Ivo
Overview
Join to apply for the
Customer Success Manager
role at
Ivo . This range is provided by Ivo. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$150,000.00/yr - $170,000.00/yr Position Overview
We are seeking a skilled and dedicated Enterprise Customer Success Manager with a background in SaaS in enterprise customer success or account management. This role is central to ensuring that our customers derive maximum value from our product and ultimately love using Ivo in their jobs. This position involves onboarding, supporting, and ultimately making our customers our biggest fans. You’ll be front and center for our enterprise customers, responsible for supporting some of the largest and most recognizable brand names in the world, with hundreds of Ivo users across multiple regions and business units. You’ll be responsible for
Customer Onboarding & Success Planning:
Lead customer users through the onboarding and training process and establish success plans tailored to their goals and requirements. Customer Support & Issue Resolution:
Act as the primary contact for enterprise customer inquiries, providing timely and effective resolutions to ensure optimal product usage and adoption. Account Ownership:
Take over customer accounts and manage them to achieve long-term retention and satisfaction; act as the “quarterback” for assigned accounts and a trusted advisor for our key stakeholders, overseeing all aspects of their experience with Ivo. Customer Education:
Provide product demonstrations, lead training sessions, and guide customers through best practices in legal AI, ensuring they become experts in our solution. Product Advocacy & Business Reviews:
Develop and present resources such as support articles, best practices, customer documentation, and conduct regular strategic business reviews with key leaders and stakeholders to ensure the continued success of our users. Strategic Growth Support:
Create and implement enterprise customer success plans for your accounts to emphasize our product’s value and secure renewals and upsells. Value Focused:
Demonstrate deep strategic understanding of your customers’ problems and environment in order to address them and deliver customer value. Trusted Advisor:
Serve as a trusted advisor by building relationships across your portfolio of customers, engaging with users at all levels within your customers regularly, managing escalations and conducting regular strategic reviews and feedback sessions. Usage and Adoption:
Drive user-level adoption of the platform throughout customer engagements to help maximise usage. Voice of the Customer:
Serve as the voice of the customer internally by advocating for the most significant challenges our customers face. Qualifications
3-5 years of experience in a SaaS enterprise customer success or account management role; experience in legal tech or with legal professionals is a strong plus. Proven track record of working with enterprise customers (businesses with >10,000 employees). Exceptional communication and interpersonal skills; presentable, confident, and value-driven in professional relationships. Strong understanding of customer success strategies, retention planning, and value-based selling techniques. Relentlessly resourceful . Strong internal sense of urgency with a bias toward doing things
today , rather than tomorrow. Resourceful and proactive work style. Willingness to work in-person 5 days a week at the San Francisco office. Compensation and benefits
Competitive Compensation:
We offer competitive salary and equity packages. The USD OTE range for this role is $150,000 - $170,000 (excluding equity). Final offer amounts are determined by experience and expertise. Relocation and Visa Support:
Relocation assistance for moving to SF and support for visa and green card applications where applicable. Medical benefits:
Comprehensive medical, dental and vision plans. Unlimited PTO:
Time off to recharge and stay healthy. Office:
Generous office space in Downtown San Francisco with snacks, coffee and team events. FAQ
What stage of growth is Ivo at?
We launched mid-2023 and are growing rapidly; clients include Canva, Quora, Pinterest, Zapier, Eventbrite, WordPress and Fortune 500s. We’ve raised a Series A and additional seed funding, with total funding of $22.2M. Can I work remotely?
We require candidates to work in-person 5 days a week in our San Francisco office.
#J-18808-Ljbffr
Join to apply for the
Customer Success Manager
role at
Ivo . This range is provided by Ivo. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$150,000.00/yr - $170,000.00/yr Position Overview
We are seeking a skilled and dedicated Enterprise Customer Success Manager with a background in SaaS in enterprise customer success or account management. This role is central to ensuring that our customers derive maximum value from our product and ultimately love using Ivo in their jobs. This position involves onboarding, supporting, and ultimately making our customers our biggest fans. You’ll be front and center for our enterprise customers, responsible for supporting some of the largest and most recognizable brand names in the world, with hundreds of Ivo users across multiple regions and business units. You’ll be responsible for
Customer Onboarding & Success Planning:
Lead customer users through the onboarding and training process and establish success plans tailored to their goals and requirements. Customer Support & Issue Resolution:
Act as the primary contact for enterprise customer inquiries, providing timely and effective resolutions to ensure optimal product usage and adoption. Account Ownership:
Take over customer accounts and manage them to achieve long-term retention and satisfaction; act as the “quarterback” for assigned accounts and a trusted advisor for our key stakeholders, overseeing all aspects of their experience with Ivo. Customer Education:
Provide product demonstrations, lead training sessions, and guide customers through best practices in legal AI, ensuring they become experts in our solution. Product Advocacy & Business Reviews:
Develop and present resources such as support articles, best practices, customer documentation, and conduct regular strategic business reviews with key leaders and stakeholders to ensure the continued success of our users. Strategic Growth Support:
Create and implement enterprise customer success plans for your accounts to emphasize our product’s value and secure renewals and upsells. Value Focused:
Demonstrate deep strategic understanding of your customers’ problems and environment in order to address them and deliver customer value. Trusted Advisor:
Serve as a trusted advisor by building relationships across your portfolio of customers, engaging with users at all levels within your customers regularly, managing escalations and conducting regular strategic reviews and feedback sessions. Usage and Adoption:
Drive user-level adoption of the platform throughout customer engagements to help maximise usage. Voice of the Customer:
Serve as the voice of the customer internally by advocating for the most significant challenges our customers face. Qualifications
3-5 years of experience in a SaaS enterprise customer success or account management role; experience in legal tech or with legal professionals is a strong plus. Proven track record of working with enterprise customers (businesses with >10,000 employees). Exceptional communication and interpersonal skills; presentable, confident, and value-driven in professional relationships. Strong understanding of customer success strategies, retention planning, and value-based selling techniques. Relentlessly resourceful . Strong internal sense of urgency with a bias toward doing things
today , rather than tomorrow. Resourceful and proactive work style. Willingness to work in-person 5 days a week at the San Francisco office. Compensation and benefits
Competitive Compensation:
We offer competitive salary and equity packages. The USD OTE range for this role is $150,000 - $170,000 (excluding equity). Final offer amounts are determined by experience and expertise. Relocation and Visa Support:
Relocation assistance for moving to SF and support for visa and green card applications where applicable. Medical benefits:
Comprehensive medical, dental and vision plans. Unlimited PTO:
Time off to recharge and stay healthy. Office:
Generous office space in Downtown San Francisco with snacks, coffee and team events. FAQ
What stage of growth is Ivo at?
We launched mid-2023 and are growing rapidly; clients include Canva, Quora, Pinterest, Zapier, Eventbrite, WordPress and Fortune 500s. We’ve raised a Series A and additional seed funding, with total funding of $22.2M. Can I work remotely?
We require candidates to work in-person 5 days a week in our San Francisco office.
#J-18808-Ljbffr