Salt & Straw
General Manager - Hudson at Salt & Straw
Join to apply for the
General Manager - Hudson
role at
Salt & Straw . Overview The General Manager (GM) is responsible for leading the overall operations of their assigned shop, ensuring that it runs effectively, efficiently, and meets all company and brand standards. The GM creates a positive, safe work environment for the team, fosters the culture and community Salt & Straw is known for, and drives shop performance with a focus on the mission, vision, and values. The GM inspires the team to deliver exceptional guest experiences and consistently achieve high performance. Essential Functions
Oversee day-to-day operations, including staffing, payroll, scheduling, banking, supplies procurement, inventory management, and product quality assurance. Ensure all operational standards, safety, and health regulations are consistently met. Manage labor costs to align with budget expectations, optimizing for profitability. Recruit, hire, train, and retain a high-performing team including Assistant General Managers (AGMs), Shift Coordinators, and Scoopers. Provide coaching, performance feedback and documentation, and development opportunities to Team Members. Lead by example in delivering outstanding guest service, ensuring every guest feels welcomed and delighted. Facilitate timely, clear communication of company updates and initiatives to align and engage the team, while representing the shop’s needs and feedback to other departments. Resolve guest complaints and issues promptly, using them as opportunities to improve service quality. Drive sales and financial performance through effective leadership, goal setting, and strategic decision-making. Engage with the local community to build strong relationships and drive brand awareness. Participate in and support community events, initiatives, and local marketing activations that align with Salt & Straw’s mission and values. Proactively identify, escalate, and follow up on repair and maintenance opportunities, collaborating with District Managers and Facilities leadership to ensure timely completion and effective management of equipment maintenance and failure processes. Ensure compliance with company policies, food safety standards, health and safety regulations, and local laws. Maintain the shop's cleanliness, organization, and maintenance to provide a safe and inviting environment for guests and Team Members. Taste/sample a scoop of ice cream daily to better communicate to customers why they might enjoy each flavor. Foster a positive and engaging work environment for direct reports and Team Members by ensuring ongoing open lines of communication, coaching for improvement and growth, and embracing Salt & Straw’s mission and core values. Joining Our Team
Qualifications
High school diploma/GED. 3+ years of experience in food service, fast-casual dining, or hospitality-focused industry. 2+ years of progressive experience as a leader/manager/supervisor. 1+ years of experience in leading a team of 10+ Team Members in a high-volume retail/restaurant establishment. Valid Manager Food Safety Certification (required within 30 days of the start of employment or per state/local requirements). Knowledge, Skills, Abilities
Desire to coach, mentor, motivate and manage Team Members with ability to build and lead high-performing teams. Ability to work with people of all backgrounds and identities. Strong business acumen with a focus on sales growth, cost control, and profitability. Passionate about delivering outstanding guest experiences and leading a team with integrity. Excellent leadership and interpersonal skills with the ability to communicate and build rapport at various levels. Self-directed with organizational and problem-solving skills; ability to prioritize and work effectively under pressure. Ability to thrive in a fast-paced, dynamic environment with a hands-on approach. Excellent collaboration and communication skills and the ability to bring Legendary Hospitality into all interactions with team, guests and vendor relationships. Proficiency in MS Office. Fluency in English. Ability to work evenings and late nights, weekends, and holidays. Benefits & Perks
Financial Flexibility: Competitive wages with annual performance reviews, merit increases, production bonuses up to 20% quarterly, optional earned wages access, and a 401(k) match with a 50% company match up to 1% of salary after three months. Health & Wellness: Medical, dental, and vision insurance starting the first of the month after hire, with additional benefits like FSAs, HSAs, accident, critical illness, and hospital indemnity insurance. Work-Life Balance: 40 hours of Paid Sick Time upfront each January, two consecutive days off weekly, approximately 2 weeks of PTO per year (accrued), 12 weeks of Paid Parental Leave, and holiday pay for 12 holidays. Mental Health Support: Free 24/7 access to licensed mental health professionals for Team Members and their families. Perks & Discounts: 30% team discount, early access to new flavors, pet insurance, and exclusive team perks. Education & Financial Savings: Up to $1,800 annually for education reimbursement, commuter FSAs, and wellness rewards. Inclusive Culture: A commitment to a supportive, inclusive environment that fosters growth and respect. Wage Transparency
We are actively embracing pay transparency by disclosing the hiring wage for this role as $28.97-$30.90, with a broader range of $28.97-$35.40. Food Allergy Warning
This position requires working in an environment where common food allergens are present. Reasonable accommodations are available to support individuals with disabilities. Equal Employment Opportunity (EEO) Statement
Salt & Straw fosters an inclusive workplace where all team members and applicants are treated fairly, regardless of protected characteristics. If you are a U.S. applicant with a disability and need assistance, contact our Talent team at people@saltandstraw.com. Work Authorization and E-Verify
We participate in E-Verify to confirm work authorization but do not use this process to pre-screen applicants. Qualified candidates with criminal histories are considered in accordance with applicable laws. Our Values
Create the Unbelievable • Show Up Generously • Act with Thoughtful Curiosity • Share Human Kindness • Make It Count
