Knight Commercial
Overview
Knight Commercial seeks an experienced, results-driven General Manager (GM) to lead and oversee all operations within their designated region, including business growth, project management, and team performance. This key leadership position requires a balance of strategic oversight, brand ambassadorship, and operational excellence. The GM will be responsible for driving revenue and profitability, fostering a high-performance culture, expanding market presence, and ensuring top-tier performance across all teams, including sales, restoration estimating, operations, and construction. The ideal candidate will combine a deep understanding of the restoration and insurance industry with exceptional leadership, business development, and financial management skills. Key Responsibilities
Team Leadership & Development:
Lead, mentor, and inspire a high-performing team of business development, project managers, estimators, and field staff. Foster a positive and collaborative work culture while driving results through regular coaching, performance reviews, and team development. Strategic Planning & Execution:
Collaborate with senior leadership to define and implement the company’s strategic vision in the region. Focus on operational excellence, revenue growth, and market penetration, ensuring that all projects align with the company’s goals and core values. Revenue & Profitability:
Drive personal and team sales growth, consistently meeting/exceeding revenue goals and gross profit targets. Develop and execute strategic business development plans to expand market presence and capture new business opportunities. Project Oversight & Quality Assurance:
Oversee and provide guidance for all regional projects to ensure quality standards, safety protocols, and deadlines are met. Manage resources to ensure efficient execution of projects, from initial emergency response to estimation, contract signing, profitable operations/execution through completion, cash collection, and job closure. Client Relationship Management:
Build and maintain strong relationships with clients, insurance partners, and key stakeholders. Ensure exceptional customer service, aiming for strong client retention and repeat business. Budgeting & Financial Management:
Approve budgets, track financial performance, and oversee the financial aspects of regional projects, ensuring that expected profitability is achieved and costs are controlled. Operational Excellence:
Regularly review and adjust regional marketing, operations, and sales strategies to optimize revenue generation and project execution. Compliance & Safety:
Ensure compliance with safety regulations, environmental standards, and company policies. Conduct safety training and audits to maintain a safe work environment. General Manager Qualifications
Experience:
7+ years of experience in management roles, with at least 3 years in the commercial restoration, construction, or related industries. Previous experience managing P&L responsibilities is essential. Sales and Business Development:
Demonstrated ability to grow regional sales, expand market share, and develop strategic partnerships within the restoration and construction industries. Strong networking capabilities, with experience developing a robust pipeline of potential clients and projects. Leadership:
Experience in managing diverse teams and developing talent. Skilled in recruitment, employee training, and performance management; ability to foster a positive work culture, encouraging collaboration, innovation, and accountability. Industry Knowledge:
Deep understanding of the commercial restoration, construction, and insurance industries, including knowledge of restoration estimating, project execution, and risk management. Familiarity with local, state, and federal regulations related to construction, safety, and environmental standards. Education:
Bachelor's Degree (Preferred) Strategic & Operational Thinking:
Strong business acumen with the ability to develop and implement both strategic and tactical plans that drive growth and operational efficiency and profitability. Problem Solving & Decision Making:
Ability to assess situations, identify challenges, and make timely, effective decisions to resolve issues. Continuous Improvement:
Regularly gather feedback from teams, clients, and stakeholders to identify areas for improvement and implement necessary changes to enhance operational efficiency and client satisfaction. Financial Management:
Proven ability to manage budgets, forecast expenses, and drive profitability while ensuring financial sustainability. Change Management:
Ability to lead and manage change initiatives effectively, ensuring smooth transitions and maintaining employee engagement during periods of growth and organizational change. Compensation
Base Pay Range:
$130,000 to $155,000 Bonus Structure:
Up to 30-40% of Base Pay Commissions:
8% of Net Income on all Jobs personally sourced Job Type & Travel
Travel:
While this is not a travel-centric role, occasional travel may be required for client meetings, project oversight, and regional business development. Fieldwork:
Significant time will be spent on job sites, collaborating with field teams and ensuring quality control and safety. Seniority level
Director Employment type
Full-time Job function
Management, Project Management, and Sales Industries: Facilities Services, Construction, and Insurance
