, analysis, documentation, and coordination of multiple business and/or technical requirements which may include, but is not limited to: Facilitating planning sessions with multiple business partners to improve business processes or products. Establishing relationships with one or more business partners by demonstrating expert knowledge of business processes/drivers and technical systems, being proactive, and managing the development and implementation of innovative solutions. Working with business partners to define needs to align with business priorities and assess impact on other business processes. Advising business partners on options, limitations, risks, and cost vs. benefits and ensuring a structured requirement process for the business is adhered to. May be accountable for a portion of a project plan in collaboration with project managers, from requirements phases through design, testing, implementation, and maintenance. Typical Education and Experience
Typically requires seven to ten years of relevant technical and business work experience. Requires in-depth knowledge of business operations, requirements processing, business modeling concepts, information systems and project life-cycle knowledge, and business process development. Bachelor’s degree in related field; specialized training, certification or equivalent work experience. Career Development
It’s not just a job, it’s a career, and we are here to support you every step of the way. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop. Benefits
We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you’ll enjoy what you do and have the support you need to succeed. Benefits include: Medical, dental, vision, life, and disability insurance 401K with a company match PTO Cultural Awareness Day in support of IDE On-site medical/wellness center (Worcester only) The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law. Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law. As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at: HRServices@hanover.com and include the link of the job posting in which you are interested. Privacy Policy: To view our privacy policy and online privacy statement, click here. Applicants who are California residents:
To see the types of information we may collect from applicants and employees and how we use it, please click here. Compensation: The target hiring range for this role may vary based on geographic location and other factors, including merit or performance, demonstrated proficiency, skills for the role, education, travel requirements, and experience. Additional compensation may include an annual bonus (which could take the form of a general bonus, sales incentive, or short-term incentive), long-term incentive or spot recognition awards. The posted range reflects our ability to hire at different position titles and levels depending on background and experience.
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Worcester, MA, USA For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture. Our Commercial Lines Operations department is seeking a
Senior Business Analyst
to join our growing team out of our Worcester, MA location. Position is eligible for Hybrid/Flex work arrangement. This is a Full-time, Exempt role. Responsibilities
Incumbents serving in the Business Analysis job family are responsible for the collection, development, analysis, documentation, and communication of business needs and requirements. Throughout an assignment, Business Analysts act as a liaison while they interface and work collaboratively with technology and business organizations. Analyze requirements, develop specifications, storyboard and prototype to facilitate the design of integrated solutions. Apply knowledge of business analysis, business processes and project methodologies to all assignments. Develop a solid understanding of business partners’ existing processes, key drivers, measures of success, and the short- and long-term direction of the business and technology. Identify, propose, and execute innovative solutions; negotiate requirements across multiple partners or departments; understand project scope management. Maintain a high-level understanding of the overall IT architecture to understand issues and implications of proposed system and hardware solutions. Senior Business Analyst Project Complexity
Performs work across multiple initiatives and processes. Supports and/or leads highly complex business/technical processes or multiple products, requiring design or integration of technical solutions across multiple departments or lines of business. Serves primarily as a subject matter expert and may lead projects of large scope and moderate to high complexity. Works independently and leverages resources when needed. Has an understanding of and ability to apply knowledge of multiple technical business systems. Essential Duties and Responsibilities
Providing technical expertise across business functions, understanding the relationship between the business and the data and technology that support the business or product. Managing the collection, analysis, documentation, and coordination of multiple business and/or technical requirements which may include, but is not limited to: Facilitating planning sessions with multiple business partners to improve business processes or products. Establishing relationships with one or more business partners by demonstrating expert knowledge of business processes/drivers and technical systems, being proactive, and managing the development and implementation of innovative solutions. Working with business partners to define needs to align with business priorities and assess impact on other business processes. Advising business partners on options, limitations, risks, and cost vs. benefits and ensuring a structured requirement process for the business is adhered to. May be accountable for a portion of a project plan in collaboration with project managers, from requirements phases through design, testing, implementation, and maintenance. Typical Education and Experience
Typically requires seven to ten years of relevant technical and business work experience. Requires in-depth knowledge of business operations, requirements processing, business modeling concepts, information systems and project life-cycle knowledge, and business process development. Bachelor’s degree in related field; specialized training, certification or equivalent work experience. Career Development
It’s not just a job, it’s a career, and we are here to support you every step of the way. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop. Benefits
We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you’ll enjoy what you do and have the support you need to succeed. Benefits include: Medical, dental, vision, life, and disability insurance 401K with a company match PTO Cultural Awareness Day in support of IDE On-site medical/wellness center (Worcester only) The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law. Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law. As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at: HRServices@hanover.com and include the link of the job posting in which you are interested. Privacy Policy: To view our privacy policy and online privacy statement, click here. Applicants who are California residents:
To see the types of information we may collect from applicants and employees and how we use it, please click here. Compensation: The target hiring range for this role may vary based on geographic location and other factors, including merit or performance, demonstrated proficiency, skills for the role, education, travel requirements, and experience. Additional compensation may include an annual bonus (which could take the form of a general bonus, sales incentive, or short-term incentive), long-term incentive or spot recognition awards. The posted range reflects our ability to hire at different position titles and levels depending on background and experience.
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