FourKites, Inc.
Overview
Join to apply for the
Manager, Customer Success
role at
FourKites, Inc. FourKites is looking for an extraordinary people leader who is customer obsessed and believes in our core values of one team, bias for action, attitude matters and extreme ownership. The FourKites Customer Success Team owns the overall customer relationship, providing the best experience and business consultancy. Our goal is to help customers recognize business value and prove ROI, and to be viewed as trusted partners who create raving fans that want to continue their partnership with FourKites. As the
Manager of Customer Success , you will lead a team of Customer Success Managers responsible for delivering a best-in-class customer experience. The team guides customers through their visibility journey and manages a book of accounts. Key metrics include Net Revenue Retention, Customer Satisfaction, Customer Health, and account growth. Your team will collaborate closely with Sales, Operations, Product and Leadership. The ideal candidate will be passionate about FourKites solutions, customer outcomes, and about leading, developing and inspiring a team that scales with our growth.
What you’ll be doing Development and manage a team of Customer Success Managers
Build and cultivate relationships with customer executives and champions of strategic accounts and serve as an escalation point for client conflict resolution as necessary
Partner with Customer Enablement to ensure CS Playbooks are being advanced based on our business growth and maturity
Provide direction, coaching and feedback to CSMs around day-to-day execution of CS Playbooks
Detailed management routines around account planning, business objectives, risk mitigation, and customer expansion
Understand and mitigate account risk and escalate to dependent functions as necessary
Enable Customer Growth Account Executives, Renewals Manager and CSMs to strategize on renewals and expansion opportunities
Hire, onboard, and develop team members to progress their career at FourKites
Contribute and lead a culture of customer success
Collaborate with other FourKites leaders to ensure one team approach to meet and exceed customer expectations
Who you are Manage and influence behavior through persuasion, negotiation, and consensus building
Understanding of value drivers in recurring revenue business models
Analytical and process-oriented mindset
Experience in a SaaS company or tech startup
Bachelor's degree or equivalent experience, MBA a plus
Enthusiastic and creative leader with the ability to inspire others
Demonstrated desire for continuous learning and improvement
Excellent communication and presentation skills
Preferred 7+ years’ experience in an account management, consulting or customer success
3+ years of directly managing customer-facing teams
Experience directly or indirectly working with freight management and supply chain
Who we are
FourKites, the leader in AI-driven supply chain transformation for global enterprises and pioneer of advanced real-time visibility, turns supply chain data into automated action. FourKites’ Intelligent Control Tower breaks down enterprise silos by creating a real-time digital twin of orders, shipments, inventory and assets. This comprehensive view, combined with AI-powered digital workers, enables companies to prevent disruptions, automate routine tasks, and optimize performance across their supply chain. FourKites processes over 3.2 million supply chain events daily — from purchase orders to final delivery — helping 1,600+ global brands prevent disruptions, make faster decisions and move from reactive tracking to proactive supply chain orchestration.
Working at FourKites
We provide competitive compensation with stock options, outstanding benefits and a collaborative culture for all employees around the globe, including:
5 global recharge days, in addition to standard holidays, and a hybrid, flexible approach to work.
Parental leave for all parents, an annual wellness stipend and volunteer days to support self care and care for others.
Opportunities throughout the year to learn and celebrate diversity.
Access to leading AI tools and foundation models, with the freedom to experiment and find creative ways to be more effective in your role
And we're always listening for new ways to support everyone in and out of the office.
If you are a California resident, here is our California Applicant Privacy Notice.
#J-18808-Ljbffr
Join to apply for the
Manager, Customer Success
role at
FourKites, Inc. FourKites is looking for an extraordinary people leader who is customer obsessed and believes in our core values of one team, bias for action, attitude matters and extreme ownership. The FourKites Customer Success Team owns the overall customer relationship, providing the best experience and business consultancy. Our goal is to help customers recognize business value and prove ROI, and to be viewed as trusted partners who create raving fans that want to continue their partnership with FourKites. As the
Manager of Customer Success , you will lead a team of Customer Success Managers responsible for delivering a best-in-class customer experience. The team guides customers through their visibility journey and manages a book of accounts. Key metrics include Net Revenue Retention, Customer Satisfaction, Customer Health, and account growth. Your team will collaborate closely with Sales, Operations, Product and Leadership. The ideal candidate will be passionate about FourKites solutions, customer outcomes, and about leading, developing and inspiring a team that scales with our growth.
What you’ll be doing Development and manage a team of Customer Success Managers
Build and cultivate relationships with customer executives and champions of strategic accounts and serve as an escalation point for client conflict resolution as necessary
Partner with Customer Enablement to ensure CS Playbooks are being advanced based on our business growth and maturity
Provide direction, coaching and feedback to CSMs around day-to-day execution of CS Playbooks
Detailed management routines around account planning, business objectives, risk mitigation, and customer expansion
Understand and mitigate account risk and escalate to dependent functions as necessary
Enable Customer Growth Account Executives, Renewals Manager and CSMs to strategize on renewals and expansion opportunities
Hire, onboard, and develop team members to progress their career at FourKites
Contribute and lead a culture of customer success
Collaborate with other FourKites leaders to ensure one team approach to meet and exceed customer expectations
Who you are Manage and influence behavior through persuasion, negotiation, and consensus building
Understanding of value drivers in recurring revenue business models
Analytical and process-oriented mindset
Experience in a SaaS company or tech startup
Bachelor's degree or equivalent experience, MBA a plus
Enthusiastic and creative leader with the ability to inspire others
Demonstrated desire for continuous learning and improvement
Excellent communication and presentation skills
Preferred 7+ years’ experience in an account management, consulting or customer success
3+ years of directly managing customer-facing teams
Experience directly or indirectly working with freight management and supply chain
Who we are
FourKites, the leader in AI-driven supply chain transformation for global enterprises and pioneer of advanced real-time visibility, turns supply chain data into automated action. FourKites’ Intelligent Control Tower breaks down enterprise silos by creating a real-time digital twin of orders, shipments, inventory and assets. This comprehensive view, combined with AI-powered digital workers, enables companies to prevent disruptions, automate routine tasks, and optimize performance across their supply chain. FourKites processes over 3.2 million supply chain events daily — from purchase orders to final delivery — helping 1,600+ global brands prevent disruptions, make faster decisions and move from reactive tracking to proactive supply chain orchestration.
Working at FourKites
We provide competitive compensation with stock options, outstanding benefits and a collaborative culture for all employees around the globe, including:
5 global recharge days, in addition to standard holidays, and a hybrid, flexible approach to work.
Parental leave for all parents, an annual wellness stipend and volunteer days to support self care and care for others.
Opportunities throughout the year to learn and celebrate diversity.
Access to leading AI tools and foundation models, with the freedom to experiment and find creative ways to be more effective in your role
And we're always listening for new ways to support everyone in and out of the office.
If you are a California resident, here is our California Applicant Privacy Notice.
#J-18808-Ljbffr