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Knight Commercial seeks an experienced, results-driven General Manager (GM) to lead and oversee all operations within their designated region, including business growth, project management, and team performance. This key leadership position requires a balance of strategic oversight, brand ambassadorship, and operational excellence. The GM will be responsible for driving revenue and profitability, fostering a high-performance culture, expanding market presence, and ensuring top-tier performance across all teams, including sales, restoration estimating, operations, and construction. The ideal candidate will combine a deep understanding of the restoration and insurance industry with exceptional leadership, business development, and financial management skills. Key Responsibilities
Team Leadership & Development:
Lead, mentor, and inspire a high-performing team of business development, project managers, estimators, and field staff. Foster a positive and collaborative work culture while driving results through regular coaching, performance reviews, and team development. Strategic Planning & Execution:
Collaborate with senior leadership to define and implement the company’s strategic vision in the region. Focus on operational excellence, revenue growth, and market penetration, ensuring that all projects align with the company’s goals and core values. Revenue & Profitability:
Drive personal and team sales growth, consistently meeting/exceeding revenue goals and gross profit targets. Develop and execute strategic business development plans to expand market presence and capture new business opportunities. Project Oversight & Quality Assurance:
Oversee and provide guidance for all regional projects to ensure quality standards, safety protocols, and deadlines are met. Manage resources to ensure efficient execution of projects, from initial emergency response to estimation, contract signing, profitable operations/execution through completion, cash collection, and job closure. Client Relationship Management:
Build and maintain strong relationships with clients, insurance partners, and key stakeholders. Ensure exceptional customer service, aiming for strong client retention and repeat business. Budgeting & Financial Management:
Approve budgets, track financial performance, and oversee the financial aspects of regional projects, ensuring that expected profitability is achieved and costs are controlled. Operational Excellence:
Regularly review and adjust regional marketing, operations, and sales strategies to optimize revenue generation and project execution. Compliance & Safety:
Ensure compliance with safety regulations, environmental standards, and company policies. Conduct safety training and audits to maintain a safe work environment. General Manager Qualifications
Experience:
7+ years of experience in management roles, with at least 3 years in the commercial restoration, construction, or related industries. Previous experience managing P&L responsibilities is essential. Sales and Business Development:
Demonstrated ability to grow regional sales, expand market share, and develop strategic partnerships within the restoration and construction industries. Strong networking capabilities, with experience developing a robust pipeline of potential clients and projects. Leadership:
Experience in managing diverse teams and developing talent. Skilled in recruitment, employee training, and performance management; ability to foster a positive work culture, encouraging collaboration, innovation, and accountability. Industry Knowledge:
Deep understanding of the commercial restoration, construction, and insurance industries, including knowledge of restoration estimating, project execution, and risk management. Familiarity with local, state, and federal regulations related to construction, safety, and environmental standards. Education:
Bachelor's Degree (Preferred) Strategic & Operational Thinking:
Strong business acumen with the ability to develop and implement both strategic and tactical plans that drive growth and operational efficiency and profitability. Problem Solving & Decision Making:
Ability to assess situations, identify challenges, and make timely, effective decisions to resolve issues. Continuous Improvement:
Regularly gather feedback from teams, clients, and stakeholders to identify areas for improvement and implement necessary changes to enhance operational efficiency and client satisfaction. Financial Management:
Proven ability to manage budgets, forecast expenses, and drive profitability while ensuring financial sustainability. Change Management:
Ability to lead and manage change initiatives effectively, ensuring smooth transitions and maintaining employee engagement during periods of growth and organizational change. Compensation
Base Pay Range:
$130,000 to $155,000 Bonus Structure:
Up to 30-40% of Base Pay Commissions:
8% of Net Income on all Jobs personally sourced Job Type & Travel
Travel:
While this is not a travel-centric role, occasional travel may be required for client meetings, project oversight, and regional business development. Fieldwork:
Significant time will be spent on job sites, collaborating with field teams and ensuring quality control and safety. Seniority level
Director Employment type
Full-time Job function
Management, Project Management, and Sales Industries: Facilities Services, Construction, and Insurance
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