City and County of San Francisco
Utility Services Representative - Customer Services Bureau - SFPUC (1478) (U0004
City and County of San Francisco, San Francisco, California, United States, 94199
Overview
Utility Services Representative - Customer Services Bureau - SFPUC (1478) (U00042) Essential Duties And Responsibilities
Receives and processes applications for service installations, including payments for cost of service, deposits for service installation and guarantee deposits; assigns, checks and reviews the work of utility field personnel to assure performance and compliance with orders issued. Prepares and maintains reports and documents relative to the establishment, maintenance, billing, collection, and reporting of utility services as well as land leases and permits. Discusses consumers ledger accounts with consumers, as necessary; audits consumer meter records, billings as to service charges, water charges, minimum billing and total billing control to detect and correct discrepancies; maintains related records. Calculates resale customer accounts billing, including demand charges; consolidates billing and related procedures; prepares and maintains necessary records. Collects, compiles, and analyzes data required for a variety of billing needs and applications for rebates of various water or energy conservation programs and reports. Initiates field activities for service turn-ons and shut-offs, meter changes and installation changes for use by field service personnel and yard offices; determines and collects deposits and processes consumer payments using a specialized computer system, as required. Receives requests, complaints, and inquiries regarding opening, discontinuing, increasing or installing water or power services, reducing sewer service charge, billing inquiries for water, power, or sewer services. Nature of Work
The nature of work may require the ability to lift objects weighing up to 45 pounds and to operate a 2-way radio to maintain communications with field personnel. Seniority level
Entry level Employment type
Full-time Job function
Other Industries
Hospitality and Consumer Services
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Utility Services Representative - Customer Services Bureau - SFPUC (1478) (U00042) Essential Duties And Responsibilities
Receives and processes applications for service installations, including payments for cost of service, deposits for service installation and guarantee deposits; assigns, checks and reviews the work of utility field personnel to assure performance and compliance with orders issued. Prepares and maintains reports and documents relative to the establishment, maintenance, billing, collection, and reporting of utility services as well as land leases and permits. Discusses consumers ledger accounts with consumers, as necessary; audits consumer meter records, billings as to service charges, water charges, minimum billing and total billing control to detect and correct discrepancies; maintains related records. Calculates resale customer accounts billing, including demand charges; consolidates billing and related procedures; prepares and maintains necessary records. Collects, compiles, and analyzes data required for a variety of billing needs and applications for rebates of various water or energy conservation programs and reports. Initiates field activities for service turn-ons and shut-offs, meter changes and installation changes for use by field service personnel and yard offices; determines and collects deposits and processes consumer payments using a specialized computer system, as required. Receives requests, complaints, and inquiries regarding opening, discontinuing, increasing or installing water or power services, reducing sewer service charge, billing inquiries for water, power, or sewer services. Nature of Work
The nature of work may require the ability to lift objects weighing up to 45 pounds and to operate a 2-way radio to maintain communications with field personnel. Seniority level
Entry level Employment type
Full-time Job function
Other Industries
Hospitality and Consumer Services
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