Chenega MIOS SBU
Knowledge Management Specialist
Chenega MIOS SBU, Washington, District of Columbia, us, 20022
Overview
Knowledge Management Specialist — Washington, DC (Hybrid) Chenega MIOS SBU is seeking a Knowledge Management Specialist to support knowledge capture, organization, and dissemination for FCC IT tools and systems. This role involves creating and maintaining user-friendly knowledge articles, documentation, and repositories to enhance end-user adoption and improve IT service delivery. Responsibilities
Develop, maintain, and publish knowledge base articles, job aids, FAQs, and other end-user documentation. Ensure knowledge content is accurate, consistent, and aligned with FCC standards and ITIL best practices. Collaborate with technical teams, system owners, and training staff to translate technical features into clear, user-oriented knowledge content. Manage knowledge repositories (e.g., ServiceNow Knowledge Base, SharePoint) for accessibility and usability. Collect user feedback and analyze knowledge article usage to continuously improve knowledge content. Support knowledge governance, taxonomy, and version control processes. Other duties as assigned. Qualifications
Bachelor’s degree (no experience required), OR Associate and 2+ years of relevant experience; OR High School and 4+ years of relevant experience Demonstrated experience with large-scale IT service contracts, including oversight of cross-functional teams, service delivery, and performance monitoring Must be a U.S. citizen and able to obtain Public Trust Clearance Knowledge, Skills, And Abilities
Experience with ITIL/ITSM processes and tools (e.g., ServiceNow Knowledge Base) Strong technical writing and communication skills Familiarity with NIST, FISMA, or other federal IT compliance frameworks Ability to work independently and yet be effective within a team setting Must be capable of managing multiple efforts with time-related constraints in a fast-paced contracting environment Demonstrated ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals Good interpersonal skills and ability to work well with others Excellent skills in Microsoft Word, Excel, and other Office applications Proficient with Microsoft Office Applications, and experience working in a home office setting, as well as the ability to train end users on frequently asked technical issues Ability to provide technical assistance and support over the phone; good phone skills and professional demeanor Strong problem-solving skills and ability to visualize and solve problems How you’ll grow
At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world, including on-the-job learning experiences and formal development programs. Benefits
We offer a broad range of benefits to our team members. Learn more about what working at Chenega MIOS can mean for you. Company culture and contact
Chenega MIOS is led by a purpose to make an impact that matters. We value a positive and supportive culture and encourage well-being and collaboration.
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Knowledge Management Specialist — Washington, DC (Hybrid) Chenega MIOS SBU is seeking a Knowledge Management Specialist to support knowledge capture, organization, and dissemination for FCC IT tools and systems. This role involves creating and maintaining user-friendly knowledge articles, documentation, and repositories to enhance end-user adoption and improve IT service delivery. Responsibilities
Develop, maintain, and publish knowledge base articles, job aids, FAQs, and other end-user documentation. Ensure knowledge content is accurate, consistent, and aligned with FCC standards and ITIL best practices. Collaborate with technical teams, system owners, and training staff to translate technical features into clear, user-oriented knowledge content. Manage knowledge repositories (e.g., ServiceNow Knowledge Base, SharePoint) for accessibility and usability. Collect user feedback and analyze knowledge article usage to continuously improve knowledge content. Support knowledge governance, taxonomy, and version control processes. Other duties as assigned. Qualifications
Bachelor’s degree (no experience required), OR Associate and 2+ years of relevant experience; OR High School and 4+ years of relevant experience Demonstrated experience with large-scale IT service contracts, including oversight of cross-functional teams, service delivery, and performance monitoring Must be a U.S. citizen and able to obtain Public Trust Clearance Knowledge, Skills, And Abilities
Experience with ITIL/ITSM processes and tools (e.g., ServiceNow Knowledge Base) Strong technical writing and communication skills Familiarity with NIST, FISMA, or other federal IT compliance frameworks Ability to work independently and yet be effective within a team setting Must be capable of managing multiple efforts with time-related constraints in a fast-paced contracting environment Demonstrated ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals Good interpersonal skills and ability to work well with others Excellent skills in Microsoft Word, Excel, and other Office applications Proficient with Microsoft Office Applications, and experience working in a home office setting, as well as the ability to train end users on frequently asked technical issues Ability to provide technical assistance and support over the phone; good phone skills and professional demeanor Strong problem-solving skills and ability to visualize and solve problems How you’ll grow
At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world, including on-the-job learning experiences and formal development programs. Benefits
We offer a broad range of benefits to our team members. Learn more about what working at Chenega MIOS can mean for you. Company culture and contact
Chenega MIOS is led by a purpose to make an impact that matters. We value a positive and supportive culture and encourage well-being and collaboration.
#J-18808-Ljbffr