Care For the Homeless
Overview
Join to apply for the Facility Director (48318) role at Care For the Homeless. The Facility Director is responsible for the overall maintenance, safety, and regulatory compliance of the organization’s shelter and health center facilities, as well as project management and oversight of new construction and development. This dual-role position ensures that the physical environments are safe, functional, and in alignment with local, state, and federal standards, including those specific to shelters, healthcare settings, and FQHC operations. In collaboration with shelter and health service operation teams, key responsibilities include coordinating building maintenance and repairs, managing vendor contracts, overseeing environmental health and safety standards, and ensuring readiness for regulatory inspections (e.g., OSHA, HRSA, city shelter audits). This role also develops and implements operational protocols to support compliance with facility-related requirements, supports emergency preparedness, and contributes to quality improvement initiatives. Responsibilities
Facility Maintenance & Operations: Collaborate with shelter and clinical operation teams to ensure the proper maintenance, repairs, and cleanliness of the health center and shelter properties. Collaborate with onsite operations teams to manage preventive maintenance schedules for all mechanical, electrical, plumbing (MEP), HVAC systems, and appliances. Procure and coordinate with licensed vendor and contract services for repairs and inspections; maintain and disseminate list of approved vendors and contractors. Evaluate quality and cost-effectiveness of work of vendors and contractors, performing regular site visits to observe and evaluate quality of maintenance. Provide consultation and oversight to facility-based maintenance teams to assist them to perform their roles at the highest level. Act as point of contact with landlords to determine responsibilities as defined under leases. Staff Supervision: Supervise designated operation team members and work closely with shelter and clinical operation teams to coordinate responses to all sites to meet need. Collaborate with Risk & Compliance department to provide training and ensure staff compliance with health, safety, and shelter procedures. Health & Safety Compliance: Ensure shelters and health centers comply with NYC DHS, FDNY, Department of Buildings, OTDA, DOH, OSHA, and other regulatory standards. Lead fire safety, sanitation, and emergency preparedness protocols, and track and coordinate drills. Maintain and test fire alarms, extinguishers, and sprinkler systems. Emergency Response: Respond to facility-related emergencies (e.g., flooding, heating failure, power outage). Report and document all incidents in accordance with internal protocols. Budget & Procurement: Assist with the preparation and management of the facilities maintenance budget; Maintain inventory and equipment logs. Vendor & Contract Management: Act as owner’s representative for new construction projects; monitor security systems and be point of contact for security vendor; oversee contracts for waste management, extermination, laundry, elevator maintenance, etc.; ensure vendors are properly credentialed and meet performance standards. Recordkeeping & Reporting: Maintain records of inspections, repairs, work orders, equipment warranties, and compliance documentation; submit required reports to leadership, funders, and regulatory bodies as needed. Qualifications
Associate’s Degree (Bachelor’s preferred) in Healthcare Administration, Business, or related field. 3+ years of administrative, scheduling, or operations experience in a healthcare and/or shelter environment. Familiarity with FQHC, Article 28, PCMH, and HRSA standards preferred. Excellent organizational, interpersonal, and communication skills. Proficient in Microsoft Office Suite and electronic scheduling platforms (e.g., eClinicalWorks, Athenahealth, etc.). Strong problem-solving skills and ability to manage multiple priorities under pressure. Knowledge of NYC building codes, DHS standards, and nonprofit shelter operations; Knowledge of FQHC local, state, and federal regulatory requirements. Experience in facilities management, especially in residential or institutional settings. Ability to work under pressure and respond to emergencies promptly. Familiarity with work order systems and basic computer literacy. Work Environment
Standard office environment with hybrid or remote work flexibility as determined by organizational needs. Frequent interaction with clinic providers, operations managers, and administrative leadership. Significant local travel.
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Join to apply for the Facility Director (48318) role at Care For the Homeless. The Facility Director is responsible for the overall maintenance, safety, and regulatory compliance of the organization’s shelter and health center facilities, as well as project management and oversight of new construction and development. This dual-role position ensures that the physical environments are safe, functional, and in alignment with local, state, and federal standards, including those specific to shelters, healthcare settings, and FQHC operations. In collaboration with shelter and health service operation teams, key responsibilities include coordinating building maintenance and repairs, managing vendor contracts, overseeing environmental health and safety standards, and ensuring readiness for regulatory inspections (e.g., OSHA, HRSA, city shelter audits). This role also develops and implements operational protocols to support compliance with facility-related requirements, supports emergency preparedness, and contributes to quality improvement initiatives. Responsibilities
Facility Maintenance & Operations: Collaborate with shelter and clinical operation teams to ensure the proper maintenance, repairs, and cleanliness of the health center and shelter properties. Collaborate with onsite operations teams to manage preventive maintenance schedules for all mechanical, electrical, plumbing (MEP), HVAC systems, and appliances. Procure and coordinate with licensed vendor and contract services for repairs and inspections; maintain and disseminate list of approved vendors and contractors. Evaluate quality and cost-effectiveness of work of vendors and contractors, performing regular site visits to observe and evaluate quality of maintenance. Provide consultation and oversight to facility-based maintenance teams to assist them to perform their roles at the highest level. Act as point of contact with landlords to determine responsibilities as defined under leases. Staff Supervision: Supervise designated operation team members and work closely with shelter and clinical operation teams to coordinate responses to all sites to meet need. Collaborate with Risk & Compliance department to provide training and ensure staff compliance with health, safety, and shelter procedures. Health & Safety Compliance: Ensure shelters and health centers comply with NYC DHS, FDNY, Department of Buildings, OTDA, DOH, OSHA, and other regulatory standards. Lead fire safety, sanitation, and emergency preparedness protocols, and track and coordinate drills. Maintain and test fire alarms, extinguishers, and sprinkler systems. Emergency Response: Respond to facility-related emergencies (e.g., flooding, heating failure, power outage). Report and document all incidents in accordance with internal protocols. Budget & Procurement: Assist with the preparation and management of the facilities maintenance budget; Maintain inventory and equipment logs. Vendor & Contract Management: Act as owner’s representative for new construction projects; monitor security systems and be point of contact for security vendor; oversee contracts for waste management, extermination, laundry, elevator maintenance, etc.; ensure vendors are properly credentialed and meet performance standards. Recordkeeping & Reporting: Maintain records of inspections, repairs, work orders, equipment warranties, and compliance documentation; submit required reports to leadership, funders, and regulatory bodies as needed. Qualifications
Associate’s Degree (Bachelor’s preferred) in Healthcare Administration, Business, or related field. 3+ years of administrative, scheduling, or operations experience in a healthcare and/or shelter environment. Familiarity with FQHC, Article 28, PCMH, and HRSA standards preferred. Excellent organizational, interpersonal, and communication skills. Proficient in Microsoft Office Suite and electronic scheduling platforms (e.g., eClinicalWorks, Athenahealth, etc.). Strong problem-solving skills and ability to manage multiple priorities under pressure. Knowledge of NYC building codes, DHS standards, and nonprofit shelter operations; Knowledge of FQHC local, state, and federal regulatory requirements. Experience in facilities management, especially in residential or institutional settings. Ability to work under pressure and respond to emergencies promptly. Familiarity with work order systems and basic computer literacy. Work Environment
Standard office environment with hybrid or remote work flexibility as determined by organizational needs. Frequent interaction with clinic providers, operations managers, and administrative leadership. Significant local travel.
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