Senior Lifestyle
Overview
Company description: Do you have HEART? We are looking for individuals who can embrace our mission to purposely brighten and enrich the lives of those we serve with HEART; Hospitality, Excellence, Appreciation, Respect & Teamwork. In this role you will be responsible for promoting and creating a culture of hospitality. Reporting to the community's Executive Director, you will manage the community's first impressions and signature services, lead the development and training of staff to enhance the hospitality culture, assist in welcoming new residents and staff to the community, assist with resident programming, events, and special resident requests. Job title: Director of Hospitality & Events at Senior Lifestyle (National Training Center context referenced in related materials). Location: Atlanta, GA (as referenced in related job postings). Responsibilities
Assist the community’s team members in the achievement of the community’s First Impression goals and help the community’s staff understand how their roles relate to the successful execution of the First Impression. Assist the community’s staff in understanding the most hospitable way to interact with anyone who enters the community, by developing the tools necessary for hospitable customer interaction. Adhere to one standard; every area (front of the house or back of the house) should be held to the same level of scrutiny. Maintain an excellent level of hospitality/cleanliness in the Tour Path by ensuring proper items, events, and interactions are in place at all times and coordinating events and resident activities or building repairs as needed. Deliver the Senior Lifestyle Corporation’s Signature Services and understand that it is a key component to the community’s image. Play an integral role in the Employee On-Boarding process, acting as a liaison between Human Resources and the new hire, and reinforcing onboarding standards. Work with the Dining Staff to support a polished hospitality approach to dining room service. Assist in the coordination and oversight during special community events and respond to residents, families, or outside entities to fulfill special dining-related requests. Ensure every department is notified of new move-ins to coordinate resident involvement in activities and meals. Support Hospitality Training for the community’s staff. Contribute to the development and operation of the Ambassador program at the community. Qualifications
Level of Formal Education:
Bachelor’s Degree and three plus years related experience and/or training; or equivalent combination of education and experience Area of Study:
Hospitality or related field Years of Experience:
3+ years Type of Experience:
Hospitality related Skills and Abilities:
Ability to work as part of a team and handle multiple tasks safely and effectively; Excellent organization skills Information Systems:
Microsoft Office Personal Attributes:
Exceptional verbal and written communication skills Benefits
Senior Lifestyle offers a comprehensive benefits plan to eligible team members including health, dental, vision, retirement benefits, short-term disability, long-term disability, and paid time off. All Senior Lifestyle positions are eligible to use DailyPay, an application that allows you to access earned but unpaid wages before the next payday. Senior Lifestyle requires that all employees provide proof of COVID-19 vaccination unless exempt due to medical, religious, or personal beliefs. Government requirements or exclusions may apply.
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Company description: Do you have HEART? We are looking for individuals who can embrace our mission to purposely brighten and enrich the lives of those we serve with HEART; Hospitality, Excellence, Appreciation, Respect & Teamwork. In this role you will be responsible for promoting and creating a culture of hospitality. Reporting to the community's Executive Director, you will manage the community's first impressions and signature services, lead the development and training of staff to enhance the hospitality culture, assist in welcoming new residents and staff to the community, assist with resident programming, events, and special resident requests. Job title: Director of Hospitality & Events at Senior Lifestyle (National Training Center context referenced in related materials). Location: Atlanta, GA (as referenced in related job postings). Responsibilities
Assist the community’s team members in the achievement of the community’s First Impression goals and help the community’s staff understand how their roles relate to the successful execution of the First Impression. Assist the community’s staff in understanding the most hospitable way to interact with anyone who enters the community, by developing the tools necessary for hospitable customer interaction. Adhere to one standard; every area (front of the house or back of the house) should be held to the same level of scrutiny. Maintain an excellent level of hospitality/cleanliness in the Tour Path by ensuring proper items, events, and interactions are in place at all times and coordinating events and resident activities or building repairs as needed. Deliver the Senior Lifestyle Corporation’s Signature Services and understand that it is a key component to the community’s image. Play an integral role in the Employee On-Boarding process, acting as a liaison between Human Resources and the new hire, and reinforcing onboarding standards. Work with the Dining Staff to support a polished hospitality approach to dining room service. Assist in the coordination and oversight during special community events and respond to residents, families, or outside entities to fulfill special dining-related requests. Ensure every department is notified of new move-ins to coordinate resident involvement in activities and meals. Support Hospitality Training for the community’s staff. Contribute to the development and operation of the Ambassador program at the community. Qualifications
Level of Formal Education:
Bachelor’s Degree and three plus years related experience and/or training; or equivalent combination of education and experience Area of Study:
Hospitality or related field Years of Experience:
3+ years Type of Experience:
Hospitality related Skills and Abilities:
Ability to work as part of a team and handle multiple tasks safely and effectively; Excellent organization skills Information Systems:
Microsoft Office Personal Attributes:
Exceptional verbal and written communication skills Benefits
Senior Lifestyle offers a comprehensive benefits plan to eligible team members including health, dental, vision, retirement benefits, short-term disability, long-term disability, and paid time off. All Senior Lifestyle positions are eligible to use DailyPay, an application that allows you to access earned but unpaid wages before the next payday. Senior Lifestyle requires that all employees provide proof of COVID-19 vaccination unless exempt due to medical, religious, or personal beliefs. Government requirements or exclusions may apply.
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