Kappaalphapsi1911
Director Patient Assistance Programs, Oncology and Specialty
Kappaalphapsi1911, Durham, North Carolina, United States, 27703
Overview
The Director, Patient Assistance and Access Solutions leads a team responsible for developing industry-leading patient assistance programs for GSK’s Specialty and Oncology portfolios. This role reports to the Senior Director, Patient Access Programs Foundation. The leader develops strategies to support the GSK Patient Access Programs Foundation (PAP) and oversees operations of these Patient Assistance Programs. The role requires ongoing external benchmarking and landscape analysis to meet patient needs within the associated disease states, scopes, designs, and builds programs to ensure patient access to GSK’s pipeline assets in Specialty and Oncology. The position oversees critical third-party vendor relationships required to deliver the assigned programs. Key Responsibilities
Leadership and Operational Excellence:
Manage development and day-to-day operations of GSK’s Specialty and Oncology Patient Assistance Programs (PAPs), ensuring operational excellence in support of patient needs.
Documentation and Training:
Manage the development and maintenance of SOPs, business rules, work instructions and training materials related to GSK Patient Assistance Programs.
Process Improvement:
Ensure integration and continuous improvement of PAP processes and systems to deliver an optimal patient experience.
Stakeholder Alignment:
Collaborate with stakeholders to implement best-in-class Patient Assistance Programs to meet eligible patient needs.
Forecasting and Supply Coordination:
Coordinate with trade, forecasting, and distribution teams to manage PAP forecasts and supply needs for Specialty and Oncology products.
Collateral and Communication Guidance:
Provide input for Patient Support collateral materials and service provider communications; participate in the review of materials and communications related to the PAPs.
Expertise and Training:
Contribute subject matter expertise to field training content development and initiatives as requested.
Budget Oversight:
Oversee program budgets for Specialty and Oncology PAPs, reviewing monthly invoicing and payments to assigned vendors.
Advisory Council Participation:
Serve as a member of the Patient Assistance Program Advisory Council, contributing to quarterly Board Meeting content.
Website Management:
Oversee development and updates of the GSK Foundation Website, coordinating with GSK Tech and PAP stakeholders for accuracy and timeliness.
Why You?
Basic Qualifications
Bachelor’s degree
6+ years of pharmaceutical experience with proven leadership in Patient Experience/Services/Support
5 years experience in health insurance processes, including eligibility, benefit verification, and prior authorization.
Preferred Qualifications
Master’s Degree
Experience working with 501C Charitable Foundations
Experience managing external partners with detailed process workflows, SOPs, and KPIs
Functional knowledge of health insurance and benefits (private and public payers), including HIPAA, insurance eligibility and benefit verification, securing insurance authorizations, appealing denials, and financial assistance
In-depth knowledge of pharmaceutical manufacturer compliance requirements and patient confidentiality (HIPAA)
Knowledge of patient assistance programs
Experience working in a matrixed environment
Work Environment
This role is hybrid, with a mix of remote work and on-site collaboration at GSK’s U.S. locations in Philadelphia, PA and Durham, NC. The ideal candidate should reside within a commutable distance of Philadelphia or Durham. Join us in making a difference for patients by leading programs that remove barriers to access and improve lives. GSK is an Equal Opportunity Employer. This ensures that all qualified applicants receive equal consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), military service or any basis prohibited under federal, state or local law. Why GSK?
