EY
Technology Consulting - Managed Services - ServiceNow & Service Management - Sen
EY, Seattle, Washington, us, 98127
Overview
Technology Consulting - Managed Services - ServiceNow & Service Management - Senior Manager at EY Location: Anywhere in Country At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Responsibilities
Lead the implementation and ongoing management of ServiceNow solutions across ITSM, ITOM, HRSD, and other modules. Oversee service delivery operations, ensuring alignment with SLAs, KPIs, and client expectations. Collaborate with clients to define service management strategies and transformation roadmaps. Ensure seamless integration of ServiceNow with other enterprise platforms (e.g., CMDB, cloud infrastructure, ERP systems). Design scalable and secure ServiceNow architectures tailored to client needs. Lead platform upgrades, module deployments, and custom development initiatives. Drive automation, AI/ML, and analytics capabilities within ServiceNow workflows. Ensure compliance with ITIL, ISO, and other service management standards. Manage global delivery teams and offshore resources to support 24/7 service operations. Implement governance models, operational playbooks, and continuous improvement frameworks. Monitor platform performance, incident resolution, and change management processes. Lead cross-functional teams including architects, developers, analysts, and service managers. Mentor and coach team members, fostering a culture of excellence and innovation. Support talent acquisition and capability building across the ServiceNow practice. Support go-to-market strategy for ServiceNow services within EY’s Managed Services portfolio. Lead proposal development, solutioning, and client presentations. Contribute to thought leadership, industry events, and EY’s service management community. Qualifications
Required:
Bachelor’s degree in Computer Science, Information Systems, or related field. 12+ years of experience in IT service management and enterprise platform delivery. 8+ years of hands-on experience with ServiceNow implementations and operations. Strong understanding of ITIL, DevOps, and Agile methodologies. Experience in managed services or long-term service delivery models. Ideally, you’ll also have : Master’s degree or MBA. ServiceNow certifications (e.g., Certified System Administrator, Implementation Specialist, Technical Architect). Experience with modules like ITOM, HRSD, SecOps, IRM, and CSM. Familiarity with cloud platforms (AWS, Azure, GCP) and integration tools (MuleSoft, Dell Boomi). What We Offer
At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more. We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $151,500 to $346,000. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $181,800 to $393,200. Individual salaries within those ranges are determined through education, experience, knowledge, skills and geography. Total Rewards includes medical and dental coverage, pension and 401(k) plans, and paid time off options. Hybrid work model: most client-serving roles are expected to work in person 40-60% of the time over an engagement, project, or year. Flexible vacation policy and designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence as needed for well-being. Are you ready to shape your future with confidence? Apply today. EY accepts applications on an ongoing basis. For those living in California, please click here for additional information. EY is an equal employment opportunity employer. EY provides reasonable accommodation to qualified individuals with disabilities, including veterans with disabilities. If you need assistance applying online or require accommodation during the application process, please contact EY’s Talent Shared Services Team. Seniority level
Mid-Senior level Employment type
Full-time Job function
Information Technology Industries
Professional Services
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Technology Consulting - Managed Services - ServiceNow & Service Management - Senior Manager at EY Location: Anywhere in Country At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Responsibilities
Lead the implementation and ongoing management of ServiceNow solutions across ITSM, ITOM, HRSD, and other modules. Oversee service delivery operations, ensuring alignment with SLAs, KPIs, and client expectations. Collaborate with clients to define service management strategies and transformation roadmaps. Ensure seamless integration of ServiceNow with other enterprise platforms (e.g., CMDB, cloud infrastructure, ERP systems). Design scalable and secure ServiceNow architectures tailored to client needs. Lead platform upgrades, module deployments, and custom development initiatives. Drive automation, AI/ML, and analytics capabilities within ServiceNow workflows. Ensure compliance with ITIL, ISO, and other service management standards. Manage global delivery teams and offshore resources to support 24/7 service operations. Implement governance models, operational playbooks, and continuous improvement frameworks. Monitor platform performance, incident resolution, and change management processes. Lead cross-functional teams including architects, developers, analysts, and service managers. Mentor and coach team members, fostering a culture of excellence and innovation. Support talent acquisition and capability building across the ServiceNow practice. Support go-to-market strategy for ServiceNow services within EY’s Managed Services portfolio. Lead proposal development, solutioning, and client presentations. Contribute to thought leadership, industry events, and EY’s service management community. Qualifications
Required:
Bachelor’s degree in Computer Science, Information Systems, or related field. 12+ years of experience in IT service management and enterprise platform delivery. 8+ years of hands-on experience with ServiceNow implementations and operations. Strong understanding of ITIL, DevOps, and Agile methodologies. Experience in managed services or long-term service delivery models. Ideally, you’ll also have : Master’s degree or MBA. ServiceNow certifications (e.g., Certified System Administrator, Implementation Specialist, Technical Architect). Experience with modules like ITOM, HRSD, SecOps, IRM, and CSM. Familiarity with cloud platforms (AWS, Azure, GCP) and integration tools (MuleSoft, Dell Boomi). What We Offer
At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more. We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $151,500 to $346,000. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $181,800 to $393,200. Individual salaries within those ranges are determined through education, experience, knowledge, skills and geography. Total Rewards includes medical and dental coverage, pension and 401(k) plans, and paid time off options. Hybrid work model: most client-serving roles are expected to work in person 40-60% of the time over an engagement, project, or year. Flexible vacation policy and designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence as needed for well-being. Are you ready to shape your future with confidence? Apply today. EY accepts applications on an ongoing basis. For those living in California, please click here for additional information. EY is an equal employment opportunity employer. EY provides reasonable accommodation to qualified individuals with disabilities, including veterans with disabilities. If you need assistance applying online or require accommodation during the application process, please contact EY’s Talent Shared Services Team. Seniority level
Mid-Senior level Employment type
Full-time Job function
Information Technology Industries
Professional Services
#J-18808-Ljbffr