Four Seasons Hotels Ltd
Assistant Director of Residences
Four Seasons Hotels Ltd, San Francisco, California, United States, 94199
Overview
Assistant Director of Residences at the Four Seasons Private Residences located at 706 Mission Street, San Francisco. This is a full-time role. About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who strive to be better, push to new heights, and treat each other with respect. Our team members create experiences for guests, residents, and partners through a commitment to luxury with genuine heart. We focus on a world-class employee experience and company culture to enable our people to deliver exceptional guest experiences. Our purpose is to create lasting impressions by connecting with people and the world around us. About the location: The Four Seasons Private Residences at 706 Mission Street invites you to start your career with us. We are looking for individuals with the right skills, attitude, passion to provide intuitive service, and a team-focused mindset. We offer a luxury lifestyle for our residents and a guiding principle based on the Golden Rule. We offer excellent benefits including: Annual salary range: $100k - $110k Medical, dental, and vision coverage 401(k) retirement plan with matching New parental leave Paid holidays, vacation, and sick pay Lunch stipend Main scope of duties
The Assistant Director of Residences, in coordination with the Director of Residences, directs and supervises the dedicated team to ensure smooth, efficient, and standard operation of the Residences. Acts as the Manager on Duty, providing managerial and administrative support including coordinating move-in and interior decorating/finishing procedures for unit owners, conducting orientation for new unit owners, handling day-to-day operations, keeping and filing records, maintaining logs related to expenses, and supervising the day-to-day operations of the resident-only lounge. Maintains daily contact with individual unit owners, responds to queries, and resolves issues arising from operations. Assist in people management (e.g., hiring and training all Residence team members, payroll, schedules, regular performance feedback). Assist with financial management requirements (e.g., annual budget, track resident spend, a la carte service). In the absence of the Director of Residences, be the first point of contact for homeowner/tenant needs and concerns, ensuring the highest level of service and responsiveness. Coordinate and manage day-to-day operations of the residences; oversee resident events in common areas on the amenity floor or in-unit; assist with purchase orders. Assist with new homeowner orientations to the residences; ensure all required policies and procedures are understood and signed. Responsible for all supplies inventory, departmental equipment and stationery; coordinate and maintain as required, ensuring adequate departmental supplies are ordered under strict cost control. Support Concierge team in a la carte requests and coordination. Assist the Director of Residences and Facilities Manager in maintaining homeowner assets through weekly/monthly walk-throughs to support the preventative maintenance program for common area spaces. Develop service improvement ideas, policies, and procedures and implement with approval of the Director of Residences. Lead training between the Residential Division and supporting property departments to ensure service requests from private residence homeowners and tenants are understood and completed to the highest standards. Lead and coordinate services with third-party vendors (e.g., Valet Parking, Flower/Decoration, Cleaners, etc.). Leads residential recognition efforts – maintain homeowner profiles with up-to-date information; serve as Elite contact. Handle all resident interactions with hospitality and professionalism; resolve resident complaints; assist residents with property services, in-house events, directions, local attractions, pre-arrival needs, etc. Familiarize with legal and governance responsibilities of the Property Manager, Property Owners, and Operator; address conflicts in keeping with project governing documents. Lead Employee engagement efforts (chair of the Great Places To Work Committee in conjunction with Director of Residences); oversee monthly employee activations. Stay informed of current laws and regulations as they relate to the California Civil Code, Employment Code, and other local laws, particularly regarding residents, visitors, and employee rights. Participate in implementation of the property's fire and Emergency plan. Work closely with leadership team (finance, security, maintenance) for overall satisfaction and safety of residents, guests, vendors, and employees. Oversee the residential lounge and services. Skills and competencies
Fluent in English, written and verbal Post-secondary education or equivalent experience Previous luxury hospitality or residential experience required Strong mathematical skills J-18808-Ljbffr
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Assistant Director of Residences at the Four Seasons Private Residences located at 706 Mission Street, San Francisco. This is a full-time role. About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who strive to be better, push to new heights, and treat each other with respect. Our team members create experiences for guests, residents, and partners through a commitment to luxury with genuine heart. We focus on a world-class employee experience and company culture to enable our people to deliver exceptional guest experiences. Our purpose is to create lasting impressions by connecting with people and the world around us. About the location: The Four Seasons Private Residences at 706 Mission Street invites you to start your career with us. We are looking for individuals with the right skills, attitude, passion to provide intuitive service, and a team-focused mindset. We offer a luxury lifestyle for our residents and a guiding principle based on the Golden Rule. We offer excellent benefits including: Annual salary range: $100k - $110k Medical, dental, and vision coverage 401(k) retirement plan with matching New parental leave Paid holidays, vacation, and sick pay Lunch stipend Main scope of duties
The Assistant Director of Residences, in coordination with the Director of Residences, directs and supervises the dedicated team to ensure smooth, efficient, and standard operation of the Residences. Acts as the Manager on Duty, providing managerial and administrative support including coordinating move-in and interior decorating/finishing procedures for unit owners, conducting orientation for new unit owners, handling day-to-day operations, keeping and filing records, maintaining logs related to expenses, and supervising the day-to-day operations of the resident-only lounge. Maintains daily contact with individual unit owners, responds to queries, and resolves issues arising from operations. Assist in people management (e.g., hiring and training all Residence team members, payroll, schedules, regular performance feedback). Assist with financial management requirements (e.g., annual budget, track resident spend, a la carte service). In the absence of the Director of Residences, be the first point of contact for homeowner/tenant needs and concerns, ensuring the highest level of service and responsiveness. Coordinate and manage day-to-day operations of the residences; oversee resident events in common areas on the amenity floor or in-unit; assist with purchase orders. Assist with new homeowner orientations to the residences; ensure all required policies and procedures are understood and signed. Responsible for all supplies inventory, departmental equipment and stationery; coordinate and maintain as required, ensuring adequate departmental supplies are ordered under strict cost control. Support Concierge team in a la carte requests and coordination. Assist the Director of Residences and Facilities Manager in maintaining homeowner assets through weekly/monthly walk-throughs to support the preventative maintenance program for common area spaces. Develop service improvement ideas, policies, and procedures and implement with approval of the Director of Residences. Lead training between the Residential Division and supporting property departments to ensure service requests from private residence homeowners and tenants are understood and completed to the highest standards. Lead and coordinate services with third-party vendors (e.g., Valet Parking, Flower/Decoration, Cleaners, etc.). Leads residential recognition efforts – maintain homeowner profiles with up-to-date information; serve as Elite contact. Handle all resident interactions with hospitality and professionalism; resolve resident complaints; assist residents with property services, in-house events, directions, local attractions, pre-arrival needs, etc. Familiarize with legal and governance responsibilities of the Property Manager, Property Owners, and Operator; address conflicts in keeping with project governing documents. Lead Employee engagement efforts (chair of the Great Places To Work Committee in conjunction with Director of Residences); oversee monthly employee activations. Stay informed of current laws and regulations as they relate to the California Civil Code, Employment Code, and other local laws, particularly regarding residents, visitors, and employee rights. Participate in implementation of the property's fire and Emergency plan. Work closely with leadership team (finance, security, maintenance) for overall satisfaction and safety of residents, guests, vendors, and employees. Oversee the residential lounge and services. Skills and competencies
Fluent in English, written and verbal Post-secondary education or equivalent experience Previous luxury hospitality or residential experience required Strong mathematical skills J-18808-Ljbffr
#J-18808-Ljbffr