Uniting science, technology and talent to get ahead of disease together. GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases to impact health at scale. People and patients around the world count on the medicines and vaccines we make, so we’re committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people. If you require an accommodation or other assistance to apply for a job at GSK, please contact the GSK Service Centre for assistance. GSK is an Equal Opportunity Employer. This ensures that all qualified applicants receive equal consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, military service or any basis prohibited by law. Please note that if you are a US Licensed Healthcare Professional, GSK may be required to capture and report expenses, as applicable, in the event you are afforded an interview for employment. For more information, please visit the CMS Open Payments website to learn more. PDN-9ff18f2e-4422-444d-b773-f7fbcb7bb8e6
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The Director, Patient Assistance and Access Solutions leads a team responsible for developing industry-leading patient assistance programs for GSK’s Specialty and Oncology portfolios. This role reports to the Senior Director, Patient Access Programs Foundation. The leader develops strategies to support the GSK Patient Access Programs Foundation (PAP) and oversees operations of these Patient Assistance Programs. The role requires ongoing external benchmarking and landscape analysis to meet patient needs within the associated disease states, scopes, designs, and builds programs to ensure patient access to GSK’s pipeline assets in Specialty and Oncology. The position oversees critical third-party vendor relationships required to deliver the assigned programs. Key Responsibilities
Leadership and Operational Excellence:
Manage development and day-to-day operations of GSK’s Specialty and Oncology Patient Assistance Programs (PAPs), ensuring operational excellence in support of patient needs.
Documentation and Training:
Manage the development and maintenance of SOPs, business rules, work instructions and training materials related to GSK Patient Assistance Programs.
Process Improvement:
Ensure integration and continuous improvement of PAP processes and systems to deliver an optimal patient experience.
Stakeholder Alignment:
Collaborate with stakeholders to implement best-in-class Patient Assistance Programs to meet eligible patient needs.
Forecasting and Supply Coordination:
Coordinate with trade, forecasting, and distribution teams to manage PAP forecasts and supply needs for Specialty and Oncology products.
Collateral and Communication Guidance:
Provide input for Patient Support collateral materials and service provider communications; participate in the review of materials and communications related to the PAPs.
Expertise and Training:
Contribute subject matter expertise to field training content development and initiatives as requested.
Budget Oversight:
Oversee program budgets for Specialty and Oncology PAPs, reviewing monthly invoicing and payments to assigned vendors.
Advisory Council Participation:
Serve as a member of the Patient Assistance Program Advisory Council, contributing to quarterly Board Meeting content.
Website Management:
Oversee development and updates of the GSK Foundation Website, coordinating with GSK Tech and PAP stakeholders for accuracy and timeliness.
Why You?
Basic Qualifications
Bachelor’s degree
6+ years of pharmaceutical experience with proven leadership in Patient Experience/Services/Support
5 years experience in health insurance processes, including eligibility, benefit verification, and prior authorization.
Preferred Qualifications
Master’s Degree
Experience working with 501C Charitable Foundations
Experience managing external partners with detailed process workflows, SOPs, and KPIs
Functional knowledge of health insurance and benefits (private and public payers), including HIPAA, insurance eligibility and benefit verification, securing insurance authorizations, appealing denials, and financial assistance
In-depth knowledge of pharmaceutical manufacturer compliance requirements and patient confidentiality (HIPAA)
Knowledge of patient assistance programs
Experience working in a matrixed environment
Work Environment
This role is hybrid, with a mix of remote work and on-site collaboration at GSK’s U.S. locations in Philadelphia, PA and Durham, NC. The ideal candidate should reside within a commutable distance of Philadelphia or Durham. Join us in making a difference for patients by leading programs that remove barriers to access and improve lives. GSK is an Equal Opportunity Employer. This ensures that all qualified applicants receive equal consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), military service or any basis prohibited under federal, state or local law. Why GSK?
Uniting science, technology and talent to get ahead of disease together. GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases to impact health at scale. People and patients around the world count on the medicines and vaccines we make, so we’re committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people. If you require an accommodation or other assistance to apply for a job at GSK, please contact the GSK Service Centre for assistance. GSK is an Equal Opportunity Employer. This ensures that all qualified applicants receive equal consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, military service or any basis prohibited by law. Please note that if you are a US Licensed Healthcare Professional, GSK may be required to capture and report expenses, as applicable, in the event you are afforded an interview for employment. For more information, please visit the CMS Open Payments website to learn more. PDN-9ff18f2e-4422-444d-b773-f7fbcb7bb8e6
#J-18808-Ljbffr