Vizient, Inc
Director, Change and Incident Management
Vizient, Inc, Chicago, Illinois, United States, 60290
Director, Change and Incident Management
Director, Change and Incident Management
role at
Vizient, Inc Overview In this role, you will lead the enterprise-wide strategy and execution for Change Control, Critical Incident Management, and Release Management. This role ensures operational excellence through process standardization, effective governance, and alignment with ITIL best practices. The director will partner closely with IT leadership, Security, Application Owners, and Platform Teams to build scalable, auditable, and secure operational frameworks while fostering a culture of proactive risk management and continuous improvement. Responsibilities
Develop and drive the enterprise vision for change, incident, and release management aligned to business goals. Set strategic objectives and performance targets for Change Control, Critical Incident Management, and Release Management. Partner with senior leadership to influence technology governance and ensure alignment with Vizient’s enterprise architecture and platform strategy. Lead standardization of processes across all three areas, ensuring alignment with ITIL standards enforced across the organization. Establish and chair the Change Advisory Board (CAB), implementing rigorous vetting of changes and ensuring accountability. Define and maintain change, incident, and release processes and ensure effective adoption across technical and business teams. Oversee the separation of change and release functions with an integrated security lens, ensuring secure and compliant delivery of changes. Define and monitor KPIs for change success rates, incident response, release quality, and process maturity. Recruit, lead, and mentor a high-performing team supporting change, incident, and release processes. Qualifications
Relevant degree preferred. 7+ years in IT Service Management with demonstrated success in change, incident, and release leadership roles. 5+ years in a management or director-level role leading cross-functional technical teams in a complex enterprise. Experience designing and operating CAB processes and leading critical incident command centers. Experience selecting and implementing ITSM platforms and automation tools. Deep knowledge of ITIL frameworks and service operations. Strong strategic thinking, process design, and governance skills. Excellent communication and crisis management skills. Familiarity with Active Directory, hybrid cloud, CI/CD pipelines, and modern infrastructure and security practices. Ability to lead with empathy, build consensus, and drive accountability. Estimated Hiring Range
Current salary range for this role is $117,600.00 to $206,000.00. This position is incentive eligible. Geographic factors may adjust the range. Vizient considers skills, experience, and organizational needs in compensation decisions. Vizient has a comprehensive benefits plan. Equal Opportunity Employer: Females/Minorities/Veterans/Individuals with Disabilities. The Company is committed to equal employment opportunity to all employees and applicants without regard to race, religion, color, gender identity, ethnicity, age, national origin, sexual orientation, disability status, veteran status or any other category protected by applicable law. Job Details
Seniority level: Director Employment type: Full-time Job function: Business Development and Sales Industries: Hospitals and Health Care Note: This description reflects the responsibilities and qualifications for the Director, Change and Incident Management role at Vizient, Inc and does not include extraneous prompts or unrelated listings.
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Director, Change and Incident Management
role at
Vizient, Inc Overview In this role, you will lead the enterprise-wide strategy and execution for Change Control, Critical Incident Management, and Release Management. This role ensures operational excellence through process standardization, effective governance, and alignment with ITIL best practices. The director will partner closely with IT leadership, Security, Application Owners, and Platform Teams to build scalable, auditable, and secure operational frameworks while fostering a culture of proactive risk management and continuous improvement. Responsibilities
Develop and drive the enterprise vision for change, incident, and release management aligned to business goals. Set strategic objectives and performance targets for Change Control, Critical Incident Management, and Release Management. Partner with senior leadership to influence technology governance and ensure alignment with Vizient’s enterprise architecture and platform strategy. Lead standardization of processes across all three areas, ensuring alignment with ITIL standards enforced across the organization. Establish and chair the Change Advisory Board (CAB), implementing rigorous vetting of changes and ensuring accountability. Define and maintain change, incident, and release processes and ensure effective adoption across technical and business teams. Oversee the separation of change and release functions with an integrated security lens, ensuring secure and compliant delivery of changes. Define and monitor KPIs for change success rates, incident response, release quality, and process maturity. Recruit, lead, and mentor a high-performing team supporting change, incident, and release processes. Qualifications
Relevant degree preferred. 7+ years in IT Service Management with demonstrated success in change, incident, and release leadership roles. 5+ years in a management or director-level role leading cross-functional technical teams in a complex enterprise. Experience designing and operating CAB processes and leading critical incident command centers. Experience selecting and implementing ITSM platforms and automation tools. Deep knowledge of ITIL frameworks and service operations. Strong strategic thinking, process design, and governance skills. Excellent communication and crisis management skills. Familiarity with Active Directory, hybrid cloud, CI/CD pipelines, and modern infrastructure and security practices. Ability to lead with empathy, build consensus, and drive accountability. Estimated Hiring Range
Current salary range for this role is $117,600.00 to $206,000.00. This position is incentive eligible. Geographic factors may adjust the range. Vizient considers skills, experience, and organizational needs in compensation decisions. Vizient has a comprehensive benefits plan. Equal Opportunity Employer: Females/Minorities/Veterans/Individuals with Disabilities. The Company is committed to equal employment opportunity to all employees and applicants without regard to race, religion, color, gender identity, ethnicity, age, national origin, sexual orientation, disability status, veteran status or any other category protected by applicable law. Job Details
Seniority level: Director Employment type: Full-time Job function: Business Development and Sales Industries: Hospitals and Health Care Note: This description reflects the responsibilities and qualifications for the Director, Change and Incident Management role at Vizient, Inc and does not include extraneous prompts or unrelated listings.
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