Yes Energy
Locations: Boston, Massachusetts; Boulder, Colorado; Chicago, Illinois; Richmond, Virginia.
Overview
Join the Market Leader in Electric Power Data and Analytics Solutions. Yes Energy’s industry-leading electric power trading analytics software provides real-time visibility into the massive amount of data generated by the North American electrical grid daily. Our unique view of the data informs real-time trading decisions and mid-to-long-term investment decisions that keep utility prices low, support the energy transition, and keep the grid running. Be a part of our successful, growing business during international transformation. Position Summary
As a Senior Manager of Customer Success, you will be responsible for helping us grow our Customer Success organization. The Customer Success team leads in achieving this part of our mission by providing industry-leading customer support, training, onboarding, and customer outreach. This role focuses on participating in and leading a team of Customer Success Managers (CSMs) to ensure our customers achieve adoption, maturity, and growth across Yes Energy’s entire customer base. You will engage with customers, Yes Energy’s management team, and other key stakeholders to cultivate long-term loyalty. Salary range: $140,000 - $160,000 plus bonus Location: Boulder, CO; Boston, MA; Chicago, IL; or Richmond, VA Full-time Hybrid 2 days/week Reporting to: Vice President, Customer Experience Travel requirement: Up to 15% of the time Primary Responsibilities
Serve as the voice and advocate for Yes Energy’s customers, participating in forums with product management to provide feedback as the customer liaison and inform the product roadmap. Execute and coach the team on customer success best practices to continually improve the team’s quality, effectiveness, and efficiency. Act as a player and coach for Yes Energy’s Customer Success functions, including conducting regular customer check-ins, business reviews, and presentations about new products and features. Build strong customer relationships and success plans and coach the team on how to drive adoption, maturity, retention, and expansion. Manage the team to conduct customer business reviews, develop success plans, and review customer health scores to ensure customers’ success. Develop and enhance train-the-trainer content for CSMs that highlights product value and ensures customers know how to use our products to their fullest potential. Contribute to training and onboarding programs for Customer Success Managers. Generate and communicate metrics to identify trends in product usage, customer health, and application-related issues to ensure customers receive value from our products. Coordinate and participate in Training Day events at Yes Energy Summit and in-person regional events. Assist with scheduling and development of one-to-many customer training opportunities. Serve as an escalation point for customers, coaching others on de-escalation strategies. Contribute to building and managing automations and reporting from our CRM systems. Minimum Qualifications
Bachelor’s degree in Business, Communications, Computer Science, a related technical field, or equivalent work experience. Minimum of eight years of Customer Success or Account Management experience, preferably within a SaaS organization. Minimum of five years of management experience, preferably with a Customer Success team. Experience working with big data products is preferred. Knowledge, Skills, and Abilities
Excellent communication skills with customers and internal stakeholders. Strong track record of executing against KPIs. Strong collaboration and prioritization skills. Flexibility in managing uncertainty. Ability to build trust and rapport with the Customer Success team. Excellent presentation/demonstration skills. Passion to increase customer satisfaction and build relationships. Passion for process development and improvement. Creative thinker with the ability to troubleshoot issues quickly and effectively. Willingness to roll up the sleeves and dig into the system to help customers meet their goals. Strong self-awareness and social skills to handle difficult situations with empathy and composure. Desire to learn Yes Energy’s suite of products and the markets we serve. Ability to travel up to 15% of the time. About Yes Energy
Overview
Yes Energy delivers real-time market data and electric power trading decision solutions. Over 1,000 market participants use Yes Energy solutions daily. The business leads in information content collection and management, developing and delivering data and market analytics solutions. Since 2008, Yes Energy has grown to a team of over 300 professionals in Boulder, CO (HQ); Boston, MA; Chicago, IL; Glendora, CA; Richmond, VA; London; Auckland; and Bucharest. Culture
Yes Energy has been named one of the Best Places to Work in Colorado. We care about saying “Yes” to customers, listening, learning, and developing solutions that meet their needs. We view customers as partners, and helping them succeed drives our own success. We love innovation and solving tough challenges. We are high standards people who combine passion with hard work and rewards. We’re team-focused with a flat hierarchy and small teams that directly impact the business. We grow professionally; development happens daily and yearly. Compensation and Benefits
We offer competitive salaries and bonuses, a strong benefits package (medical, 401(k) with matching, flexible vacation, and flexible work schedules), and support for professional development. Yes Energy is committed to a diverse, inclusive, and authentic workplace. If your experience doesn’t align perfectly with every qualification, we encourage you to apply anyway. In accordance with Colorado law, the range provided is Yes Energy’s base compensation estimate; actual amounts may vary based on location, experience, knowledge, skills, and abilities. Yes Energy provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, or genetics, and complies with applicable state and local nondiscrimination laws. For more information about this role or to apply, please visit our careers page.
