Georgia Department of Human Services
Eligibility Associate (Right from the Start Medicaid) - Alma, Bacon, County
Georgia Department of Human Services, Atlanta, Georgia, United States, 30383
Overview
Eligibility Associate (Right from the Start Medicaid) – Alma, Bacon County, Georgia. Division of Family and Children Services (DFCS), Office of Family Independence (OFI). This position is located in Alma, Bacon County, Georgia. Under general supervision, answers customer problems and inquiry calls. Records problem history information. Performs first level problem determination and resolution. Serves as resource and provides guidance and experience to other staff. Responsibilities
Performs general office management duties, including keyboarding, filing, generating, and managing correspondence. Provides / coordinates services to clients, families and partners that call or visit the local office. Receives and routes telephone communications as required for the county office. Provides follow-up and/or customer service to resolve issues. Receives and routes telephone communications as required. Screens and registers applications for all OFI Eligibility programs offered as required. Routinely uses electronic application, Document Imaging, and eligibility systems. Maintains confidential records. Uses Microsoft Office Suite and/or standard software applications typically used in a corporate office environment to perform daily work assignments. Performs other professional responsibilities as assigned. Unit/Work Locations
This position may be in one of the following DFCS OFI Units: Customer Contact Center; Centralized Registration Team; State Operations Unit; County Receptionist; Right from the Start Medicaid. Core Competencies
Ability to use customer service skills for active listening and sound judgment. Excellent oral, written, presentation and interpersonal communication skills. Proficiency in the use of Microsoft Office Suite and/or standard software applications typically used in a corporate office environment. Qualifications
Minimum Qualifications: High school diploma or GED AND six months of related customer contact/interaction experience. DFCS Specific Qualifications: High school diploma or GED AND one (1) year of related customer contact/interaction. Preferred Skills/Qualifications: Two (2) years of clerical experience with customer contact/interaction; one year at the most immediate lower-level position Customer Service Associate 1 (GSS090) or equivalent; proficiency in Microsoft Office, including Word and Excel. Additional Information
For more detailed information about the Georgia Department of Human Services: https://dhs.georgia.gov/ Employment Information: Current State employees are subject to State Personnel Board (SPB) Rules regarding salary. DHS is an Equal Opportunity Employer. If you require accommodations under the Americans with Disabilities Act (ADA), email request by the closing date of this announcement to: @HRHelpline. The candidate selected for this position may be subject to pre-employment drug screening, education verification, references, motor vehicle records, and criminal background checks. DHS accepts educational credentials recognized by CHEA or the US Department of Education. Selected applicants will be contacted for next steps in the selection process; not all qualified applicants may receive an interview. This position is subject to close at any time once a satisfactory applicant pool has been identified. IsExpired: false
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Eligibility Associate (Right from the Start Medicaid) – Alma, Bacon County, Georgia. Division of Family and Children Services (DFCS), Office of Family Independence (OFI). This position is located in Alma, Bacon County, Georgia. Under general supervision, answers customer problems and inquiry calls. Records problem history information. Performs first level problem determination and resolution. Serves as resource and provides guidance and experience to other staff. Responsibilities
Performs general office management duties, including keyboarding, filing, generating, and managing correspondence. Provides / coordinates services to clients, families and partners that call or visit the local office. Receives and routes telephone communications as required for the county office. Provides follow-up and/or customer service to resolve issues. Receives and routes telephone communications as required. Screens and registers applications for all OFI Eligibility programs offered as required. Routinely uses electronic application, Document Imaging, and eligibility systems. Maintains confidential records. Uses Microsoft Office Suite and/or standard software applications typically used in a corporate office environment to perform daily work assignments. Performs other professional responsibilities as assigned. Unit/Work Locations
This position may be in one of the following DFCS OFI Units: Customer Contact Center; Centralized Registration Team; State Operations Unit; County Receptionist; Right from the Start Medicaid. Core Competencies
Ability to use customer service skills for active listening and sound judgment. Excellent oral, written, presentation and interpersonal communication skills. Proficiency in the use of Microsoft Office Suite and/or standard software applications typically used in a corporate office environment. Qualifications
Minimum Qualifications: High school diploma or GED AND six months of related customer contact/interaction experience. DFCS Specific Qualifications: High school diploma or GED AND one (1) year of related customer contact/interaction. Preferred Skills/Qualifications: Two (2) years of clerical experience with customer contact/interaction; one year at the most immediate lower-level position Customer Service Associate 1 (GSS090) or equivalent; proficiency in Microsoft Office, including Word and Excel. Additional Information
For more detailed information about the Georgia Department of Human Services: https://dhs.georgia.gov/ Employment Information: Current State employees are subject to State Personnel Board (SPB) Rules regarding salary. DHS is an Equal Opportunity Employer. If you require accommodations under the Americans with Disabilities Act (ADA), email request by the closing date of this announcement to: @HRHelpline. The candidate selected for this position may be subject to pre-employment drug screening, education verification, references, motor vehicle records, and criminal background checks. DHS accepts educational credentials recognized by CHEA or the US Department of Education. Selected applicants will be contacted for next steps in the selection process; not all qualified applicants may receive an interview. This position is subject to close at any time once a satisfactory applicant pool has been identified. IsExpired: false
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