#J-18808-Ljbffr
Join to apply for the
General Manager - Hudson
role at
Salt & Straw . Overview The General Manager (GM) is responsible for leading the overall operations of their assigned shop, ensuring that it runs effectively, efficiently, and meets all company and brand standards. The GM creates a positive, safe work environment for the team, fosters the culture and community Salt & Straw is known for, and drives shop performance with a focus on the mission, vision, and values. The GM inspires the team to deliver exceptional guest experiences and consistently achieve high performance. Essential Functions
Oversee day-to-day operations, including staffing, payroll, scheduling, banking, supplies procurement, inventory management, and product quality assurance. Ensure all operational standards, safety, and health regulations are consistently met. Manage labor costs to align with budget expectations, optimizing for profitability. Recruit, hire, train, and retain a high-performing team including Assistant General Managers (AGMs), Shift Coordinators, and Scoopers. Provide coaching, performance feedback and documentation, and development opportunities to Team Members. Lead by example in delivering outstanding guest service, ensuring every guest feels welcomed and delighted. Facilitate timely, clear communication of company updates and initiatives to align and engage the team, while representing the shop’s needs and feedback to other departments. Resolve guest complaints and issues promptly, using them as opportunities to improve service quality. Drive sales and financial performance through effective leadership, goal setting, and strategic decision-making. Engage with the local community to build strong relationships and drive brand awareness. Participate in and support community events, initiatives, and local marketing activations that align with Salt & Straw’s mission and values. Proactively identify, escalate, and follow up on repair and maintenance opportunities, collaborating with District Managers and Facilities leadership to ensure timely completion and effective management of equipment maintenance and failure processes. Ensure compliance with company policies, food safety standards, health and safety regulations, and local laws. Maintain the shop's cleanliness, organization, and maintenance to provide a safe and inviting environment for guests and Team Members. Taste/sample a scoop of ice cream daily to better communicate to customers why they might enjoy each flavor. Foster a positive and engaging work environment for direct reports and Team Members by ensuring ongoing open lines of communication, coaching for improvement and growth, and embracing Salt & Straw’s mission and core values. Joining Our Team
Qualifications
High school diploma/GED. 3+ years of experience in food service, fast-casual dining, or hospitality-focused industry. 2+ years of progressive experience as a leader/manager/supervisor. 1+ years of experience in leading a team of 10+ Team Members in a high-volume retail/restaurant establishment. Valid Manager Food Safety Certification (required within 30 days of the start of employment or per state/local requirements). Knowledge, Skills, Abilities
Desire to coach, mentor, motivate and manage Team Members with ability to build and lead high-performing teams. Ability to work with people of all backgrounds and identities. Strong business acumen with a focus on sales growth, cost control, and profitability. Passionate about delivering outstanding guest experiences and leading a team with integrity. Excellent leadership and interpersonal skills with the ability to communicate and build rapport at various levels. Self-directed with organizational and problem-solving skills; ability to prioritize and work effectively under pressure. Ability to thrive in a fast-paced, dynamic environment with a hands-on approach. Excellent collaboration and communication skills and the ability to bring Legendary Hospitality into all interactions with team, guests and vendor relationships. Proficiency in MS Office. Fluency in English. Ability to work evenings and late nights, weekends, and holidays. Benefits & Perks
Financial Flexibility: Competitive wages with annual performance reviews, merit increases, production bonuses up to 20% quarterly, optional earned wages access, and a 401(k) match with a 50% company match up to 1% of salary after three months. Health & Wellness: Medical, dental, and vision insurance starting the first of the month after hire, with additional benefits like FSAs, HSAs, accident, critical illness, and hospital indemnity insurance. Work-Life Balance: 40 hours of Paid Sick Time upfront each January, two consecutive days off weekly, approximately 2 weeks of PTO per year (accrued), 12 weeks of Paid Parental Leave, and holiday pay for 12 holidays. Mental Health Support: Free 24/7 access to licensed mental health professionals for Team Members and their families. Perks & Discounts: 30% team discount, early access to new flavors, pet insurance, and exclusive team perks. Education & Financial Savings: Up to $1,800 annually for education reimbursement, commuter FSAs, and wellness rewards. Inclusive Culture: A commitment to a supportive, inclusive environment that fosters growth and respect. Wage Transparency
We are actively embracing pay transparency by disclosing the hiring wage for this role as $28.97-$30.90, with a broader range of $28.97-$35.40. Food Allergy Warning
This position requires working in an environment where common food allergens are present. Reasonable accommodations are available to support individuals with disabilities. Equal Employment Opportunity (EEO) Statement
Salt & Straw fosters an inclusive workplace where all team members and applicants are treated fairly, regardless of protected characteristics. If you are a U.S. applicant with a disability and need assistance, contact our Talent team at people@saltandstraw.com. Work Authorization and E-Verify
We participate in E-Verify to confirm work authorization but do not use this process to pre-screen applicants. Qualified candidates with criminal histories are considered in accordance with applicable laws. Our Values
Create the Unbelievable • Show Up Generously • Act with Thoughtful Curiosity • Share Human Kindness • Make It Count
#J-18808-Ljbffr