Via Transportation Inc
Paratransit General Manager
Via Transportation Inc, Los Angeles, California, United States, 90079
Overview
Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals. As
Paratransit
General Manager , you will manage a first-of-its-kind paratransit service while gaining exposure to a fast-paced tech company. This is not a role where you will be following a playbook; you will be building the plane while flying it—making it a challenging people-facing role that spans entrepreneurship, business development and operations management. What You'll Do: Manage the on-site daily operations of Via’s service on behalf of our partner Prioritize operational issues as a real-time point of contact for drivers and dispatchers and provide creative solutions for scheduling a round-the-clock team Manage and mentor a large on-site team of dispatchers, shift managers, maintenance staff, and IT staff Be the face of the operation; develop relationships with drivers, customers, community leaders, and local organizations Liaise closely with Via senior management and Via’s external partners Develop clear metrics for the team and visibility into results against KPIs and priorities on a weekly basis Prepare reports and analyze data to improve operational processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction Ensure compliance with all relevant federal, state, local and company policies, procedures and regulations on service operations Lead, coach and develop an engaged team of drivers, fostering a collaborative, cohesive, and energetic environment Who You Are: Experienced operations manager with at least 8–10 years of experience and a Bachelor's degree Minimum of 5 years’ experience in ADA paratransit operations Transit and Paratransit Management certificate Independent self-starter who thrives in fast-paced environments, assumes a high level of responsibility, and seeks creative solutions Savvy and tactful communicator who can adapt tone to different situations Aim to foster a culture committed to providing world-class customer service Detail-oriented executor who is action-oriented and comfortable operating autonomously Flexible and adaptable, able to adjust to rapid change and make things work on the fly Proven track record of managing teams (3–5+ years) and developing people; able to motivate and get the best work from others Effective at managing multiple tasks simultaneously; able to delegate, prioritize, and take responsibility Compensation and Benefits: Final salary determined by experience, knowledge, and skills; salary reflects but does not include equity or variable pay where applicable Salary Range: $160,000 – $200,000 per year Generous and comprehensive benefits package, including free medical plans and 401K matching We’re Via, and we build technology that changes the way the world moves. Our mission is to create modern and efficient public transportation systems that provide greater access to jobs, healthcare, and education. With our best-in-class suite of products, we make transit thrive. Our teams of world-class engineers, data scientists, product managers, operations specialists, marketers, transit experts and more bring cutting-edge AI-powered software and innovative technology-enabled operations to our partners across the globe. Founded in 2012, Via builds solutions to digitize, automate, and enable data-driven decision making for transportation networks including fixed-route buses, microtransit, paratransit, school buses, and more. If you’re excited to be at the forefront of modernizing the future of transportation, are solving tough problems, and are passionate about transit, we are the place for you. Even if your past experience doesn’t align perfectly with every qualification, we encourage you to apply. You may be the right candidate for this or other opportunities. Ready to join the ride? Via is an equal opportunity employer.
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Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals. As
Paratransit
General Manager , you will manage a first-of-its-kind paratransit service while gaining exposure to a fast-paced tech company. This is not a role where you will be following a playbook; you will be building the plane while flying it—making it a challenging people-facing role that spans entrepreneurship, business development and operations management. What You'll Do: Manage the on-site daily operations of Via’s service on behalf of our partner Prioritize operational issues as a real-time point of contact for drivers and dispatchers and provide creative solutions for scheduling a round-the-clock team Manage and mentor a large on-site team of dispatchers, shift managers, maintenance staff, and IT staff Be the face of the operation; develop relationships with drivers, customers, community leaders, and local organizations Liaise closely with Via senior management and Via’s external partners Develop clear metrics for the team and visibility into results against KPIs and priorities on a weekly basis Prepare reports and analyze data to improve operational processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction Ensure compliance with all relevant federal, state, local and company policies, procedures and regulations on service operations Lead, coach and develop an engaged team of drivers, fostering a collaborative, cohesive, and energetic environment Who You Are: Experienced operations manager with at least 8–10 years of experience and a Bachelor's degree Minimum of 5 years’ experience in ADA paratransit operations Transit and Paratransit Management certificate Independent self-starter who thrives in fast-paced environments, assumes a high level of responsibility, and seeks creative solutions Savvy and tactful communicator who can adapt tone to different situations Aim to foster a culture committed to providing world-class customer service Detail-oriented executor who is action-oriented and comfortable operating autonomously Flexible and adaptable, able to adjust to rapid change and make things work on the fly Proven track record of managing teams (3–5+ years) and developing people; able to motivate and get the best work from others Effective at managing multiple tasks simultaneously; able to delegate, prioritize, and take responsibility Compensation and Benefits: Final salary determined by experience, knowledge, and skills; salary reflects but does not include equity or variable pay where applicable Salary Range: $160,000 – $200,000 per year Generous and comprehensive benefits package, including free medical plans and 401K matching We’re Via, and we build technology that changes the way the world moves. Our mission is to create modern and efficient public transportation systems that provide greater access to jobs, healthcare, and education. With our best-in-class suite of products, we make transit thrive. Our teams of world-class engineers, data scientists, product managers, operations specialists, marketers, transit experts and more bring cutting-edge AI-powered software and innovative technology-enabled operations to our partners across the globe. Founded in 2012, Via builds solutions to digitize, automate, and enable data-driven decision making for transportation networks including fixed-route buses, microtransit, paratransit, school buses, and more. If you’re excited to be at the forefront of modernizing the future of transportation, are solving tough problems, and are passionate about transit, we are the place for you. Even if your past experience doesn’t align perfectly with every qualification, we encourage you to apply. You may be the right candidate for this or other opportunities. Ready to join the ride? Via is an equal opportunity employer.
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