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Join the Market Leader in Electric Power Data and Analytics Solutions. Yes Energy’s industry-leading electric power trading analytics software provides real-time visibility into the massive amount of data generated by the North American electrical grid daily. Our unique view of the data informs real-time trading decisions and mid-to-long-term investment decisions that keep utility prices low, support the energy transition, and keep the grid running. Be a part of our successful, growing business during international transformation. Position Summary
As a Senior Manager of Customer Success, you will be responsible for helping us grow our Customer Success organization. The Customer Success team leads in achieving this part of our mission by providing industry-leading customer support, training, onboarding, and customer outreach. This role focuses on participating in and leading a team of Customer Success Managers (CSMs) to ensure our customers achieve adoption, maturity, and growth across Yes Energy’s entire customer base. You will engage with customers, Yes Energy’s management team, and other key stakeholders to cultivate long-term loyalty. Salary range: $140,000 - $160,000 plus bonus Location: Boulder, CO; Boston, MA; Chicago, IL; or Richmond, VA Full-time Hybrid 2 days/week Reporting to: Vice President, Customer Experience Travel requirement: Up to 15% of the time Primary Responsibilities
Serve as the voice and advocate for Yes Energy’s customers, participating in forums with product management to provide feedback as the customer liaison and inform the product roadmap. Execute and coach the team on customer success best practices to continually improve the team’s quality, effectiveness, and efficiency. Act as a player and coach for Yes Energy’s Customer Success functions, including conducting regular customer check-ins, business reviews, and presentations about new products and features. Build strong customer relationships and success plans and coach the team on how to drive adoption, maturity, retention, and expansion. Manage the team to conduct customer business reviews, develop success plans, and review customer health scores to ensure customers’ success. Develop and enhance train-the-trainer content for CSMs that highlights product value and ensures customers know how to use our products to their fullest potential. Contribute to training and onboarding programs for Customer Success Managers. Generate and communicate metrics to identify trends in product usage, customer health, and application-related issues to ensure customers receive value from our products. Coordinate and participate in Training Day events at Yes Energy Summit and in-person regional events. Assist with scheduling and development of one-to-many customer training opportunities. Serve as an escalation point for customers, coaching others on de-escalation strategies. Contribute to building and managing automations and reporting from our CRM systems. Minimum Qualifications
Bachelor’s degree in Business, Communications, Computer Science, a related technical field, or equivalent work experience. Minimum of eight years of Customer Success or Account Management experience, preferably within a SaaS organization. Minimum of five years of management experience, preferably with a Customer Success team. Experience working with big data products is preferred. Knowledge, Skills, and Abilities
Excellent communication skills with customers and internal stakeholders. Strong track record of executing against KPIs. Strong collaboration and prioritization skills. Flexibility in managing uncertainty. Ability to build trust and rapport with the Customer Success team. Excellent presentation/demonstration skills. Passion to increase customer satisfaction and build relationships. Passion for process development and improvement. Creative thinker with the ability to troubleshoot issues quickly and effectively. Willingness to roll up the sleeves and dig into the system to help customers meet their goals. Strong self-awareness and social skills to handle difficult situations with empathy and composure. Desire to learn Yes Energy’s suite of products and the markets we serve. Ability to travel up to 15% of the time. About Yes Energy
Overview
Yes Energy delivers real-time market data and electric power trading decision solutions. Over 1,000 market participants use Yes Energy solutions daily. The business leads in information content collection and management, developing and delivering data and market analytics solutions. Since 2008, Yes Energy has grown to a team of over 300 professionals in Boulder, CO (HQ); Boston, MA; Chicago, IL; Glendora, CA; Richmond, VA; London; Auckland; and Bucharest. Culture
Yes Energy has been named one of the Best Places to Work in Colorado. We care about saying “Yes” to customers, listening, learning, and developing solutions that meet their needs. We view customers as partners, and helping them succeed drives our own success. We love innovation and solving tough challenges. We are high standards people who combine passion with hard work and rewards. We’re team-focused with a flat hierarchy and small teams that directly impact the business. We grow professionally; development happens daily and yearly. Compensation and Benefits
We offer competitive salaries and bonuses, a strong benefits package (medical, 401(k) with matching, flexible vacation, and flexible work schedules), and support for professional development. Yes Energy is committed to a diverse, inclusive, and authentic workplace. If your experience doesn’t align perfectly with every qualification, we encourage you to apply anyway. In accordance with Colorado law, the range provided is Yes Energy’s base compensation estimate; actual amounts may vary based on location, experience, knowledge, skills, and abilities. Yes Energy provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, or genetics, and complies with applicable state and local nondiscrimination laws. For more information about this role or to apply, please visit our careers page.
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