Valerie Health
Customer Success: AI Strategist
Valerie Health, San Francisco, California, United States, 94199
About Valerie Health
Valerie Health is reimagining how independent specialty practices operate by using AI to modernize patient and provider communication interfaces, provide better care, and drive operational efficiencies. We’re backed by General Catalyst, Primary Ventures, BoxGroup, and leading angels, including the founders of One Medical and Oscar. We’re scaling rapidly, automating tens of thousands of tasks each week less than a year post-launch, and growing 50%+ month-over-month. Join us to build the operational backbone for independent practices and shape the future of modern healthcare. About The Role
Reporting to the Chief of Staff, this role will be the primary point of contact for a portfolio of our customers, independently managing customer relationships, driving product adoption, and identifying opportunities for growth. As the first dedicated member of our Customer team, you’ll help define operational cadences, scalable processes and repeatable delivery. The ideal candidate will have a deep understanding of the business and operations sides of healthcare, enabling you to be a trusted partner to our customers and understanding the nuances of practice operations and success. You’ll work closely with operations, product and go-to-market to ensure success of launches, delivery and growth. What You’ll Do
Partner Deeply: Serve as the lead for a set of provider customers, being the primary point of contact in the customer relationship, and developing a deep understanding of their business goals, operational workflows, and technical environment to ensure we deliver maximum value. This may include up to 25% travel. Own a Customer End-to-End: Engage during the sales process, implement new customers, monitor happiness, review progress and data outcomes, and identify opportunities for expansion and upsell to drive more for our customers. Create Data-Driven Solutions: Identify, respond to and recommend solutions to customer issues by digging into data and collaborating with internal teams to ensure continued improvement and success. Identify New Product Opportunities: Dive into what matters most to our customers and identify product opportunities to improve and deliver more value for customers. Build the Playbook: Contribute to the development of best practices and playbooks for the Customer Success team, defining how we support and grow our customers quarter over quarter. About You
Experience
3+ years of total professional experience Experience in high-growth environments or ambiguity-heavy roles (e.g., startups, consulting, VC/PE/IB) strongly preferred Track record of expansively owning and driving key business outcomes on high-performing teams Attributes
Problem Solver: You enjoy identifying problems and designing solutions, whether process or product, and bring structure to unstructured problems to drive execution and scale. Ownership Mentality: You take full responsibility for outcomes, follow through without being asked, and hold yourself to a high bar. Customer Obsessed: You get done whatever is best for the customer and Valerie Health, from digging into support requests to early-morning implementation calls. Strong Communicator: You are clear and succinct in both written and verbal communication, capable of adjusting style for different audiences. Work as Craft: You take pride in your work and strive for a high-quality bar, while recognizing when good enough is needed for velocity. Growth Mindset: You are eager to learn, seek feedback, and continually improve skills. Compensation & Benefits
Base pay range: $100,000 - $160,000 per year Competitive salary and equity in a fast-growing, venture-backed startup Full benefits including medical, dental, vision, 401(k) and PTO Opportunity to lead a foundational part of our business
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Valerie Health is reimagining how independent specialty practices operate by using AI to modernize patient and provider communication interfaces, provide better care, and drive operational efficiencies. We’re backed by General Catalyst, Primary Ventures, BoxGroup, and leading angels, including the founders of One Medical and Oscar. We’re scaling rapidly, automating tens of thousands of tasks each week less than a year post-launch, and growing 50%+ month-over-month. Join us to build the operational backbone for independent practices and shape the future of modern healthcare. About The Role
Reporting to the Chief of Staff, this role will be the primary point of contact for a portfolio of our customers, independently managing customer relationships, driving product adoption, and identifying opportunities for growth. As the first dedicated member of our Customer team, you’ll help define operational cadences, scalable processes and repeatable delivery. The ideal candidate will have a deep understanding of the business and operations sides of healthcare, enabling you to be a trusted partner to our customers and understanding the nuances of practice operations and success. You’ll work closely with operations, product and go-to-market to ensure success of launches, delivery and growth. What You’ll Do
Partner Deeply: Serve as the lead for a set of provider customers, being the primary point of contact in the customer relationship, and developing a deep understanding of their business goals, operational workflows, and technical environment to ensure we deliver maximum value. This may include up to 25% travel. Own a Customer End-to-End: Engage during the sales process, implement new customers, monitor happiness, review progress and data outcomes, and identify opportunities for expansion and upsell to drive more for our customers. Create Data-Driven Solutions: Identify, respond to and recommend solutions to customer issues by digging into data and collaborating with internal teams to ensure continued improvement and success. Identify New Product Opportunities: Dive into what matters most to our customers and identify product opportunities to improve and deliver more value for customers. Build the Playbook: Contribute to the development of best practices and playbooks for the Customer Success team, defining how we support and grow our customers quarter over quarter. About You
Experience
3+ years of total professional experience Experience in high-growth environments or ambiguity-heavy roles (e.g., startups, consulting, VC/PE/IB) strongly preferred Track record of expansively owning and driving key business outcomes on high-performing teams Attributes
Problem Solver: You enjoy identifying problems and designing solutions, whether process or product, and bring structure to unstructured problems to drive execution and scale. Ownership Mentality: You take full responsibility for outcomes, follow through without being asked, and hold yourself to a high bar. Customer Obsessed: You get done whatever is best for the customer and Valerie Health, from digging into support requests to early-morning implementation calls. Strong Communicator: You are clear and succinct in both written and verbal communication, capable of adjusting style for different audiences. Work as Craft: You take pride in your work and strive for a high-quality bar, while recognizing when good enough is needed for velocity. Growth Mindset: You are eager to learn, seek feedback, and continually improve skills. Compensation & Benefits
Base pay range: $100,000 - $160,000 per year Competitive salary and equity in a fast-growing, venture-backed startup Full benefits including medical, dental, vision, 401(k) and PTO Opportunity to lead a foundational part of our business
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