Scribble Ventures
Enterprise Account Manager
Scribble Ventures, San Francisco, California, United States, 94199
We are seeking an experienced
Enterprise Account Manager
to drive growth and retention within our existing customer portfolio for
Gridwise Analytics , our rapidly growing data and insights product. You'll own the full customer lifecycle — from onboarding to renewal to expansion — ensuring our enterprise clients maximize value from our proprietary gig mobility dataset. As a key member of our go-to-market team, you'll: Maximize customer lifetime value
through strategic account management and expansion initiatives. Drive renewals and prevent churn
by building deep, consultative relationships with key stakeholders. Identify and execute expansion opportunities
across our existing customer base in financial services, gig platforms, and automotive sectors. Act as the
voice of the customer
internally, partnering with Product and Engineering teams to ensure our roadmap meets client needs. This role reports directly to the
CEO
and requires
San Francisco-based presence
for optimal customer relationship management. What You'll Do
Customer Retention & Growth Drive renewal success
by building deep relationships with key stakeholders and ensuring contract continuity across your portfolio Identify and execute expansion opportunities
within existing accounts, including new data sets, additional markets, and enhanced service tiers Conduct strategic account reviews
and quarterly business reviews to demonstrate value and uncover growth potential Monitor account health metrics
and proactively address any risks to retention or satisfaction Relationship Management & Consultation Serve as the primary relationship owner
for high-value enterprise accounts in financial services, gig platforms, and automotive sectors Build executive-level relationships
and maintain regular touchpoints with C-suite and VP-level decision makers Act as a trusted advisor
on industry trends, data insights, and strategic initiatives that impact their business Coordinate cross-functional support
including data delivery, technical integrations, and custom reporting needs Strategic Account Planning & Execution Develop comprehensive account strategies
for each client, mapping stakeholders, understanding business priorities, and identifying expansion pathways Partner closely with Product and Engineering
to advocate for customer needs and influence roadmap priorities Collaborate with Marketing
on case studies, co-marketing opportunities, and industry events to showcase customer success Represent Gridwise
at client meetings, industry conferences, and executive briefings to strengthen relationships and market presence What We're Looking For
Experience & Track Record
5+ years of
enterprise account management or customer success experience
with a strong track record in data, analytics, SaaS, or recurring revenue businesses. Background in
Data-as-a-Service (DaaS)
account management strongly preferred. Consistent history of
achieving retention and expansion targets , with experience managing customer lifecycles and renewals. Account Management & Relationship Skills
Proven ability to
manage and grow enterprise customer portfolios
across multiple verticals and deal sizes. Expert at
building deep, consultative relationships
with executive stakeholders and maintaining long-term partnerships. Experience
identifying and executing expansion opportunities
within existing accounts, including upsells and cross-sells. Strong
customer advocacy skills
with a track record of preventing churn and driving satisfaction. Strategic & Consultative Approach
Customer-centric mindset
with ability to understand complex business challenges and position data solutions strategically. Experience conducting
quarterly business reviews
and strategic account planning sessions. Skilled at
translating customer feedback
into product requirements and internal process improvements. Ability to
simplify complex data concepts
and demonstrate clear ROI to enterprise buyers. Technical & Operational Fluency
Technically proficient in understanding analytics and data products; BI tool experience (e.g., Looker, Tableau) a plus. Familiarity with modern CRM and customer success platforms (HubSpot, Salesforce, Gainsight, etc.). Experience with
data delivery processes
and technical integration support. Personal Attributes
Relationship-focused
with exceptional interpersonal skills and emotional intelligence. Problem-solving orientation
with ability to navigate complex customer challenges and internal coordination. San Francisco-based
for optimal face-to-face customer relationship management (95% of customers located in SF). Thrives in a
fast-paced, startup environment
while maintaining a collaborative, team-first mindset. Revenue-focused
with strong business acumen and understanding of customer success metrics. Additional Expectations
Willingness to travel at least
25%
of the time for strategic customer meetings and industry events. Operates with
independence and accountability
while fostering cross-functional collaboration. Gridwise could be a good fit for you if you: Are a self-starter who enjoys having autonomy in how they work Want to work with authentic people who embody diversity and are true to ourselves Want to be at a company that values your professional growth and empowerment Are looking for a cohesive team that cares about each other’s well-being Why do people work at Gridwise? We are a remote-first culture - you work where you want and have flexibility on schedule You're surrounded by smart people who work their ass off - and have fun while doing it! Your work has a direct impact on the lives of gig workers and the way people and goods move at scale Your professional growth is one of our core company values and is invested in by us What we offer Work remotely from anywhere in the world (US hours) Competitive salary & equity 401(k) offering Work from home budget or paid membership at a remote coworking office Flexible hours & vacation policy (two-week minimum encouraged)
