BioSpace
Technical Account Manager, Reagent Services
BioSpace, Chicago, Illinois, United States, 60290
Overview
The Technical Account Manager provides account management and high-level technical support to customers, serving as the primary technical source for supporting sales/marketing activities. The Technical Account Manager takes full responsibility of the daily operation of customer service function to strengthen customer relationships and ensure customer satisfaction. The focus of work is in project management, project design, and proactive account management. While this role is remote, we are seeking someone based in Central/Mid-West US to be able to better provide support to our clients. The estimated salary range is $80,000 - $88,000, based on experience level. About the Company
GenScript Biotech Corporation (Stock Code: 1548.HK) is a global biotechnology group with a presence across North America, Europe, the Greater China, and Asia Pacific. GenScript operates as a Life Science CRO with products and services spanning gene synthesis, enzyme and synthetic biology products, biologics development and manufacturing, and cell therapy. ProBio provides end-to-end CDMO services from drug discovery to commercialization, including cell and gene therapy, vaccines, biologics discovery, and antibody protein drugs. GenScript USA Inc./ProBio Inc. is an equal opportunity/affirmative action employer committed to a diverse and inclusive workforce. GenScript maintains a drug-free workplace. Applicants will be contacted through verified application sources only and personal information will not be requested via email or other platforms. Responsibilities
Provide primary business, technical and product/service advice to customers, including providing effective solutions to project inquiries and generating price quotes for project design Analyze customers’ needs, resolve troubleshooting and/or complaints with technical issues, and advise on additional services and product solutions when necessary Identify potential areas of concern for customers and make recommendations based on current and future needs during the relationship Maintain close communication with customers and facilitate communication with technical support when necessary Collaborate with internal teams/departments to achieve sustainable growth Organize and provide training for internal sales and external distributors by delivering presentations or demos Qualifications
The ideal candidate holds a PhD in a relevant life science discipline, such as cell biology, immunology, molecular biology and peptide therapeutics Exceptional verbal and written communication and presentation skills Must be customer-centered and proactive/action-oriented Excellent analytical and problem-solving skills, with the ability to grasp new concepts quickly Strong organization skills with great attention to detail Enjoy working in a fast-paced and team-oriented environment Job Details
Seniority level: Mid-Senior level Employment type: Full-time Job function: Sales and Business Development Industries: Internet News
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The Technical Account Manager provides account management and high-level technical support to customers, serving as the primary technical source for supporting sales/marketing activities. The Technical Account Manager takes full responsibility of the daily operation of customer service function to strengthen customer relationships and ensure customer satisfaction. The focus of work is in project management, project design, and proactive account management. While this role is remote, we are seeking someone based in Central/Mid-West US to be able to better provide support to our clients. The estimated salary range is $80,000 - $88,000, based on experience level. About the Company
GenScript Biotech Corporation (Stock Code: 1548.HK) is a global biotechnology group with a presence across North America, Europe, the Greater China, and Asia Pacific. GenScript operates as a Life Science CRO with products and services spanning gene synthesis, enzyme and synthetic biology products, biologics development and manufacturing, and cell therapy. ProBio provides end-to-end CDMO services from drug discovery to commercialization, including cell and gene therapy, vaccines, biologics discovery, and antibody protein drugs. GenScript USA Inc./ProBio Inc. is an equal opportunity/affirmative action employer committed to a diverse and inclusive workforce. GenScript maintains a drug-free workplace. Applicants will be contacted through verified application sources only and personal information will not be requested via email or other platforms. Responsibilities
Provide primary business, technical and product/service advice to customers, including providing effective solutions to project inquiries and generating price quotes for project design Analyze customers’ needs, resolve troubleshooting and/or complaints with technical issues, and advise on additional services and product solutions when necessary Identify potential areas of concern for customers and make recommendations based on current and future needs during the relationship Maintain close communication with customers and facilitate communication with technical support when necessary Collaborate with internal teams/departments to achieve sustainable growth Organize and provide training for internal sales and external distributors by delivering presentations or demos Qualifications
The ideal candidate holds a PhD in a relevant life science discipline, such as cell biology, immunology, molecular biology and peptide therapeutics Exceptional verbal and written communication and presentation skills Must be customer-centered and proactive/action-oriented Excellent analytical and problem-solving skills, with the ability to grasp new concepts quickly Strong organization skills with great attention to detail Enjoy working in a fast-paced and team-oriented environment Job Details
Seniority level: Mid-Senior level Employment type: Full-time Job function: Sales and Business Development Industries: Internet News
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