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Enterprise Account Manager
to drive growth and retention within our existing customer portfolio for
Gridwise Analytics , our rapidly growing data and insights product. You'll own the full customer lifecycle — from onboarding to renewal to expansion — ensuring our enterprise clients maximize value from our proprietary gig mobility dataset. As a key member of our go-to-market team, you'll: Maximize customer lifetime value
through strategic account management and expansion initiatives. Drive renewals and prevent churn
by building deep, consultative relationships with key stakeholders. Identify and execute expansion opportunities
across our existing customer base in financial services, gig platforms, and automotive sectors. Act as the
voice of the customer
internally, partnering with Product and Engineering teams to ensure our roadmap meets client needs. This role reports directly to the
CEO
and requires
San Francisco-based presence
for optimal customer relationship management. What You'll Do
Customer Retention & Growth Drive renewal success
by building deep relationships with key stakeholders and ensuring contract continuity across your portfolio Identify and execute expansion opportunities
within existing accounts, including new data sets, additional markets, and enhanced service tiers Conduct strategic account reviews
and quarterly business reviews to demonstrate value and uncover growth potential Monitor account health metrics
and proactively address any risks to retention or satisfaction Relationship Management & Consultation Serve as the primary relationship owner
for high-value enterprise accounts in financial services, gig platforms, and automotive sectors Build executive-level relationships
and maintain regular touchpoints with C-suite and VP-level decision makers Act as a trusted advisor
on industry trends, data insights, and strategic initiatives that impact their business Coordinate cross-functional support
including data delivery, technical integrations, and custom reporting needs Strategic Account Planning & Execution Develop comprehensive account strategies
for each client, mapping stakeholders, understanding business priorities, and identifying expansion pathways Partner closely with Product and Engineering
to advocate for customer needs and influence roadmap priorities Collaborate with Marketing
on case studies, co-marketing opportunities, and industry events to showcase customer success Represent Gridwise
at client meetings, industry conferences, and executive briefings to strengthen relationships and market presence What We're Looking For
Experience & Track Record
5+ years of
enterprise account management or customer success experience
with a strong track record in data, analytics, SaaS, or recurring revenue businesses. Background in
Data-as-a-Service (DaaS)
account management strongly preferred. Consistent history of
achieving retention and expansion targets , with experience managing customer lifecycles and renewals. Account Management & Relationship Skills
Proven ability to
manage and grow enterprise customer portfolios
across multiple verticals and deal sizes. Expert at
building deep, consultative relationships
with executive stakeholders and maintaining long-term partnerships. Experience
identifying and executing expansion opportunities
within existing accounts, including upsells and cross-sells. Strong
customer advocacy skills
with a track record of preventing churn and driving satisfaction. Strategic & Consultative Approach
Customer-centric mindset
with ability to understand complex business challenges and position data solutions strategically. Experience conducting
quarterly business reviews
and strategic account planning sessions. Skilled at
translating customer feedback
into product requirements and internal process improvements. Ability to
simplify complex data concepts
and demonstrate clear ROI to enterprise buyers. Technical & Operational Fluency
Technically proficient in understanding analytics and data products; BI tool experience (e.g., Looker, Tableau) a plus. Familiarity with modern CRM and customer success platforms (HubSpot, Salesforce, Gainsight, etc.). Experience with
data delivery processes
and technical integration support. Personal Attributes
Relationship-focused
with exceptional interpersonal skills and emotional intelligence. Problem-solving orientation
with ability to navigate complex customer challenges and internal coordination. San Francisco-based
for optimal face-to-face customer relationship management (95% of customers located in SF). Thrives in a
fast-paced, startup environment
while maintaining a collaborative, team-first mindset. Revenue-focused
with strong business acumen and understanding of customer success metrics. Additional Expectations
Willingness to travel at least
25%
of the time for strategic customer meetings and industry events. Operates with
independence and accountability
while fostering cross-functional collaboration. Gridwise could be a good fit for you if you: Are a self-starter who enjoys having autonomy in how they work Want to work with authentic people who embody diversity and are true to ourselves Want to be at a company that values your professional growth and empowerment Are looking for a cohesive team that cares about each other’s well-being Why do people work at Gridwise? We are a remote-first culture - you work where you want and have flexibility on schedule You're surrounded by smart people who work their ass off - and have fun while doing it! Your work has a direct impact on the lives of gig workers and the way people and goods move at scale Your professional growth is one of our core company values and is invested in by us What we offer Work remotely from anywhere in the world (US hours) Competitive salary & equity 401(k) offering Work from home budget or paid membership at a remote coworking office Flexible hours & vacation policy (two-week minimum encouraged)
#J-18808-Ljbffr